topic Re: 2.4 Popup losing data in ArcGIS Viewer for Flex Questions

2.4 Popup losing data

DerrickMartin — Wed, 07 Sep 2011 16:43:46 GMT

We've started seeing strangeness with the popups in 2.4. Everything works fine for the first couple of clicks on a feature in a given layer. Then, all of a sudden, and without errors, the popup starts coming up blank. It's not always the same popup that is blank. I.e. a given feature is clicked, the popup shows correctly, then another feature is clicked and shows correctly. Then if you go back to the first feature that originally showed correctly and click, the popup comes up but doesn't show any of the fields. Also, once the blank popup comes up, all popups for that feature start showing blank as well. The only way that we get the fields back is to reload the page. Things will work fine for a while then all of a sudden, blank popups. This appears to only happen in 2.4 version of viewer. Using the same map services and config files works fine in 2.3 viewer. Any ideas what is going on? Any idea where I need to set a breakpoint in flash builder to try and isolate this issue? Any assistance would be greatly appreciated as we are about to go insane trying to track this down.

Re: 2.4 Popup losing data

RobertScheitlin__GISP — Wed, 07 Sep 2011 16:50:46 GMT

Derrick,

This is a known bug in 2.4 that has a work around see here:

http://forums.arcgis.com/threads/36513-2.4-PopUp-scrollbar-bug

Re: 2.4 Popup losing data

DerrickMartin — Wed, 07 Sep 2011 17:22:25 GMT

Robert,

Thank you! We've been knocking our heads against the wall on this for a while. Even a support ticket couldn't point me to this known issue. Now, one more quick question. Do you have any links as to recompiling this into the viewer? I see that this file is actually in the API but that appears to be precompiled without full source code available. Just trying to get this working asap. Really appreciate the assistance.

Re: 2.4 Popup losing data

RobertScheitlin__GISP — Wed, 07 Sep 2011 17:31:34 GMT

Derrick,

Sure, all you need to do is download the ArcGIS API for Flex from here:

http://resources.arcgis.com/content/arcgis-flex-api-download

and that download has in it the PopUpRendererSkin.mxml then follow the instruction in this thread:

http://forums.arcgis.com/threads/35875-ArcGIS-Viewer-for-Flex-2.4-just-released-%29?p=123350&viewfull=1#post123350

Re: 2.4 Popup losing data

DerrickMartin — Wed, 07 Sep 2011 18:23:16 GMT

Robert,

Thanks again for the help. This did the trick!