topic Issues using 3.1 in ArcGIS Viewer for Flex Questions

Issues using 3.1

KennethLyons — Mon, 17 Dec 2012 19:33:22 GMT

I have recently downloaded v3.1 to test out. I've attempted to use the compiled and uncompiled versions and both have given me similar results. I'm not sure if there is something different that I need to do in this version, but previously it was more or less plug and play.

I've attached a copy of the error I'm recieving.

If anyone can help I'd appreciate it.

Thanks

Re: Issues using 3.1

HeatherGonzago — Mon, 17 Dec 2012 20:01:40 GMT

I have recently downloaded v3.1 to test out. I've attempted to use the compiled and uncompiled versions and both have given me similar results. I'm not sure if there is something different that I need to do in this version, but previously it was more or less plug and play.

I've attached a copy of the error I'm recieving.

If anyone can help I'd appreciate it.

Thanks

One other thing I forgot to mention before was whether or not you were behind a firewall? I'm wondering if you are actually being able to connect to the services on ArcGISOnline which is what we are pulling our basemaps? Can you access http://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer?

What do you have set as your portalurl? Try removing any reference to a URL for this.

You also mentioned that you get the problem in App Builder as well. What services are you trying to access before accessing the finished web application?

Re: Issues using 3.1

KennethLyons — Tue, 18 Dec 2012 11:10:02 GMT

Heather,
yes, I am able to access the link you provided.

I'm not sure what portal URL I have set. It should be whatever it was set to be when I downloaded it, since I haven't edited any of the code yet.

Yes I get the same error when I attempt to comile the source code in Flash Builder, but again, I haven't made any changes so whatever is referenced in the download, is what is trying to be accessed when I compile it in FlashBuilder.

Re: Issues using 3.1

HeatherGonzago — Tue, 18 Dec 2012 15:27:33 GMT

Heather,
yes, I am able to access the link you provided.

I'm not sure what portal URL I have set. It should be whatever it was set to be when I downloaded it, since I haven't edited any of the code yet.

Yes I get the same error when I attempt to comile the source code in Flash Builder, but again, I haven't made any changes so whatever is referenced in the download, is what is trying to be accessed when I compile it in FlashBuilder.

Are you able to install and create a new web application in App Builder? If so, what basemap are you specifying under the Maps tab? Can you click on Settings > Advanced Settings > and remove whatever URL may be set for the Portal setting?

Re: Issues using 3.1

KennethLyons — Tue, 18 Dec 2012 15:36:54 GMT

Heather,
I'm not using App Builder. I'm not even entirely sure what that is. I'm using Adobe Flash Builder and I haven't changed anything in the source code since I downloaded it. I have tried to use links to other web services since this error appreared, but I've gotten error no matter what I use. I'm just not sure why I'm getting this error. I followed the same process that I have used in the past to create the viewer.

Re: Issues using 3.1

DasaPaddock — Tue, 18 Dec 2012 16:25:10 GMT

Can you try setting this attributes on the map tag in your config.xml to false:

addarcgisbasemaps="false"

Re: Issues using 3.1

HeatherGonzago — Tue, 18 Dec 2012 16:28:54 GMT

Heather,
I'm not using App Builder. I'm not even entirely sure what that is. I'm using Adobe Flash Builder and I haven't changed anything in the source code since I downloaded it. I have tried to use links to other web services since this error appreared, but I've gotten error no matter what I use. I'm just not sure why I'm getting this error. I followed the same process that I have used in the past to create the viewer.

Without knowing your network system setup on your end, I am guessing that it is blocking the arcgis.com portal that we have the portalurl set to. If you downloaded the source code and are running it directly in FB without changing a thing, and still getting this error, something is blocking this request. This is where I mentioned it would be useful to run this through something like Fiddler or Firebug so you could see exactly which request it is erroring out on.

One thing you could try would be to go into the config.xml file change addarcgisbasemaps="true" to "false". This turns off the basemap switcher. These basemaps are accessed from the default basemaps accessible from the arcgis.com default portal.

Do you still get the error? If not, this will give us an indication of where this is coming from.

Re: Issues using 3.1

KennethLyons — Tue, 18 Dec 2012 16:52:47 GMT

Heather,
Just switched the addarcgisbasemaps from "true" to "false". Got no error upon compiling it. So does this mean that there is an error in the basemap somewhere, maybe an .as or .mxml somewhere? Because I use the basemap window in 3.0 with no issue so that's the only solution I can think of.

Re: Issues using 3.1

HeatherGonzago — Tue, 18 Dec 2012 17:12:00 GMT

I'm still thinking that the issue is with your network blocking accessing to the arcgis.com portal. Are you able to, in a browser, access arcgis.com and specify an item # to get to a basemap? e.g. http://arcgis.com/home/item.html?id=f2498e3d0ff642bfb4b155828351ef0e.

I still think the next best thing you should do is to run the app in an http traffic debugger, this would tell you specifically where it could be getting hung up on.

