topic Re: Print Tool 3.1 - secured services in ArcGIS Viewer for Silverlight Questions

Print Tool 3.1 - secured services

ScottBailey — Mon, 25 Feb 2013 15:43:27 GMT

Has anyone been able to get the Print Tool to work using their local built-in ExportWebMapTask service over SSL. I have tried using a proxy and manual server sign in procedures but have been unsuccessful. Even when signing in manually I can access to GP Service but it fails even when I only try to export the basemap.

Re: Print Tool 3.1 - secured services

MaryEllen_Perko — Tue, 09 Jul 2013 19:02:22 GMT

Hi. I know it's been a few months, but did you ever resolve this? I'm experiencing the same thing and don't really know where to start.

Thanks,
Mary Ellen

Re: Print Tool 3.1 - secured services

Noah-Sager — Wed, 17 Jul 2013 23:14:55 GMT

Howdy,

1) Is your print service synchronous or asynchronous?
Try one, then the other.

2) Are you using your own custom print service?
You need to publish your own print service to work with secure services:
http://resources.arcgis.com/en/help/main/10.1/index.html#//0154000005q3000000

Hope this helps.

-Noah

Re: Print Tool 3.1 - secured services

MonikaHonkova1 — Mon, 29 Jul 2013 14:20:14 GMT

Hello,

I faced different issue. I secured my services, used proxy. When using ExportWebMap Tool, I got a warning message:

Layer XYZ is configured to use a proxy server. Layers that use a proxy cannot be printed with ArcGIS Server and will be excluded from the output map.

Does this mean there's no way I can use ExportWebMap to print proxied services? Does it make sense to look for a workaround?

Thanks for any help, Nika

Re: Print Tool 3.1 - secured services

Noah-Sager — Tue, 13 Aug 2013 22:48:18 GMT

Strange, I have not encountered that before.

Few questions:

Is that the exact error message?

Is this a custom print service?

Are you connected to the internet?

Re: Print Tool 3.1 - secured services

MonikaHonkova1 — Wed, 14 Aug 2013 09:15:57 GMT

Hi,

that's the exact message (see a screenshot), I'm using a custom print service (not secured) running on our ArcGIS server, set up as described here:

http://resources.arcgis.com/en/help/main/10.1/index.html#//0154000005q3000000

Thanks for help, Monika

Re: Print Tool 3.1 - secured services

Noah-Sager — Thu, 15 Aug 2013 23:10:23 GMT

What's the screenshot from? I haven't seen that error message before. Is that defined in your code somewhere?

What happens if submit a print job from the REST endpoint? Or, use the "Export Map" method from the map service?

Re: Print Tool 3.1 - secured services

MonikaHonkova1 — Fri, 16 Aug 2013 06:19:53 GMT

Hi Noah,

I got the code for the Print tool published here:
http://www.arcgis.com/home/item.html?id=24b356e1e0654ee29a3d5d6303dcd028

The message is built in the tool - Resources - Strings:

Layer {0} is configured to use a proxy server. Layers that use a proxy cannot be printed with ArcGIS Server and will be excluded from the output map.

/// <summary>
        ///   Looks up a localized string similar to Layer {0} is configured to use a proxy server. Layers that use a proxy cannot be printed with ArcGIS Server and will be excluded from the output map..
        /// </summary>
        public static string NotSupportedLayerWithProxy {
            get {
                return ResourceManager.GetString("NotSupportedLayerWithProxy", resourceCulture);
            }
        }

Is it a known issue so hence the message is coded in the tool?

If we use unsecured services tool and print from the REST point work. The moment we switch to secured services (with proxy page recommended by ESRI) it doesn't work. The proxy page itself is ok.

Thanks, Monika

Re: Print Tool 3.1 - secured services

Noah-Sager — Fri, 16 Aug 2013 15:53:38 GMT

I got the code for the Print tool published here:
http://www.arcgis.com/home/item.html...3d5d6303dcd028

You are using this add-in or modifying the code for development? Have you tried your print service in the Application Builder as a test?

ArcGIS Viewer for Silverlight - Application Builder - Printing
http://resources.arcgis.com/en/help/silverlight-viewer/concepts/index.html#//01770000004z000000

Is it a known issue so hence the message is coded in the tool?

I haven't seen this specific error before, and I don't know if this is a known issue or not.

If we use unsecured services tool and print from the REST point work. The moment we switch to secured services (with proxy page recommended by ESRI) it doesn't work.

If you print from REST using secure services, it fails? If it fails at REST, it's an issue with the Print service you created.

What happens when you watch the web traffic from the print request? Use a debugger like Fiddler, that should give you more detailed information as to what's going on.

Hope this helps!

Re: Print Tool 3.1 - secured services

TanjaJorgacevic — Tue, 03 Sep 2013 13:03:12 GMT

Hi,

I am faced with a similar problem. Namely, I'm trying to print secured service via proxy. I have ArcGIS server 10.1 and published custom Print service using this link: http://resources.arcgis.com/en/help/main/10.1/index.html#//0154000005q3000000
My security of arcgis server goes trought Webadaptor and Tomcat 7 using this link: http://resources.arcgis.com/en/help/main/10.1/index.html#/Enabling_SSL_on_ArcGIS_Server_when_accessed_through_the_ArcGIS_Web_Adaptor/015400000600000000
I am using JSAPI and PrintTask. Unsecured services are printed normaly, but when I try to print secured service I get jobSucceded but my generated PDF is blank. There is no error information, apparently everything is OK but there is no picture.

Thanks

Re: Print Tool 3.1 - secured services

TanjaJorgacevic — Wed, 04 Sep 2013 09:46:19 GMT

Hi,

I have an update of our issue. I forgot to mention that we did try to print our secure service also through REST api, and the result was the same, empty pdf. Other tasks, identify, search, are working fine for secured services through proxy.
Also, we did try to print a non-secure service with proxy in url, that doesn't print either. Without proxy in url, non-secure service prints normally.

Thank you.

Re: Print Tool 3.1 - secured services

Noah-Sager — Wed, 04 Sep 2013 22:24:19 GMT

Hi Tanja,

So the situation is: you have a functional proxy, which supports some secure services, except Print. However, the secure Print task does not function anyway. It sounds like an issue with the print service if it failed from REST (generated empty .pdf).

Can you watch the web traffic from the Print request? Both secure and non-secure? Fiddler or Chrome developer tools are very helpful.