topic Re: remember login for app in ArcGIS Survey123 Questions

remember login for app

Lake_Worth_BeachAdmin — Fri, 11 Aug 2017 15:44:19 GMT

I cannot seem to have the Survey123 App (Android) remember my login credentials. There is a time out range (not sure what it is) but I remain idle for x amount of time it logs out and does not remember my credentials. this is also true if I close the app and reopen it. Other ESRI apps do not do this.

This will be a huge drawback for my field crews who are going to use this.

Is feature non-existent at the moment or am I missing something?

Re: remember login for app

JamesTedrick — Mon, 14 Aug 2017 22:35:40 GMT

Hi Joe,

Survey123 does retain the login; we did have an issue on this that was fixed at 2.0. If you're still experiencing lost login, can you attempt to replicate while creating a log file? Troubleshoot—Survey123 for ArcGIS | ArcGIS

Re: remember login for app

roemhildtg — Sun, 12 Dec 2021 09:11:22 GMT

We have a user whose survey123 will not remain logged in. He is using a Gallaxy S5.

Nothing too helpful in the logs..from what I can see. (attached). He is just logging into ArcGIS Online with the app.

<15>1 2018-07-25T18:35:25Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="ArcGIS.AppFramework.Core"] ArcGIS.AppFramework.Core: QString AppFramework::userHomePath() Default: "/sdcard"
<12>1 2018-07-25T18:35:25Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] QQmlExpression: Expression qrc:/qml/template/AboutPage.qml:119:28 depends on non-NOTIFYable properties:
<12>1 2018-07-25T18:35:25Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"]     AppFramework::systemInformation
<12>1 2018-07-25T18:35:25Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] libpng warning: iCCP: known incorrect sRGB profile
<15>1 2018-07-25T18:37:29Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 2
<15>1 2018-07-25T18:37:29Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 0
<15>1 2018-07-25T18:38:13Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 4
<15>1 2018-07-25T18:38:13Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="onRunningChanged" filename="Portal.qml" line="582"] qml: Token expiry timer disabled
<15>1 2018-07-25T18:38:13Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="onRunningChanged" filename="Portal.qml" line="580"] qml: Token expiry timer will trigger in 5.42805 minutes
<15>1 2018-07-25T18:38:13Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="reset" filename="Portal.qml" line="614"] qml: Reset token expiry timer: Wed Jul 25 13:44:39 2018 GMT-0500 minutes: 5.42805
<15>1 2018-07-25T18:40:14Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 2
<15>1 2018-07-25T18:40:14Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 0
<15>1 2018-07-25T18:46:05Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="214"] qml: Application state changed: 4
<15>1 2018-07-25T18:46:05Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="onRunningChanged" filename="Portal.qml" line="582"] qml: Token expiry timer disabled
<15>1 2018-07-25T18:46:05Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="reset" filename="Portal.qml" line="616"] qml: Triggering expiry action: -146028 < 60000
<15>1 2018-07-25T18:46:05Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="renew" filename="Portal.qml" line="470"] qml: !!! Inside portal renew !!!
<15>1 2018-07-25T18:46:05Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="renew" filename="Portal.qml" line="471"] qml: _<data removed>
<15>1 2018-07-25T18:46:05Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="onReadyStateChanged" filename="Portal.qml" line="490"] qml: oauth token info: {
  "access_token": "<data removed>",
  "expires_in": 1800,
  "username": "<data removed>"
}
<15>1 2018-07-25T18:46:05Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="onRunningChanged" filename="Portal.qml" line="580"] qml: Token expiry timer will trigger in 29 minutes
<15>1 2018-07-25T18:46:05Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="reset" filename="Portal.qml" line="614"] qml: Reset token expiry timer: Wed Jul 25 14:16:05 2018 GMT-0500 minutes: 28.999966666666666
<15>1 2018-07-25T18:46:06Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="onReadyStateChanged" filename="Portal.qml" line="824"] qml: Portal currentVersion: 6.2
<15>1 2018-07-25T18:46:06Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="_checkUserPrivileges" filename="Portal.qml" line="1168"] qml: Checking privileges for: JSundeen_wsbeng
