topic Re: Can't print secured services with FlexViewer 3.0 print widget in ArcGIS Viewer for Flex Questions

Can't print secured services with FlexViewer 3.0 print widget

KellieVlastos — Mon, 20 Aug 2012 21:28:11 GMT

I am unable to print my secured services with FlexViewer 3.0 print widget. Once I try to click print I get the error message:

Error executing print task:

[RPC Fault faultString="Unable to complete operation." faultCode="400" faultDetail="Error executing tool.: Layer "Crude": Unable to connect to map server at http://159.238.133.6/wpaarcgis/rest/services/Crude/MapServer?token=R73QSw9y-5RiLKTZ1dkJ5NX7nX6NEbrh6Asl-yc4lfxSYNBHZaVkCIDxoNk9LHT3-jXjxTvd9dw0MRIPJiBVAg...
Failed to execute (Export Web Map).
Failed to execute (Export Web Map Task)."]

I initially had problems getting the print widget to work until I used my IP address to reference it. The print widget did not like my domain name. All works well with any of my un-secured services.

Thanks in advance for any help or insight,

Kellie V.

Re: Can't print secured services with FlexViewer 3.0 print widget

MattPohl — Tue, 21 Aug 2012 17:09:36 GMT

I as well have this same issue occurring when trying to print secure services. Getting this one figured out would be huge check on my to-solve list. Any thoughts from the community or Flex Team would be much appreciated.

Thanks,

Matt

Re: Can't print secured services with FlexViewer 3.0 print widget

DasaPaddock — Tue, 21 Aug 2012 21:11:45 GMT

Please see this help page:
http://resources.arcgis.com/en/help/main/10.1/#/Printing_maps_that_contain_secured_services/0154000005q3000000/

Re: Can't print secured services with FlexViewer 3.0 print widget

ZacharyHart — Tue, 25 Sep 2012 12:11:17 GMT

Please see this help page:
http://resources.arcgis.com/en/help/main/10.1/#/Printing_maps_that_contain_secured_services/0154000005q3000000/

That article only points to longterm/built-in tokens....I'm still having issues with what seems to be the initial log-in credentials not being passed to the print task.

Re: Can't print secured services with FlexViewer 3.0 print widget

ZacharyHart — Wed, 26 Sep 2012 10:42:48 GMT

Please see this help page:
http://resources.arcgis.com/en/help/main/10.1/#/Printing_maps_that_contain_secured_services/0154000005q3000000/

Dasa,

I'm not sure what the other 2 users said that made you certain that the above article would solve the particular problem? The article is specific in that it only addresses long-term/built-in token...not short-lived tokens which is what the other users may be experiencing and is the case for my situation.

The credentials for the secured map services are clearly being authenticated (by the identity manager) as the map services display just fine. I too receive a nearly identical error as kvlastos152 describes...it gives and error for each secured map service when i try to print...unfortunately I cannot find a way to copy from error dialog's in flex.

Base maps with no services will print just fine.

I have spent the last 2 days with tech support trying to resolve this issue with no success. I would greatly appreciate any fresh perspective on this as it is clear to me that:

Web searches indicate this is a common issue

Tech support does not know how to resolve the issue.

Re: Can't print secured services with FlexViewer 3.0 print widget

DasaPaddock — Wed, 26 Sep 2012 16:06:25 GMT

Does it print fine if you turn off security on your service? If not, then it's probably a different problem.

What is the URL to your print service? That server needs to be able to connect to your service.

Can you use a tool like HttpFox to see the print request and response?

The client should be sending the short term token as part to the url in the Web_Map_as_JSON parameter.

