topic Re: Cannot print. Very frustrating problem. in ArcGIS Web AppBuilder Questions

Cannot print. Very frustrating problem.

CarlTownsend1 — Tue, 26 Mar 2019 16:19:12 GMT

Hi, I'm trying to use the print widget but it fails with the error message failed to create layer from service at http....../..../.../....etc. doesn;'t matter the page size or format, it always fails.

I'm using webAppBuilder 2.11 on our dev server and using locallayer to bring in layers from ArcGIS Server 10.6 via a published mxd.

I had the same problem when I was trying to develop a mapping service using the javascript api. printing would not work there either (It fails silently)

Assuming the print service is an out of the box solution, what else can I look at? I've looked at the setting on ArcGIS server, I've also tried logging onto our server loading up the map and printing directly from there with no luck. I've really hit a brick wall here and everything I've tried does not work.

Does anyone have any ideas on where I could try looking next? Thanks.

Re: Cannot print. Very frustrating problem.

TanuHoque — Tue, 26 Mar 2019 16:27:08 GMT

It usually happens when your print service can't access http....../..../.../.....

This is what I'd do:

- log on to your server (that hosts your print service) as 'arcgis account user'

- open a web browser

- try to access that map/feature service from there.

Re: Cannot print. Very frustrating problem.

CarlTownsend1 — Tue, 26 Mar 2019 16:44:03 GMT

I've already setup a print service on the server, that was one of the things I've tried. I logged on to the server that's hosting ArcGIS server and webAppBuilder, loaded the map directly from there and tried printing and it still fails. i'm properly stumped here!

Re: Cannot print. Very frustrating problem.

TanuHoque — Tue, 26 Mar 2019 17:01:20 GMT

sorry to hear that.

did you log on as 'arcgis account user' on that machine?

If you already did that, then I'd recommend you to contact Esri Tech Support. We need to take a look to find out what is going on?

Re: Cannot print. Very frustrating problem.

CarlTownsend1 — Tue, 26 Mar 2019 17:12:09 GMT

Sorry, I'm not sure what you mean by 'arcgis account user'? i'm logged in under my account, and I have admin privileges with it on ArcGIS server.

Re: Cannot print. Very frustrating problem.

CarlTownsend1 — Tue, 26 Mar 2019 17:19:54 GMT

Is there some sort of server checklist I can look at? I mean, things that have to be configured and setup on the windows server (2016) and things that have to be configured and setup on ArcGIS server (10.6). I've been trawling through the documentation but not found anything of use.

Re: Cannot print. Very frustrating problem.

MichaelVolz — Tue, 26 Mar 2019 17:33:51 GMT

Do you know which account your ArcGIS Server services run under? Are you the person at your org that creates the AGS services or are you a consumer of services created by someone else? If that is the case, you would need to find out under which account that service runs as?

Re: Cannot print. Very frustrating problem.

TanuHoque — Tue, 26 Mar 2019 18:21:37 GMT

Sorry, I'm not sure what you mean by 'arcgis account user'?

see step#5 in 'Install ArcGIS Server' section in the following help. This is where you setup arcgis server account.

Install ArcGIS Server on one machine—ArcGIS Server (Windows) Installation Guide (10.5) | ArcGIS Enterprise

you can also use Fiddler (when you logged on your server machine as 'arcgis server account') to monitor what kind of requests are made by the print service. This might help you narrow down as well.

The idea is that the print service should be able to access all map/feature services that you are using in your web app. Print service is a separate entity - when you add a service in your webmap, the webmap make calls to the service to pull necessary data, print service in turn needs to do exactly the same thing -- it makes similar request to the service, just like what webapp does, to map/feature services to retrieve necessary data (features, attributes, map image etc.) to draw them by itself.

Is there some sort of server checklist I can look at?

pls check this out as well.

Steps to get ArcGIS Server up and running—ArcGIS Server (Windows) Installation Guide (10.5) | ArcGIS Enterprise

Re: Cannot print. Very frustrating problem.

CarlTownsend1 — Tue, 26 Mar 2019 19:22:58 GMT

This is what the print permissions look like. I take this to mean that anyone should be able use the print services?

Re: Cannot print. Very frustrating problem.

MichaelVolz — Tue, 26 Mar 2019 19:27:25 GMT

Did you always have the permissions set to Public?

If so, have you created a proxy for your print service as I believe this is a requirement? I would use a print proxy keyword search in GeoNet to get info on this topic.

Re: Cannot print. Very frustrating problem.

TanuHoque — Tue, 26 Mar 2019 19:59:58 GMT

I take this to mean that anyone should be able use the print services?

you can secure print service itself so that only the authorized users can access a print service.

now, if you want print service to access other secured services, then you need to make sure that the print service itself has access to those secured services. Pls note, print service it an separate entity, just because your web app has access to a service, does not mean the print service will have access.

pls check out a portion of a tech session on print service that talks about how print service works:

Enabling High-Quality Printing in Web Applications - YouTube

Re: Cannot print. Very frustrating problem.

CarlTownsend1 — Tue, 26 Mar 2019 21:10:37 GMT

I'm trying to get this working at a basic level first so I'm not using a secured print service. I've tried going through the proxy but that doesn't work either. I've left the permissions to public by default, again at a basic level to get this working. If I select the other option, and just tick the check box, I get a permissions error as soon as I press the print button (which is strange because I should definitely be in several of those domains listed).

I've also tried publishing another export web map tool from ArcCatalog and that hasn't worked either.

It always fails with the same error that it cannot access service at http://....

-and I'm trying this logged into the windows server (I have local admin rights) on which ArcGIS server is installed (And I have admin rights to ArcGIS server as well) If an admin cannot print, then I guess nobody will ever be able to print a webmap!

Re: Cannot print. Very frustrating problem.

TanuHoque — Tue, 26 Mar 2019 21:15:03 GMT

Carl,

I think it is most likely be a good idea to reach out to Esri Support at this point. Sorry can't help much without over an online discussion

Re: Cannot print. Very frustrating problem.

CarlTownsend1 — Tue, 26 Mar 2019 22:15:41 GMT

Thanks everyone for the help. I think this will have to be a support call....

Re: Cannot print. Very frustrating problem.

NFarr — Mon, 13 May 2019 14:05:56 GMT

Did you get this error resolved? I'm having a very similar issue!

Re: Cannot print. Very frustrating problem.

IngridMans — Fri, 25 Oct 2019 17:26:09 GMT

Any further help on this problem? I am on Enterprise 10.7, and I have found that my custom print service cannot print when there are any layers from our image server included.

Re: Cannot print. Very frustrating problem.

MichaelVolz — Fri, 25 Oct 2019 17:41:24 GMT

Did you have a custom print service that was able to print layers from your image server in a previous version of ArcGIS? If so, what version of ArcGIS were you using?

Re: Cannot print. Very frustrating problem.

TanuHoque — Fri, 25 Oct 2019 17:58:13 GMT

If you have already tried all the process mentioned earlier in this chain and still didn't help, then I'll strongly recommend you to reach out to Esri Support. We need to take a look.

Re: Cannot print. Very frustrating problem.

SandeepKuniel1 — Fri, 22 Nov 2019 08:52:18 GMT

Hi Carl,

Is your problem similar to this case?

https://community.esri.com/thread/240167-web-appbuilder-printing-with-secured-map-service

Re: Cannot print. Very frustrating problem.

AndrewThompsonTRC — Tue, 09 Jun 2020 13:54:36 GMT

Any news on this issue? I have Enterprise 10.8 and have not been able to print secured services with a custom print service.