topic Re: Updating Subnetwork Returns ERROR:ERROR 999999: Something unexpected caused the tool to fail in ArcGIS Utility Network Questions

Updating Subnetwork Returns ERROR:ERROR 999999: Something unexpected caused the tool to fail

DaniellaRose — Thu, 23 Nov 2023 20:20:51 GMT

Hi team,

Pretty desperate but has anyone encountered getting "ERROR 999999: Something unexpected caused the tool to fail" when they run the Update Subnetwork Tool? This only happens on one Subnetwork. This is for an Electric UN.

Things I have tried:

Delete Pro Cache
New Project
New Version
Removed Subnet Controller and readded it

Open to any other ideas

TIA

Re: Updating Subnetwork Returns ERROR:ERROR 999999: Something unexpected caused the tool to fail

JohnAlsup — Thu, 23 Nov 2023 20:33:48 GMT

that is typically an error returned when our software can't determine the underly cause. The log from the service (verbose mode) should provide more detail.

Re: Updating Subnetwork Returns ERROR:ERROR 999999: Something unexpected caused the tool to fail

TrefinaHenry — Thu, 23 Nov 2023 21:09:06 GMT

Hi the error message occurred Today at 8:26:52 am. Could we query the logs?

Re: Updating Subnetwork Returns ERROR:ERROR 999999: Something unexpected caused the tool to fail

JohnAlsup — Thu, 23 Nov 2023 21:15:24 GMT

you should be able to find information here on how to access the logs. But, you will need administrative access to the service.

Re: Updating Subnetwork Returns ERROR:ERROR 999999: Something unexpected caused the tool to fail

DaniellaRose — Fri, 24 Nov 2023 00:57:58 GMT

Hi John,

had a look and the only thing at that time is this error. Nothing in Verbose.

Any other ideas to how we can figure this out?

Thanks,

Daniella

Re: Updating Subnetwork Returns ERROR:ERROR 999999: Something unexpected caused the tool to fail

JohnAlsup — Fri, 24 Nov 2023 01:03:39 GMT

do you have any subnetwork summaries configured for this tier?