This is a small screen capture of what Firebug shows when launching the Flex Viewer and having it request the portal items for the basemap gallery.

[ATTACH=CONFIG]20037[/ATTACH]

Re: Issues using 3.1

KennethLyons — Tue, 18 Dec 2012 18:10:56 GMT

Heather,
Still no problems accessing map backgrounds on Arcgis.com. And no issues accessing them in previous versions of Flex.

I don't have a http traffic bugger, and I probably won't be able to install one since I'm running on a government network/computer.

Re: Issues using 3.1

RhettZufelt — Tue, 18 Dec 2012 18:20:25 GMT

You might check with your IT folks. Our "government" network only allows "approved" traffic debuggers as given to me by the IT department.

At first, they just captured my info for me, but got tired of it.

R_

Re: Issues using 3.1

HeatherGonzago — Sun, 12 Dec 2021 01:28:22 GMT

Heather,
Still no problems accessing map backgrounds on Arcgis.com. And no issues accessing them in previous versions of Flex.

I don't have a http traffic bugger, and I probably won't be able to install one since I'm running on a government network/computer.

"I don't have a http traffic bugger, and I probably won't be able to install one since I'm running on a government network/computer."

This is why I'm thinking you don't have access. Many times when on an internal/private network where there is more limited access to particular sites you won't be able to gain access to public sites like this. By default the portal url goes to https://www.arcgis.com. If this domain is blocked, which the error message indicates it is, than you won't be able to get access to the underlying portal basemaps.

Another thing you could try would be to instead of using the addarcgisbasemaps="true", set this to "false" and see if you are able to use basemaps in your application similar to how prior versions of the viewer accessed them.

For example, can you access these services by switching out the xml to read this instead

<basemaps>
<layer label="Streets" type="tiled" visible="true" url="http://server.arcgisonline.com/ArcGIS/rest/services/World_Street_Map/MapServer"/>
<layer label="Aerial" type="tiled" visible="false" url="http://server.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer"/>
<layer label="Topo" type="tiled" visible="false" url="http://server.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer"/>
</basemaps>

If you can access the service than we know that it is something on your end with how you are able to access this portal site outside of your organization.

Re: Issues using 3.1

DasaPaddock — Tue, 18 Dec 2012 18:31:04 GMT

Heather,
Still no problems accessing map backgrounds on Arcgis.com. And no issues accessing them in previous versions of Flex.

I don't have a http traffic bugger, and I probably won't be able to install one since I'm running on a government network/computer.

Are you able to run Firefox? If you can, then you can try using the HttpFox or Firebug add-ons.

Re: Issues using 3.1

KennethLyons — Tue, 18 Dec 2012 18:42:54 GMT

Heather,

No problem with using individual map layers in the basemaps section of the config.xml.

I don't have to do this in version 3.0 though, my config.xml for 3.0 says addarcgisbasemaps="true". I'm not understanding what has changed in 3.1 to give me this error.

Re: Issues using 3.1

HeatherGonzago — Tue, 18 Dec 2012 18:57:30 GMT

Heather,

No problem with using individual map layers in the basemaps section of the config.xml.

I don't have to do this in version 3.0 though, my config.xml for 3.0 says addarcgisbasemaps="true". I'm not understanding what has changed in 3.1 to give me this error.

OK I see where the issue is coming from. In 3.0, the default portal url pointed to http://www.arcgis.com whereas in 3.1 it is pointing to https://www.arcgis.com. This is probably why you are not able to access it if you are in a more secure environment.

One thing you could do to test this out is to use http://www.arcgis.com instead. All you would need to do is switch this out in the config.xml to read portalurl="http://www.arcgis.com".

Try this out now and see if it works for you.

Re: Issues using 3.1

KennethLyons — Tue, 18 Dec 2012 19:10:27 GMT

Heather,

I think you might be correct with the difference being https and http because I tried to access them both in my browser and the https gave me a certificate error. The catch I'm having now, in order to test this out, is that I don't see "portalurl" in my config.xml. Could this be located in another file location? I see "portalurl" alot on the PortalBasemapAppender.as but no specific URLs are referenced.

Re: Issues using 3.1

SarthakDatt — Sun, 12 Dec 2021 01:28:25 GMT

You would have to set the portalurl as an attribute of the map tag:

<map addarcgisbasemaps="true" portalurl="http://www.arcgis.com"/>

Re: Issues using 3.1

KennethLyons — Wed, 19 Dec 2012 16:55:36 GMT

Thank you for everyone's help so far. But I'm still unable to make this work. I just tried to add the portalurl and it didn't seem to make a difference. That specific URL has to be referenced somewhere else. Any idea where?

Re: Issues using 3.1

HeatherGonzago — Wed, 19 Dec 2012 18:37:24 GMT

Thank you for everyone's help so far. But I'm still unable to make this work. I just tried to add the portalurl and it didn't seem to make a difference. That specific URL has to be referenced somewhere else. Any idea where?

