topic Re: Utility Network-Problems accessing the app from web map in ArcGIS Utility Network Questions

Utility Network-Problems accessing the app from web map

GeoMon — Wed, 05 Mar 2025 17:12:15 GMT

Problems accessing the app from web map. When creating applications it generates a message that says: "no service network can be found or tracing is not supported. Please provide a valid network with shared tracing configurations." Is it a license problem? Is it a problem of some step that needs to be done?

Re: Utility Network-Problems accessing the app from web map

RobertKrisher — Wed, 05 Mar 2025 22:15:04 GMT

Have you followed the steps in this article for creating/sharing a named trace configuration? Best Practices: Named Trace Configuration - Esri Community

Re: Utility Network-Problems accessing the app from web map

gis_KIWI4 — Wed, 05 Mar 2025 22:21:27 GMT

@GeoMon - This is a common error when the Utility Network isn't included in the Map.
Can you ensure that the "Utility Network" layer is included in the map that you publish from ArcGIS Pro.
A check to see if this has worked is to see the map properties in the MapViewer. You should see a Utility Network.

Another thing to check is that when you publish the map from ArcGIS Pro make sure some trace configurations are shared.

Re: Utility Network-Problems accessing the app from web map

GeoMon — Mon, 19 May 2025 14:41:49 GMT

After following this topic, I think it's important to emphasize the "tracking configuration" point. After creating the network and publishing it as a web layer, the next step is to open this web map from the portal in ArcGIS Pro, configure the network traces at this point, and then save it as a web map to use in applications and share it again. Thanks to everyone for their help and to @JuanPolanco2 for advising me on this topic.