topic I'm having issues with some users' widgets not working in ArcGIS Viewer for Flex Questions https://community.esri.com/t5/arcgis-viewer-for-flex-questions/i-m-having-issues-with-some-users-widgets-not/m-p/563028#M16104 <HTML><HEAD></HEAD><BODY><P>I recently updated to 3.7 and updated the appropriate widgets including the Robert's Identify widget.&nbsp; Everything is working fine on my machine but many other users of the viewer are unable to use the widget and upon activation other widgets perform poorly as well.&nbsp; Clearing the cache and rebooting the computers doesn't appear to help.&nbsp; I can't speak for the different browsers that are being used, but the most recent one I saw was Chrome, on my computer I am using Internet Explorer.&nbsp; This is incredibly hard to diagnose, I do see a number of entries in the log file that seems to point to the OOTB print widget being the issue though.&nbsp; I don't know a good way to post my log file but I will post what is available in the text document.&nbsp; It is set at 90 days so there is a lot of entries in it.&nbsp; Do I need to reboot the server perhaps?</P></BODY></HTML> Fri, 05 Jun 2015 15:15:56 GMT JoshWhite 2015-06-05T15:15:56Z I'm having issues with some users' widgets not working https://community.esri.com/t5/arcgis-viewer-for-flex-questions/i-m-having-issues-with-some-users-widgets-not/m-p/563028#M16104 <HTML><HEAD></HEAD><BODY><P>I recently updated to 3.7 and updated the appropriate widgets including the Robert's Identify widget.&nbsp; Everything is working fine on my machine but many other users of the viewer are unable to use the widget and upon activation other widgets perform poorly as well.&nbsp; Clearing the cache and rebooting the computers doesn't appear to help.&nbsp; I can't speak for the different browsers that are being used, but the most recent one I saw was Chrome, on my computer I am using Internet Explorer.&nbsp; This is incredibly hard to diagnose, I do see a number of entries in the log file that seems to point to the OOTB print widget being the issue though.&nbsp; I don't know a good way to post my log file but I will post what is available in the text document.&nbsp; It is set at 90 days so there is a lot of entries in it.&nbsp; Do I need to reboot the server perhaps?</P></BODY></HTML> Fri, 05 Jun 2015 15:15:56 GMT https://community.esri.com/t5/arcgis-viewer-for-flex-questions/i-m-having-issues-with-some-users-widgets-not/m-p/563028#M16104 JoshWhite 2015-06-05T15:15:56Z Re: II'm having issues with some users' Identify widget not working https://community.esri.com/t5/arcgis-viewer-for-flex-questions/i-m-having-issues-with-some-users-widgets-not/m-p/563029#M16105 <HTML><HEAD></HEAD><BODY><P>It is starting to look like the print widget or rather the print service is the issue, I am planning to restart the server over the lunch hour and we'll see if this helps.</P></BODY></HTML> Fri, 05 Jun 2015 16:45:40 GMT https://community.esri.com/t5/arcgis-viewer-for-flex-questions/i-m-having-issues-with-some-users-widgets-not/m-p/563029#M16105 JoshWhite 2015-06-05T16:45:40Z Re: II'm having issues with some users' Identify widget not working https://community.esri.com/t5/arcgis-viewer-for-flex-questions/i-m-having-issues-with-some-users-widgets-not/m-p/563030#M16106 <HTML><HEAD></HEAD><BODY><P>Josh,</P><P></P><P>&nbsp;&nbsp; Have you tried just restarting the print service first?</P></BODY></HTML> Fri, 05 Jun 2015 16:46:41 GMT https://community.esri.com/t5/arcgis-viewer-for-flex-questions/i-m-having-issues-with-some-users-widgets-not/m-p/563030#M16106 RobertScheitlin__GISP 2015-06-05T16:46:41Z Re: II'm having issues with some users' Identify widget not working https://community.esri.com/t5/arcgis-viewer-for-flex-questions/i-m-having-issues-with-some-users-widgets-not/m-p/563031#M16107 <HTML><HEAD></HEAD><BODY><P>Robert, </P><P>I tried that but the server was lagging badly.&nbsp; I went ahead and shut the server down completely and brought it back up.&nbsp; My IT Manager pointed out that the backup tape was taking an unusual amount of time to complete lately so I'm guessing I had some sort of process stuck in memory that was causing the services to hang or lag.&nbsp; It is apparent it had nothing to do with your Identify widget, that is just what my users noticed not working first. </P></BODY></HTML> Fri, 05 Jun 2015 19:12:07 GMT https://community.esri.com/t5/arcgis-viewer-for-flex-questions/i-m-having-issues-with-some-users-widgets-not/m-p/563031#M16107 JoshWhite 2015-06-05T19:12:07Z