topic Re: Something unexpected caused the tool to fail. in ArcGIS Utility Network Questions

Something unexpected caused the tool to fail.

GIS_Solutions — Sat, 06 Aug 2022 07:57:44 GMT

Hello everyone,

When I run the Update subnetwork tool I get the following error.
The tool gives an error after running for 2 hours continuously. When I look at the Subnetline layer, I saw that it creates 1500 features. But there are about 6500 more features to create, but the tool is breaking. When I run the tool after giving an error, I get the same error after 2 hours again. I've run the Subnetwork Update tool 5-6 times, and I got the same error after 2 hours in all of them.

When I look at the Arcgis Server logs, I see this error first. "The containing process for System/UtilityNetworkTools' job 'j467e2e4314c44937b698f4fba0f3b082' has crashed."

I am also seeing this error afterwards.
"Processing request took longer than the usage timeout for service 'System/UtilityNetworkTools.GPServer'. Server request timed out. Check that the usage timeout is appropriately configured for such requests."

I set the parameter "The maximum time a client will wait to get a service" to 16000 seconds. But I keep getting the error.

Enterprise 10.9.1

ArcGIS Pro 2.9.3

Oracle 19C

Re: Something unexpected caused the tool to fail.

RobertKrisher — Thu, 04 Aug 2022 20:17:54 GMT

It looks like the problem is, as you noted, that the process is timing out. In the past when I've been in situations where I need to trace a large number of networks like this I will write a script that will iterate through the list of dirty subnetworks and update them one at a time.

Re: Something unexpected caused the tool to fail.

utilitier — Mon, 08 Aug 2022 06:04:03 GMT

Hello @GIS_Solutions
The same issue which I have faced. Can you please try to change the duration of the timeout from below screenshot.

Re: Something unexpected caused the tool to fail.

GIS_Solutions — Tue, 09 Aug 2022 06:41:18 GMT

this worked 👍