topic Re: Flex Map needs constant refreshing in ArcGIS Viewer for Flex Questions

Flex Map needs constant refreshing

GeorgeKatsambas — Fri, 18 Oct 2013 13:57:01 GMT

Since upgrading to flex Application Builder 3.5 I am constantly needing to refresh my browser to get my flex map to respond and my widgets to work. When i hover my mouse over the widgets I just get an empty text box, my services are all loading however.
After refreshing my browser 3-4 times everything works. Does anyone know if this is a bug?

Re: Flex Map needs constant refreshing

GeorgeHaskett — Fri, 18 Oct 2013 14:50:51 GMT

Cannot say I have heard of that one before.
I do know that when I am updating my xml files that I tend to use the CCleaner software to flush everything. Not that it is your solution, but you may want to clean everything up and give it another try.

Also, how many instances have you opted for on your server? At one point I didn't have enough so things were acting funny, the services in question were not loading if they had already reached their max.

Re: Flex Map needs constant refreshing

GeorgeKatsambas — Fri, 18 Oct 2013 15:06:10 GMT

Thanks George, tried changing instances on server, it did not help. CC cleaner is not an option unfortuneately as server is not under my control. My services load fine, but widgets dont respond or the map zoom until refresh applied numerous times.

Re: Flex Map needs constant refreshing

GeorgeHaskett — Fri, 18 Oct 2013 15:27:04 GMT

Sorry, I'm at a loss on that one. Have you tried rebuilding it to test it out one component at a time?
Its a pain, but I had to do that recently to identify that a certain widget didn't like me pulling in the Imagery w/ Labels basemap individually and without having the ESRI basemap portal checked.

Initially the designer of the widget was unaware of the conflict and as to why they don't play well together. So far there was no solution so I had to remove the Imagery w/ Labels basemap and opt for just the Imagery. I don't like having an excessive amount of basemap options.

Point being, sometimes you have to rebuild the app, one component at a time and test it to find the potential bug that is not known to the designers. Good luck.

Re: Flex Map needs constant refreshing

Drew — Fri, 18 Oct 2013 16:09:55 GMT

Some additional things to help debug the issue.....

Publish the application to a different location in case there is a cache issue

Try it in a different browser

Update your version of Flash

Try it on a different computer

Drew

Re: Flex Map needs constant refreshing

Arthurgov — Mon, 04 Nov 2013 23:13:44 GMT

Hello,

I was having this problem today in Firefox after upgrading to 3.5. Did anyone find a solution?

Thanks,
Arthur

Re: Flex Map needs constant refreshing

GeorgeKatsambas — Mon, 04 Nov 2013 23:53:15 GMT

I opened a support ticket with Esri support and I'm still waiting on a response

Re: Flex Map needs constant refreshing

Arthurgov — Tue, 05 Nov 2013 11:11:26 GMT

I opened a support ticket with Esri support and I'm still waiting on a response

Great, thanks.

It's usually the third refresh that gets everything to show correctly. The flash player version is 11.9.900.117 in both Firefox and IE and the issue exists with both after clearing the cache. When I go back to 3.4 this problem doesn't occur. I look forward to hearing what they say.

I did notice in IE that I now get an extra scroll bar on the right side and bottom of the browser window in both 3.4 and 3.5 even with a 21" monitor. I usually stay away from IE though.

Re: Flex Map needs constant refreshing

PatrickMullen1 — Fri, 08 Nov 2013 22:03:18 GMT

After recently upgrading to 3.5, I came across this problem. The culprit seems to be the newest version of flash player 11.9.900.117. After uninstalling that version and installing 11.7 for Firefox and IE, the problem seems to have disappeared. The flash player in Chrome has the same issue but not at the same rate of failure. Clearing the cache always seems to correct.

Hopefully, this helps or at least bumps it up so that others can chime in.

Patrick

Re: Flex Map needs constant refreshing

Arthurgov — Wed, 13 Nov 2013 14:02:25 GMT

After recently upgrading to 3.5, I came across this problem. The culprit seems to be the newest version of flash player 11.9.900.117. After uninstalling that version and installing 11.7 for Firefox and IE, the problem seems to have disappeared. The flash player in Chrome has the same issue but not at the same rate of failure. Clearing the cache always seems to correct.

Hopefully, this helps or at least bumps it up so that others can chime in.

Patrick

Patrick - thank you for this update. I updated all of my browsers to flash player 11.9.900.152 to see if the issue persists in the newest version, and it does. I'm going to try downgrading to 11.7 this afternoon.

Thanks,
Arthur

Re: Flex Map needs constant refreshing

Arthurgov — Wed, 13 Nov 2013 17:52:43 GMT

Patrick - thank you for this update. I updated all of my browsers to flash player 11.9.900.152 to see if the issue persists in the newest version, and it does. I'm going to try downgrading to 11.7 this afternoon.

Thanks,
Arthur

I uninstalled 11.9 and installed 11.7 following these directions: http://forums.adobe.com/thread/1022066?tstart=0

The issue remains. The browser needs to be refreshed 2-3 times before the widgets display properly. The first few instances work fine, but deleting the cache and retesting 5-6 more times causes the issue to eventually show. Still no problems with 3.4 just 3.5.

Will wait to hear back on the ticket that was previously opened.

Re: Flex Map needs constant refreshing

GeorgeKatsambas — Wed, 13 Nov 2013 18:55:44 GMT

I still waiting to hear from ESRI, last email was a week ago and said they will get back to me. It is not feasable for me to go to a previous version of Flash, our company installs the latest version company wide and for everyone within the company to go back to a previous version is not practical. ESRI Flex 3.5 has an issue that needs to be addressed and not adobe.