Pop ups do not appear for all layers

JadeDean — Fri, 06 Dec 2013 16:36:39 GMT

I have been working with a strange issue during the last two days and have not found any similar problems in this forum. I have 8 map services in a folder. After successfully adding the services to ArcViewer, I go to configure the pop-ups and am able to configure pop-ups for 7 of the 8 map services. The 8th map service, which has 7 SHPs in it, loads the data into the viewer. Then, I go to Configure>Pop-ups and only three of the seven layers are displayed.

Here is what I've done to try to remedy the issue, but with no luck:
Delete 8th map service, re-open map, save as a new file, publish to server, reload into viewer.
Delete 8th map service, restart computer, open map, publish to server, reload into viewer.
Create a new map, add SHPs using default file names and symbology, publish as a new service, load into viewer.
Run a program to delete cached files on the computer, open viewer, add map service to viewer.
For the 7 SHPs, turn off the "Shape" field, save map, publish to server, reload into viewer.

If anyone could provide some advice on what to try next, I would appreciate it.

topic Pop ups do not appear for all layers in ArcGIS Viewer for Silverlight Questions

Pop ups do not appear for all layers