Are you able to show us the config.xml file you are working with that's causing the issue? Once I changed my portalurl it displays the requests to access the basemaps using this instead of https (I was able to determine this using Firebug).

Re: Issues using 3.1

KennethLyons — Wed, 19 Dec 2012 18:55:19 GMT

Here is the config.xml I'm using.

<?xml version="1.0" ?>

<configuration>
    <title>ArcGIS Viewer for Flex</title>
    <subtitle>a configurable web mapping application</subtitle>
    <logo>assets/images/logo.png</logo>
    <style>
        <colors>0xFFFFFF,0x333333,0x101010,0x000000,0xFFD700</colors>
        <alpha>0.8</alpha>
    </style>
    
    <geometryservice url="http://tasks.arcgisonline.com/ArcGIS/rest/services/Geometry/GeometryServer" />
    <bing key="AouPb_FO7TB3yx9VQHWgq29KsWogBYGgnwBBHr8sHdalhXhy3kka1rCWH3tPJ9KK" />

    
    <widget left="10" top="50"    config="widgets/Navigation/NavigationWidget.xml" url="widgets/Navigation/NavigationWidget.swf"/>
    <widget right="0" bottom="0"   config="widgets/OverviewMap/OverviewMapWidget.xml" url="widgets/OverviewMap/OverviewMapWidget.swf"/>
    <widget right="20" top="55"    config="widgets/MapSwitcher/MapSwitcherWidget.xml" url="widgets/MapSwitcher/MapSwitcherWidget.swf"/>
    <widget left="0"   top="0"     config="widgets/HeaderController/HeaderControllerWidget.xml" url="widgets/HeaderController/HeaderControllerWidget.swf"/>

    <map wraparound180="true" initialextent="-14083000 3139000 -10879000 5458000" fullextent="-20000000 -20000000 20000000 20000000" top="40" addarcgisbasemaps="true" portalurl="http://www.arcgis.com">
        <basemaps>
            <layer label="Topo Maps"      type="tiled" visible="true" alpha=".8"
                   url="http://server.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer"/>
     <layer label="World Imagery" type="bing" style="aerialWithLabels" visible="false" />
     <layer label="Street Map"   type="osm" visible="false" />
            <layer label="PA Imagery"    type="tiled" visible="false" alpha=".8"
                   url="http://146.186.163.133/ArcGIS/rest/services/AerialPhoto_Color2003-2006/MapServer"/>

        </basemaps>
        <operationallayers>
            <layer label="Demographics" type="tiled" visible="false" alpha="0.5"
                   url="http://server.arcgisonline.com/ArcGIS/rest/services/Demographics/USA_Median_Household_Income/MapServer">
                <sublayer id="1" popupconfig="popups/PopUp_Demographics_BlockGroups.xml"/>
                <sublayer id="2" popupconfig="popups/PopUp_Demographics_Tracts.xml"/>
                <sublayer id="3" popupconfig="popups/PopUp_Demographics_Counties.xml"/>
                <sublayer id="4" popupconfig="popups/PopUp_Demographics_States.xml"/>
            </layer>
            <layer label="Fires" type="feature" visible="false" alpha="1.0"
                   popupconfig="popups/PopUp_Fires.xml"
                   url="http://sampleserver3.arcgisonline.com/ArcGIS/rest/services/Fire/Sheep/FeatureServer/0"/>
        </operationallayers>
    </map>

    
    
    <widgetcontainer layout="float">
        <widget label="Bookmarks"         left="430" top="90"
                icon="assets/images/i_bookmark.png"
                config="widgets/Bookmark/BookmarkWidget.xml"
                url="widgets/Bookmark/BookmarkWidget.swf"/>
        <widget label="Louisville Police" left="590" top="280"
                icon="assets/images/i_police.png"
                config="widgets/Query/QueryWidget_Louisville_PoliceStations.xml"
                url="widgets/Query/QueryWidget.swf"/>
        <widget label="Search" left="80" top="280"
                icon="assets/images/i_search.png"
                config="widgets/Search/SearchWidget_Louisville.xml"
                url="widgets/Search/SearchWidget.swf"/>
        <widget label="Earthquakes (GeoRSS)" left="410" top="280"
                icon="assets/images/i_rss.png"
                config="widgets/GeoRSS/GeoRSSWidget.xml"
                url="widgets/GeoRSS/GeoRSSWidget.swf"/>
        <widget label="Draw" left="60" top="400"
                icon="assets/images/i_draw2.png"
                config="widgets/Draw/DrawWidget.xml"
                url="widgets/Draw/DrawWidget.swf"/>
        <widget label="Print" left="390" top="400"
                icon="assets/images/i_print.png"
                config="widgets/Print/PrintWidget.xml"
                url="widgets/Print/PrintWidget.swf"/>

        
    </widgetcontainer>

</configuration>