Re: Can't print secured services with FlexViewer 3.0 print widget

DasaPaddock — Sat, 11 Dec 2021 21:37:04 GMT

Here's a working example. The login is: user1/user1

map config:

    <map esrilogovisible="true" openhandcursorvisible="true" scalebarvisible="true" zoomslidervisible="false" wraparound180="true" addarcgisbasemaps="true" initialextent="-13458291.5379666 4173046.713184668 -13425614.70837473 4191582.6925437986" wkid="102100" top="40">
        <operationallayers>
            <layer type="dynamic" label="SaveTheBay" url="http://sampleserver6.arcgisonline.com/arcgis/rest/services/SaveTheBay/MapServer" visible="true"/>
        </operationallayers>
    </map>

print widget config:

<?xml version="1.0" ?>
<configuration>
    <taskurl>http://sampleserver6.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task</taskurl>
    <title visible="false"/>
    <copyright visible="false"/>
    <author visible="false"/>
    <usescale visible="true"/>
</configuration>

Re: Can't print secured services with FlexViewer 3.0 print widget

ZacharyHart — Sat, 11 Dec 2021 21:37:07 GMT

Here's a working example. The login is: user1/user1

map config:

    <map esrilogovisible="true" openhandcursorvisible="true" scalebarvisible="true" zoomslidervisible="false" wraparound180="true" addarcgisbasemaps="true" initialextent="-13458291.5379666 4173046.713184668 -13425614.70837473 4191582.6925437986" wkid="102100" top="40">
        <operationallayers>
            <layer type="dynamic" label="SaveTheBay" url="http://sampleserver6.arcgisonline.com/arcgis/rest/services/SaveTheBay/MapServer" visible="true"/>
        </operationallayers>
    </map>

print widget config:

<?xml version="1.0" ?>
<configuration>
    <taskurl>http://sampleserver6.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task</taskurl>
    <title visible="false"/>
    <copyright visible="false"/>
    <author visible="false"/>
    <usescale visible="true"/>
</configuration>

Yes, everything is configured properly...i have tried it without any security as well...still a 400 error.

Re: Can't print secured services with FlexViewer 3.0 print widget

DasaPaddock — Wed, 26 Sep 2012 17:46:15 GMT

Maybe it's a firewall problem where your print server can't make a HTTP request to your service?

What is the URL to your print service? That server needs to be able to connect to your service.

Can you use a tool like HttpFox to see the print request and response?

I'd focus on getting it working without security turned on or with a unsecured test service on your server first.

Re: Can't print secured services with FlexViewer 3.0 print widget

ZacharyHart — Wed, 26 Sep 2012 17:48:52 GMT

Does it print fine if you turn off security on your service? If not, then it's probably a different problem.

What is the URL to your print service? That server needs to be able to connect to your service.

Can you use a tool like HttpFox to see the print request and response?

The client should be sending the short term token as part to the url in the Web_Map_as_JSON parameter.

it is passing a token...you can see the token listed in the error in the viewer...on error for each secured service.

print task and map services on the same GIS server....and furthermore, (and it shouldn't matter) both the GP service and Map service are secured with the same role.

If i knew more what to look for in the HTTPFox it could be of more help.

Re: Can't print secured services with FlexViewer 3.0 print widget

DasaPaddock — Wed, 26 Sep 2012 17:53:33 GMT

This is the kind of problem I'm referring to:
http://forums.arcgis.com/threads/62538-Error-when-using-print-service-on-dynamic-layer?p=221720&viewfull=1#post221720

If the print task and map services are on the same GIS server, the server is still making a HTTP request to the url in the web map json, so it's acting as a client to itself.

Re: Can't print secured services with FlexViewer 3.0 print widget

ZacharyHart — Thu, 27 Sep 2012 10:50:01 GMT

This is the kind of problem I'm referring to:
http://forums.arcgis.com/threads/62538-Error-when-using-print-service-on-dynamic-layer?p=221720&viewfull=1#post221720

If the print task and map services are on the same GIS server, the server is still making a HTTP request to the url in the web map json, so it's acting as a client to itself.

For what its worth...the actual export service works at REST. However, i'm not completely sure i understand the fix described at the end of that thread....at least not without an example....

My server's IP address and name is already listed in the hosts file....

Re: Can't print secured services with FlexViewer 3.0 print widget

DasaPaddock — Thu, 27 Sep 2012 16:14:32 GMT

A good test would be to use HttpFox to get the URL from the error response and copy and paste that into a browser that's running on your ArcGIS server.