topic Re: Deploying Flex Viewer in ArcGIS Viewer for Flex Questions

Deploying Flex Viewer

JimHay — Wed, 27 Oct 2010 22:37:10 GMT

Ok, I have been using Arcgis Server for a year now. Recently I viewed a few Flex Viewer apps and really liked how it works. I downloaded, added my basemaps, Street Maps and my own data. It really looks good. However, I can not view it from outside the network. When I try the Viewer comes up and all the widgets are there, just no data or visible maps, blank screen. Any ideas as to what I am doing wrong? It works Great from the local server. Just to remotely. The only file I have changed is the config. Do you have to do anything else?

Re: Deploying Flex Viewer

RobertScheitlin__GISP — Thu, 28 Oct 2010 00:30:34 GMT

jiminfla8899,

It highly likely that your server is inside your firewall and inaccessible for the outside. You likely need to discuss this with your IT personnel.

Re: Deploying Flex Viewer

JimHay — Thu, 28 Oct 2010 00:38:49 GMT

I am the IT guy too. I even turned off all antivirus and firewall. The viewer displays fine, just no data.

Re: Deploying Flex Viewer

RobertScheitlin__GISP — Thu, 28 Oct 2010 00:43:55 GMT

jiminfla8899,

Are you talking about a corporate network? Are you saying that you turned off the hardware firewall that all your companies computers on your network is behind...? Do you have a static IP Address from your ISP provider? I think we might be talking apples versus oranges here.

Re: Deploying Flex Viewer

JimHay — Thu, 28 Oct 2010 00:47:46 GMT

Ha, no. Right now it's in my office on a stand alone system for testing. Yes, static IP. Just so you know what it's doing, I have attached a screen shot.

Re: Deploying Flex Viewer

RobertScheitlin__GISP — Thu, 28 Oct 2010 00:55:13 GMT

jiminfla8899,

Even with a static IP Address from your ISP there is no guarantee that the standard port 80 traffic is actually getting directed to your machine and not though some secondary port that the ISP dictates. I think I will bow out of this thread as I am form a corporate network work and have no experience working with a network that is not under our control. Good luck with this.

Re: Deploying Flex Viewer

JimHay — Thu, 28 Oct 2010 01:01:13 GMT

oooook. This is the most simple setup in the world. I setup my own routers. Everything works including my ArcGIS Server Web apps. Flex Viewer works great on the machine it's installed on. Just no access from the outside world.

Re: Deploying Flex Viewer

RobertScheitlin__GISP — Thu, 28 Oct 2010 01:15:45 GMT

jiminfla8899,

Yep it is simple on your end but how the outside world get's to your machine (if that is even allowed by your ISP) is the difficult part. You might get a dedicated IP address but across what port? ISPs' normally multi use a specific IP address by just using a particular port so that they can get more customers without having to purchase more hardware and give out 100% dedicated IP addresses.

Re: Deploying Flex Viewer

JimHay — Thu, 28 Oct 2010 01:20:30 GMT

Yes it is simple. The Only web app that will not work is Flex Viewer. And Yes, It's a dedicated line, have had it for a few years with no problems. I have had Web Apps, Remote Security camera systems etc hooked to the line for testing. I always test from home and can remote desktop or telnet back in to make changes. Thanks anyway.

Re: Deploying Flex Viewer

RobertScheitlin__GISP — Thu, 28 Oct 2010 01:39:00 GMT

jiminfla8899,

Well that explains a little more than. So do you access your other web app though an IP address like http://123.123.123.123/mywebApp or something like http://mywebserver.com/mywebApp? If you have to access your site using an IP address than you also have to use the IP Address in your config.xml when specifying the URL of your map services. Can you access the REST Services page from out side the next work http://yoururl/arcgis/rest/ ?

Re: Deploying Flex Viewer

JimHay — Thu, 28 Oct 2010 01:46:07 GMT

Yes with Arcgis Server 10 I accessed using the ip http://123.123.123.123/Utilities. And yes, i use that same ip for the flex config. It's accessing the app, just the data will not display. I posted a screen shot. That was from outside the network. When in front of the machine, the viewer works fine.

Re: Deploying Flex Viewer

RobertScheitlin__GISP — Thu, 28 Oct 2010 01:50:00 GMT

jiminfla8899,

OK, but are you able to access http://123.123.123.123/arcgis/rest/ from outside the network?

Re: Deploying Flex Viewer

JimHay — Thu, 28 Oct 2010 01:52:01 GMT

Sorry, had to test. No, I can not access rest.

Re: Deploying Flex Viewer

RobertScheitlin__GISP — Thu, 28 Oct 2010 01:55:44 GMT

That's the big issue then. If you can figure out why you can not access that, than all your problems should go away.

Re: Deploying Flex Viewer

JimHay — Thu, 28 Oct 2010 02:01:50 GMT

I think the Big issue has been solved. I'll let you know tomorrow. Seems this may be operator error.

Re: Deploying Flex Viewer

JimHay — Thu, 28 Oct 2010 02:45:22 GMT

Hey Robert, I couldn't stand it, had to log in and check tonight. Yes, operator error, I never changed the IP. Now it works. Thank You. I think I may have too many job titles at the moment. Can't think correctly.

Jim
GIS Coordinator
Airport Manager
Purchasing Manager
IT and Electronics Guru