topic Re: Webappbuilder mobile popup issue with clustering enabled. in ArcGIS Web AppBuilder Questions

Webappbuilder mobile popup issue with clustering enabled.

Anish_Adhikari — Wed, 17 Jan 2018 19:56:48 GMT

I have clustering enabled for ArcGIS online web map for food establishments which I converted into a web application using online version of Webappbuilder. When multiple establishments are located in a single address point, clicking on symbology will give you this popup.

When you click browse features It will show a popup with the ability to click left and right arrows to see popup info about next establishment in the cluster.

This is the way it should work.

When I view the app from a mobile device, If I click on the same cluster, I get this popup

This does not give me ability to view information about the facility. There is no browse features option. So essentially I cannot view information on a facility that is part of a cluster from a mobile device. Has anyone else encountered this issue?

Thank You

Re: Webappbuilder mobile popup issue with clustering enabled.

RobertScheitlin__GISP — Wed, 17 Jan 2018 20:22:01 GMT

Anish,

Have you tried to click on the mobile popups action menu button in the lower left hand corner?

Re: Webappbuilder mobile popup issue with clustering enabled.

Anish_Adhikari — Wed, 17 Jan 2018 20:49:21 GMT

Robert,

Yes, I clicked on the action menu button. The only options I get are pan to and add a marker. I am using iphone 6. This seems like a bug to me.It works normally on ipad.

Re: Webappbuilder mobile popup issue with clustering enabled.

RobertScheitlin__GISP — Wed, 17 Jan 2018 21:37:17 GMT

Anish,

OK this looks like a bug that needs to be reported to esri tech support then.

Re: Webappbuilder mobile popup issue with clustering enabled.

Anish_Adhikari — Wed, 17 Jan 2018 22:03:30 GMT

Robert,

Thank You. I will do that. I appreciate your help.

Re: Webappbuilder mobile popup issue with clustering enabled.

Anish_Adhikari — Thu, 01 Feb 2018 19:01:00 GMT

This has been now logged as a bug according to ESRI.

BUG-000111301: Viewing the clustering enabled Web Application on the mobile device doesn’t allows browsing or zooming to individual features clustered together.