<15>1 2018-07-25T18:46:06Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="onReadyStateChanged" filename="Portal.qml" line="786"] qml: portal user: {
  "access": "org",
  "created": 1516222818000,
  "culture": "en",
  "cultureFormat": null,
  "description": "Environmental Compliance Specialist",
  "disabled": false,
  "email": "<data removed>.com",
  "favGroupId": "<data removed>",
  "firstName": "<data removed>",
  "fullName": "<data removed>",
  "idpUsername": null,
  "lastLogin": 1532544368000,
  "lastName": "<data removed>",
  "level": "2",
  "mfaEnabled": false,
  "modified": 1516916575000,
  "orgId": "<data removed>",
  "preferredView": null,
  "privileges": [
    "features:user:edit",
    "portal:publisher:publishFeatures",
    "portal:publisher:publishScenes",
    "portal:publisher:publishServerServices",
    "portal:publisher:publishTiles",
    "portal:user:categorizeItems",
    "portal:user:createGroup",
    "portal:user:createItem",
    "portal:user:joinGroup",
    "portal:user:joinNonOrgGroup",
    "portal:user:shareGroupToOrg",
    "portal:user:shareGroupToPublic",
    "portal:user:shareToGroup",
    "portal:user:shareToOrg",
    "portal:user:shareToPublic",
    "portal:user:viewOrgGroups",
    "portal:user:viewOrgItems",
    "portal:user:viewOrgUsers",
    "premium:publisher:geoanalytics",
    "premium:publisher:rasteranalysis",
    "premium:user:demographics",
    "premium:user:elevation",
    "premium:user:geocode",
    "premium:user:geoenrichment",
    "premium:user:networkanalysis",
    "premium:user:spatialanalysis"
  ],
  "provider": "arcgis",
  "region": "US",
  "role": "org_publisher",
  "storageQuota": 2199023255552,
  "storageUsage": 497065547401,
  "tags": [],
  "thumbnail": null,
  "units": "english",
  "userType": "arcgisonly",
  "username": ""
}
<15>1 2018-07-25T18:46:08Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="qml" function="closePage" filename="Page.qml" line="162"] qml: backPage undefined
<12>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] libpng warning: iCCP: known incorrect sRGB profile
<12>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] libpng warning: iCCP: known incorrect sRGB profile
<12>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] libpng warning: iCCP: known incorrect sRGB profile
<12>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] libpng warning: iCCP: known incorrect sRGB profile
<12>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] libpng warning: iCCP: known incorrect sRGB profile
<15>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] static QString FileUtility::resolvedPath(const QString&, bool)
<15>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] PermissionUtility::WRITE_EXTERNAL_STORAGE   true
<15>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] static QString FileUtility::resolvedPath(const QString&, bool)
<15>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] PermissionUtility::WRITE_EXTERNAL_STORAGE   true
<15>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] static QByteArray FileUtility::readFile(const QString&)
<15>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] PermissionUtility::READ_EXTERNAL_STORAGE   true
<15>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] static QByteArray FileUtility::readFile(const QString&)
<15>1 2018-07-25T18:46:09Z localhost Survey123forArcGIS 9318 - [AppStudio@11205 category="default"] PermissionUtility::READ_EXTERNAL_STORAGE   true
<15>1 2018-07-25T18:‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Re: remember login for app

Anonymous User — Wed, 25 Jul 2018 20:48:17 GMT

James,

I am experiencing the same thing with my Google Pixel XL2 that is running Android OS 8.1.0. I have to re-login every time I open Survey123 after closing out of the app. If I minimize and allow it to run, then it keeps the session open.

Re: remember login for app

Anonymous User — Wed, 25 Jul 2018 23:52:58 GMT

Hi Mike,

This is a known issue with 3.0 and Android devices, and has been fixed in an upcoming hotfix we will be releasing next week.

Phil.

Re: remember login for app

BrandonArmstrong — Wed, 25 Jul 2018 23:57:35 GMT

Hi Gregg Roemhildtand Mike Bruening,

The issue related to credentials not being remembered after closing and reopening the app on Android devices was identified as a bug in Survey123 3.0 and will be addressed with a hot-fix shortly. We will update when the hot-fix goes out.

