topic Re: Black box this morning for USGS National Map layer failed to load. in ArcGIS Viewer for Flex Questions

Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Thu, 11 Dec 2014 14:52:08 GMT

Getting a black box this morning for USGS National Map layer failed to load on all my FlexViewer apps. Any information I missed or is it just down this morning? See attachment please.

Janie

Re: Black box this morning for USGS National Map layer failed to load.

miketoth — Thu, 11 Dec 2014 16:07:38 GMT

Same here.

Logged in this morning and I am getting the same USGS National Map Layer error. Any suggestions?

Mike Toth

Re: Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Thu, 11 Dec 2014 17:03:00 GMT

Hi,

Apparently the problem is now fixed. This was either a security issue or the service was just down temporarily. I'm very happy to say my production FlexViewer web apps are now all working.

Thanks ESRI!

Janie

Re: Black box this morning for USGS National Map layer failed to load.

BjornSvensson — Thu, 11 Dec 2014 18:00:02 GMT

It wasn't working unless your URL was listed in the

http://basemap.nationalmap.gov/crossdomain.xml

For now, we've removed that basemap from the default basemap gallery so there should be no more error messages about that service when starting your flexviewers.

Re: Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Thu, 11 Dec 2014 18:03:52 GMT

Thanks Bjorn. Everything is working fine now!
Janie

Re: Black box this morning for USGS National Map layer failed to load.

KathrynSmith — Fri, 29 Apr 2016 16:00:48 GMT

This appears to be broken again? We are getting this error in all our viewers.

Re: Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Fri, 29 Apr 2016 17:33:01 GMT

This morning all our FlexViewers were getting the black box on this basemap again. It is working now again.

Thanks ESRI,

Janie

Re: Black box this morning for USGS National Map layer failed to load.

Anonymous User — Mon, 17 Jul 2017 15:24:00 GMT

Have just started getting this error again ... doesn't appear that we have much control over it from our end ???

Re: Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Mon, 17 Jul 2017 15:32:53 GMT

We have been getting this since around July 3rd, 2017. We can't get any help from ESRI so far. It would be so helpful if Bjorn Svensson could once again remove that basemap from the default basemap gallery as he did in 2014 above. I have 20 different production Flex Viewers throwing this error everytime they start up that web app.

Thanks,
Janie

Re: Black box this morning for USGS National Map layer failed to load.

StephenMitchell1 — Mon, 17 Jul 2017 21:10:08 GMT

I'm in the same boat, this error has been a problem since early July. I do not want to have to disable the basemaps portal to remove the error, but I cannot think of another way.

Re: Black box this morning for USGS National Map layer failed to load.

BjornSvensson — Mon, 17 Jul 2017 22:07:44 GMT

Janie Goddard‌ Stephen Mitchell‌ - do you have a public facing web app where this can be reproduced? Which browsers (on which platforms) does this happen in?

Re: Black box this morning for USGS National Map layer failed to load.

Anonymous User — Mon, 17 Jul 2017 22:14:24 GMT

My web app is unfortunately not public facing, but I'm including a screenshot of the error I've been getting ...

Re: Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Mon, 17 Jul 2017 22:24:37 GMT

The Esri example of the basemap widget errors also. https://community.esri.com/external-link.jspa?url=http%3A%2F%2Fresources.arcgis.com%2Fen%2Fhelp%2Fflex-viewer%2Flive%2Findex.html

Http://geodata.cherokee.org/cherokeenation

Firefox and I.e both throw this. These are flexviewers 3.7 on Server 10.2.1.

Janie

Sent from my iPhone

Re: Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Tue, 18 Jul 2017 20:53:30 GMT

Hi Bjorn,

Is there any chance of you doing what you did in your response above on Dec 2014:

“For now, we've removed that basemap from the default basemap gallery so there should be no more error messages about that service when starting your flexviewers.”

We would so appreciate your help!

Janie

Re: Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Wed, 19 Jul 2017 13:45:01 GMT

Thank you to ESRI for working with USGS to fix this problem. Thank you USGS!

Re: Black box this morning for USGS National Map layer failed to load.

StephenMitchell1 — Wed, 19 Jul 2017 15:27:18 GMT

Thank you ESRI for helping with this! Thanks Janie for getting this on the radar.

Re: Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Wed, 19 Jul 2017 15:32:15 GMT

You're welcome Stephen! I know my users were not happy.

Re: Black box this morning for USGS National Map layer failed to load.

Anonymous User — Wed, 19 Jul 2017 16:35:20 GMT

Yes, good to go here as well ... thanks again Bjorn!

Re: Black box this morning for USGS National Map layer failed to load.

