topic Re: Unable to enable Location Tracking in ArcGIS Tracker Questions

Unable to enable Location Tracking

Jean-SebastienLauzon — Thu, 12 Mar 2020 15:09:49 GMT

Although we have Tracker for ArcGIS App Licences, when I try to enable Location Tracking under our Organizations Extension, I get an error message "Unable to enable Location Tracking"

Anyone's had this issues before and know how to fix it?

Re: Unable to enable Location Tracking

Anonymous User — Sat, 21 Mar 2020 11:49:18 GMT

Can you search all items in your organization using this query

typekeywords: "Location Tracking Service"

do you see anything returned?

If you do not see any items, then I suggest you open a case with customer support as it may be specific to your organization and will require further debugging.

Re: Unable to enable Location Tracking

Jean-SebastienLauzon — Sat, 21 Mar 2020 12:21:23 GMT

Thanks for the suggestion!

There was an issues that customer support was able to fix after a few days.

We're up and running now.

Re: Unable to enable Location Tracking

NaufalIhsan1 — Wed, 20 May 2020 17:37:41 GMT

Hi Aaron,

What if the search result is a location tracking hosted feature service owned by an administrator other than myself? Should I delete the item or change the owner (to myself) before enabling the location tracking?

Regards,

Re: Unable to enable Location Tracking

RonanHervé — Mon, 22 Mar 2021 17:45:59 GMT

Hi Jean-Sebastien,

I get the same error message. Do you know how support fixed the problem ?

Best regards,

Re: Unable to enable Location Tracking

Izzat — Fri, 17 Sep 2021 09:05:05 GMT

hi @Anonymous User ,
I got error when click organization > settings

Unable to find the location tracking service: https://****/****/rest/services/Hosted/location_tracking/FeatureServer

I try to reconfigure location tracking but got same error. I try delete all layer "Location Tracking Service" but 1 layer cannot be delete.

Do you have any suggestions?

Re: Unable to enable Location Tracking

RonanHervé — Fri, 17 Sep 2021 13:17:37 GMT

Hi @Izzat,

I also had the "ghost" service issue preventing me from enabling the location tracking service. The only solution I found was to delete the service trace in the underlying datastore database with PgAdmin. Please note that this operation is not recommended by ESRI.

Best regards,

Re: Unable to enable Location Tracking

Anonymous User — Fri, 17 Sep 2021 13:22:56 GMT

Do you mean the deletion failed? Or that you don't have the option to delete the service in UI - it's intentionally blocked in UI on the item details page.

You should be able to delete it via the REST API or via the Python API wrapper unless there's an issue on the server/db.

Re: Unable to enable Location Tracking

RonanHervé — Fri, 17 Sep 2021 15:02:40 GMT

The deletion failed even via the REST API or Python API.

We have identified the request that fails while trying to enable the location tracking service :

https://***.com/portal/sharing/rest/portals/self/isServiceNameAvailable?name=location_tracking&type=Feature%20Service&f=json

returns

{"error":{"code":500,"message":"Internal Server Error"}}

So we deleted the item directly from the datastore database, we updated the Portal index and we enabled location tracking successfully.

It seems that the location tracking service no longer existed on the server but was still referenced in the datastore and Portal.

Re: Unable to enable Location Tracking

Izzat — Fri, 15 Oct 2021 15:17:41 GMT

Hi @RonanHervé ,

how you delete the item directly from the datastore database?
Do mind share your step to delete it manually.

Re: Unable to enable Location Tracking

RonanHervé — Fri, 15 Oct 2021 16:17:43 GMT

Hi @Izzat,

I don't know your platform but here are the general steps :

Connect to the server hosting the datastore
Install pgAdmin
Connect to the 'gwdb' database with your Portal admin account
Find an item containing 'location_tracking'

SELECT * FROM public.gw_items WHERE item like '%location_tracking%'

Delete this row if you are sure that the service no longer exists.

I repeat : this operation is not recommended by ESRI. So be ready to restore the datastore if that fails.

Re: Unable to enable Location Tracking

JeffPace1 — Thu, 01 Dec 2022 21:51:30 GMT

So i have this error (10.8.1 to 10.9.1 upgrade), have one row in database. However, my service on hosting server exists and is up.

Cant delete the item because I have hosted feature layers with data that depend on it.

ideas?

Re: Unable to enable Location Tracking

Ming — Tue, 06 Dec 2022 16:40:59 GMT

Following method is better:

https://support.esri.com/en/technical-article/000022531#:~:text=Navigate%20to%20the%20Portal%20for%20ArcGIS%20home%20page.,Click%20Enable%20Location%20Tracking%20%3E%20Save.

Re: Unable to enable Location Tracking

JeffPace1 — Tue, 06 Dec 2022 17:08:55 GMT

Deleting the item (as linked above) fails because there is a Hosted Feature Layer dependent on it (the tracks)

Re: Unable to enable Location Tracking

Ming — Tue, 06 Dec 2022 18:03:07 GMT

Hi @JeffPace1 , here is more detailed steps, FYI:

1. Go to portal, under folder Location Tracking, delete the tracker viewer that was created before. That viewer maybe has delete protection, you can disable it from portal, then delete.

2. Go to portal rest, that is ../portal/sharing/rest/, following above document, find the location tracking service item, use related operation - disable protect - to make the Location Tracking service can be deleted, then use the operation - delete item - to delete it.

3. Back to portal, organization /settings to enable location tracking.

Re: Unable to enable Location Tracking

JeffPace1 — Tue, 06 Dec 2022 18:22:53 GMT

Will this preserve the existing track data?

Re: Unable to enable Location Tracking

Ming — Tue, 06 Dec 2022 18:29:21 GMT

Please take a further research on that and I don't know the answer, for my environment is DEV and has no data.