topic Re: Anyone else having issues with the insert images button not working? in ArcGIS Web AppBuilder Questions

Anyone else having issues with the insert images button not working?

NathanielRoth1 — Wed, 22 Nov 2017 20:46:00 GMT

Using Chrome (Version 62.0.3202.94 (Official Build) (64-bit)) in both AGOL and Web AppBuilder Developer edition the "insert image" buttons no longer open a navigation menu. Anyone else run into this, or have a solution?

I've made sure that it's not something as simple as a popup blocker (tried it with popup blocking off completely as well as adding exceptions).

Re: Anyone else having issues with the insert images button not working?

RobertScheitlin__GISP — Thu, 23 Nov 2017 03:30:41 GMT

Nathaniel,

When you say insert image where exactly are you talking about in WAB? I tested with that version of Chrome and am able to browser for images when setting the apps logo and defining a different image for a widgets icon.

Re: Anyone else having issues with the insert images button not working?

NathanielRoth1 — Mon, 27 Nov 2017 23:50:19 GMT

Hi Robert (and others),

I'm trying to use the "Insert Image" button within the text formatting windows for many of the widgets such as the "About" and "Splash" widgets. When I click on the little icon for adding an image, nothing happens.I don't see any messages coming up in the js console that would lead me towards a cause.

Re: Anyone else having issues with the insert images button not working?

RobertScheitlin__GISP — Tue, 28 Nov 2017 00:05:49 GMT

Nathaniel,

OK I tested both (Splash and About) using the insert image button and the open dialog in Chrome came up just fine.

Version 62.0.3202.94 (Official Build) (64-bit)

Re: Anyone else having issues with the insert images button not working?

NathanielRoth1 — Tue, 28 Nov 2017 00:10:54 GMT

Thank you, That's about what I expected.

Re: Anyone else having issues with the insert images button not working?

Anonymous User — Wed, 03 Jan 2018 23:06:47 GMT

I am having the same issue running Windows 10 and the most recent version of Chrome. IE also didn't work when clicking the "Insert Image" button, nothing launches. In IE the option "Paste From Word" worked better as the image showed up properly. In Chrome only the text displayed, the image was an empty box.

Re: Anyone else having issues with the insert images button not working?

NathanielRoth1 — Tue, 09 Jan 2018 22:48:14 GMT

I found that it did work for me in the most recent version of Firefox, while chrome remains a problem.

Re: Anyone else having issues with the insert images button not working?

KateMajchrzak__MDE_ — Mon, 21 May 2018 15:50:40 GMT

I too am having issues with the insert image in the splash screen widget, I am using Chrome Version 66.0.3359.181 (Official Build) (64-bit) on a Windows 10 OS, it will not work in IE or Firefox either, however, if I test on a machine with a Windows 7 OS it works fine. Any help would be greatly appreciated. I have tested this on versions 2.5-2.8 of WAB

Kate

Re: Anyone else having issues with the insert images button not working?

PaigeGebhardt — Fri, 05 Oct 2018 20:07:19 GMT

The Insert Image button will not work for me on either Chrome or Firefox. Are there any updates on this problem?

Re: Anyone else having issues with the insert images button not working?

MahanyLindquist — Thu, 10 Jan 2019 02:58:08 GMT

Any updates on this one? I tried the Insert Image in the "About" widget but it's not working for Chrome, Firefox, and IE. Also, the "Paste from Word" did not work for me. I had no issue with this feature before so just wondering what's going on.

Re: Anyone else having issues with the insert images button not working?

RobertScheitlin__GISP — Thu, 10 Jan 2019 14:19:31 GMT

Strange very few people are having this issue so it must be some organizational (firewall or browser setting) that is preventing this. I have never had the issue in any browser.

Re: Anyone else having issues with the insert images button not working?

KateMajchrzak__MDE_ — Thu, 10 Jan 2019 14:54:04 GMT

So after much frustration, I found a way to get it to work.

It seems that the area to click on the insert image button is tiny!!! So drag your mouse from one corner of the insert image icon and it should bring up the dialogue box. I only discovered this workaround by noticing that if I clicked on different parts of the icon repetitively eventually the dialog box would open.

Good luck.

Re: Anyone else having issues with the insert images button not working?

MahanyLindquist — Thu, 10 Jan 2019 19:05:34 GMT

Thanks, Kate! That solved it for me. Click and drag instead of just clicking.

Re: Anyone else having issues with the insert images button not working?

KateMajchrzak__MDE_ — Thu, 10 Jan 2019 19:09:14 GMT

You are welcome Mahany Lindquist‌, it drove me crazy for months and ESRI support kept telling me they couldn't replicate the issue. It started when I got a new PC with Windows10 OS. Happy to share the knowledge.

Re: Anyone else having issues with the insert images button not working?

KyleWikstrom — Fri, 08 Feb 2019 15:38:40 GMT

Hi Kate,

Clever workaround! Could you describe this in further detail. I believe I understand what you are describing, but because it isn't working for me I want to double check.

Kyle

Re: Anyone else having issues with the insert images button not working?

KateMajchrzak__MDE_ — Fri, 08 Feb 2019 20:09:46 GMT

Hi Kyle,

Well there's not much to it, locate the insert image button and hover over it until it changes to that blue color that indicates it has been activated like so:

then start at the top left corner, holding down your right mouse button, drag towards the bottom right corner. Somewhere in there, you'll find a sweet spot and the dialogue box should open you for you.

Best of luck

Kate

Re: Anyone else having issues with the insert images button not working?

AnthonyOlivieri — Thu, 28 Mar 2019 23:50:06 GMT

Thank you, Kate! It worked! FOUR months of trying to get this to work!

Re: Anyone else having issues with the insert images button not working?

Scott_Harris — Wed, 17 Apr 2019 19:39:02 GMT

Hi All,

In Esri Technical Support we have logged the following defect report on the issue:

[BUG-000121779 Insert Image button does not work in the "About" or "Splash" widget of a Web AppBuilder for ArcGIS app on certain touchscreen systems.]

The issue seems to be isolated to certain touchscreen devices like the Microsoft Surface or the Sony Vaio Flipbook. The workaround we have listed (thanks to Kate above) is as follows: While hovering over the button, hold down the left mouse button and swipe left to right or from corner to corner and release.

Esri will review this bug to determine further action to address this issue. If you experience this issue, please reach out to Esri Technical Support so we can add your case to the defect and also so you can track it: Esri Support Contact Support

Thank you,

Scott

Re: Anyone else having issues with the insert images button not working?

EvaReid — Wed, 24 Jul 2019 15:29:34 GMT

I wasn't able to find the bug report (https://my.esri.com/#/support/bugs) but I am also having the issue. I'm using a Dell Precision 5520 Touchscreen. I encounter the same issue in firefox and Chrome. The click and drag option works when I have my keyboard and mouse attached. I have not tried the touchscreen option.

Re: Anyone else having issues with the insert images button not working?

MichelleWilliams1 — Fri, 11 Oct 2019 23:00:29 GMT

I am also having this issue with my Dell Precision 5520. Maybe we've found the source.