JanieGoddard — Wed, 19 Jul 2017 17:13:22 GMT

Absolutely thanks Bjorn! Janie

Re: Black box this morning for USGS National Map layer failed to load.

BjornSvensson — Sun, 12 Dec 2021 16:44:12 GMT

Janie Goddard‌ - I think the best option for now is to modify your config.xml files.

There are two possible solutions:
(1) instead of using the default basemap group, point it to an organization that has all-except-USGS basemaps.

(2) instead of asking online/portal for the basemaps, hardcode them in your config.

For option 1

In the map tag, change

addarcgisbasemaps="true"

addarcgisbasemaps="false" portalurl="https://YOUR-ORGANIZATION.maps.arcgis.com"

For option 2

1. Change addarcgisbasemaps="true" to addarcgisbasemaps="false"

2. Add the basemaps (this might be slightly idfferent set from what you're used to - adjust as appropriate). Add it inside the map tag, before the operationallayers tag.

 <basemaps>
 <layer label="Topo" type="tiled" visible="true" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/6e03e8c26aad4b9c92a87c1063ddb0e3/info/thumbnail/topo_map_2.jpg"
 url="https://server.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer"/>
 <layer label="Imagery" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/86de95d4e0244cba80f0fa2c9403a7b2/info/thumbnail/tempimagery.jpg"
 url="https://server.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer"/>
 <layer label="Imagery with labels" type="tiled" visible="false" alpha="1"
 icon="assets/images/basemap_imagery_with_labels.png"
 url="https://server.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer"/>
 <layer label="Imagery with labels" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/413fd05bbd7342f5991d5ec96f4f8b18/info/thumbnail/imagery_labels.jpg"
 url="https://services.arcgisonline.com/ArcGIS/rest/services/Reference/World_Boundaries_and_Places/MapServer"/>
 <layer label="Dark Gray Canvas" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/25869b8718c0419db87dad07de5b02d8/info/thumbnail/DGCanvasBase.png"
 url="https://server.arcgisonline.com/ArcGIS/rest/services/Canvas/World_Dark_Gray_Base/MapServer"/>
 <layer label="Dark Gray Canvas" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/25869b8718c0419db87dad07de5b02d8/info/thumbnail/DGCanvasBase.png"
 url="https://services.arcgisonline.com/ArcGIS/rest/services/Canvas/World_Dark_Gray_Reference/MapServer"/>
 <layer label="Light Gray Canvas" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/8b3b470883a744aeb60e5fff0a319ce7/info/thumbnail/light_gray_canvas.jpg"
 url="https://server.arcgisonline.com/ArcGIS/rest/services/Canvas/World_Light_Gray_Base/MapServer"/>
 <layer label="Light Gray Canvas" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/8b3b470883a744aeb60e5fff0a319ce7/info/thumbnail/light_gray_canvas.jpg"
 url="https://services.arcgisonline.com/ArcGIS/rest/services/Canvas/World_Light_Gray_Reference/MapServer"/>
 <layer label="National Geographic" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/509e2d6b034246d692a461724ae2d62c/info/thumbnail/natgeo.jpg"
 url="https://server.arcgisonline.com/ArcGIS/rest/services/NatGeo_World_Map/MapServer"/>
 <layer label="Terrain with labels" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/aab054ab883c4a4094c72e949566ad40/info/thumbnail/terrain_labels.jpg"
 url="https://server.arcgisonline.com/ArcGIS/rest/services/World_Terrain_Base/MapServer"/>
 <layer label="Terrain with labels" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/aab054ab883c4a4094c72e949566ad40/info/thumbnail/terrain_labels.jpg"
 url="https://services.arcgisonline.com/ArcGIS/rest/services/Reference/World_Reference_Overlay/MapServer"/>
 <layer label="Oceans" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/48b8cec7ebf04b5fbdcaf70d09daff21/info/thumbnail/tempoceans.jpg"
 url="https://server.arcgisonline.com/ArcGIS/rest/services/Ocean/World_Ocean_Base/MapServer"/>
 <layer label="Oceans" type="tiled" visible="false" alpha="1"
 icon="https://www.arcgis.com/sharing/rest/content/items/48b8cec7ebf04b5fbdcaf70d09daff21/info/thumbnail/tempoceans.jpg"
 url="https://services.arcgisonline.com/ArcGIS/rest/services/Ocean/World_Ocean_Reference/MapServer"/>
 <layer label="Streets" type="tiled" visible="false"
 icon="assets/images/basemap_streets.jpg"
 url="http://server.arcgisonline.com/ArcGIS/rest/services/World_Street_Map/MapServer"/>
 <layer label="OpenStreetMap" type="osm" visible="false" icon="assets/images/basemap_osm.jpg"/>
 </basemaps>