topic General HTTP Poller Basic Authentication Question in ArcGIS Velocity Questions

General HTTP Poller Basic Authentication Question

Teresa_Blader — Mon, 13 May 2024 17:20:33 GMT

I get intermittent authentication errors on my HTTP Poller feed connected to an API - requesting every 5 minutes. Currently asking my IT to explore any issues on their end - it happens 3-5x per day and resumes after the error mostly in this last two weeks I think. Only downside is I seem to be missing some events. The basic authentication is a username and password that IT gave me for this API call.

Is there anything on the ArcGIS Velocity side that I need to be doing regularly to prevent this (like does doing a reset refresh token relate?) - or is this kind of a thing likely just on the API authentication side?

Anyone know of anything I should be recommending IT check? Or is this normal? Is this a sign I'm requesting too frequently? I plan put in a support ticket officially, once I hear back from IT.

Re: General HTTP Poller Basic Authentication Question

JeffSilberberg — Tue, 14 May 2024 13:55:38 GMT

@Teresa_Blader

The Error Message looks similar to an issue I have that Support is working on. I would open a ticket on this with support as the "Feed Started at .....encountered a run time error." implies a Velocity error not an issue with the API you are targeting. You might also change the Log level to Debug when viewing and see if there is any more detail.

Re: General HTTP Poller Basic Authentication Question

JeffEismanGIS — Tue, 28 May 2024 12:32:29 GMT

Hi @Teresa_Blader were you able to submit a ticket? Can you message me directly with the Ticket and we can look into your issue a bit further on our end. Thanks

Re: General HTTP Poller Basic Authentication Question

Teresa_Blader — Tue, 28 May 2024 16:09:34 GMT

Thanks! I did. Not really getting anywhere. I will message directly!