Best,

Brandon

Re: remember login for app

Lake_Worth_BeachAdmin — Thu, 26 Jul 2018 16:42:19 GMT

does this fix apply to enterprise logins?

Re: remember login for app

Lake_Worth_BeachAdmin — Thu, 26 Jul 2018 16:42:25 GMT

does this fix apply to enterprise logins?

Re: remember login for app

BrandonArmstrong — Fri, 27 Jul 2018 00:43:57 GMT

Hi Joe,

This fix should apply to Enterprise logins as well. Having said that, I'm wondering what the specifications of your enterprise environment look like?

Set up enterprise logins—ArcGIS Online Help | ArcGIS

Brandon

Re: remember login for app

Lake_Worth_BeachAdmin — Mon, 30 Jul 2018 13:30:07 GMT

ADFS Services with one provider.

Re: remember login for app

FalkoMartin — Mon, 10 Sep 2018 14:57:09 GMT

Hi Joe,

while searching for an answer for one of my customers I came across your post here. We`re trying to figure out where exactly Survey123 retains the login credentials and whether this is on operating system level or within the app itself. Our customer uses IWA and iOS devices and they'd want to get a better understanding of how their enterprise credentials are handled / stored between sessions since users are not automatically logged off after the app is closed (shutdown) or even after restarting the device.

Thanks!

Falko

Re: remember login for app

Lake_Worth_BeachAdmin — Mon, 10 Sep 2018 14:59:12 GMT

even with the newest release my users are still logged out, most of them have to re-login via enterprise logins every morning

Re: remember login for app

NicolasRoger — Fri, 28 Sep 2018 14:52:23 GMT

Hi,

I was wondering if the devices are supposed to remember the login information when the user intentionaly disconnect himself before closing the app or if he is supposed to enter the login information again? The answers here are not clear as they relate to a user closing the app without disconnecting himself first.

To be clear, I would like to make sure my users have to enter their login information again if their disconnect themself.

Re: remember login for app

JamesTedrick — Wed, 03 Oct 2018 21:54:45 GMT

Hi Nicolas,

Yes, the field app should retain username when disconnected; that being said, there is a known issue in iOS causing that to fail.

Re: remember login for app

roemhildtg — Thu, 18 Oct 2018 21:10:31 GMT

Hey James. We recently ran into this again. I had a hidden "username" field that was marked as required, and the user was unable to submit the survey.

This is what I believe happened:

User was not logged in and started the survey
User encountered error
User tried logging in, and resubmitting the survey - still wouldn't work. It appears username field does not populate after a survey has been started

The only solution I had was to republish the survey with the field visible and editable so that they could manually populate the field and submit the survey.

Re: remember login for app

roemhildtg — Thu, 18 Oct 2018 21:11:26 GMT

BTW this is in a new version of IOS. 12.0

Re: remember login for app

JamesTedrick — Fri, 19 Oct 2018 16:18:09 GMT

Hi Gregg,

Does the form have a question of type username or a question of type hidden with a calculation to retrieve the username? I would expect the first to load the username only when the form loads; the second should update itself when the username changes.

Re: remember login for app

Lake_Worth_BeachAdmin — Fri, 19 Oct 2018 16:36:02 GMT

My forms do and I do not want to allow the user to edit the capture logged in user field for reporting purposes.

quite often the user is logged out and does not realize it, completes a form and not being able to submit it. they then have log in the app and fill out a new form from scratch.

this impedes workflows drastically and causes alot of frustration.

because the form is downloaded on the device the user can still access it and open it regardless if they're logged in or not.

Re: remember login for app

roemhildtg — Fri, 19 Oct 2018 16:46:25 GMT

Hey James. So that is how I have it set up now. Initially, I had it working using a hidden "username" type field. But obv, that workflow broke when the user was not logged in.

Re: remember login for app

TI — Wed, 09 Jan 2019 01:07:24 GMT

I have just tried a survey with both types of username field. Neither of them get updated after the user signs in and re-opens the survey for editing. Both types of field still end up with <Null> in the data table.

iOS with Survey123 version 2.8.2 (cannot upgrade to more recent versions, unfortunately).