topic Re: Tracker settings in MDM (AirWatch) in ArcGIS Tracker Questions

Tracker settings in MDM (AirWatch)

Anonymous User — Fri, 06 Mar 2020 14:33:05 GMT

Hi,

We are trying to configure our MDM (AirWatch) in order to set the Portal url Parameter in Tracker but no luck so far.

We are testing with iOS 13.3.1 on iPhone.

The same AirWatch config is working with Collector.

Are there additional settings to consider?

Thank you

CraigGillgrass — Fri, 06 Mar 2020 15:11:46 GMT

Hello Line, it's going to be a little tough to troubleshoot this without seeing the parameters.

A simpler way to handle this is to either take the conversation to our tracker feedback alias or work through Support.

Let me know which direction you choose.

Craig

Anonymous User — Mon, 09 Mar 2020 13:17:17 GMT

Thanks Craig,

I am in Canada so I don't think we can go trough support? Not sure..

If I cannot open a case with Support, can you tell me what's the email of your tracker feedback alias?

Thanks,

Line

CraigGillgrass — Mon, 09 Mar 2020 13:27:25 GMT

Line,

You can go through Esri-Canada support, although it will take a longer to get to us.

The feedback alias for tracker is tracker4arcgis@esri.com. You can also access that email alias under Profile > About Tracker.

Craig

Anonymous User — Mon, 09 Mar 2020 16:03:37 GMT

Can you confirm your configuration looks like?

What version of the app are you deploying?