topic Re: Cannot copy over ArcGIS folder from iPad in ArcGIS Survey123 Questions

Cannot copy over ArcGIS folder from iPad

CarlHolt1 — Wed, 07 Jun 2017 13:40:54 GMT

Trying to copy the ArcGIS folder from the Survey123 app on an iPad and get an error that "ArcGIS" could not be copied over because an error occurred. A duplicate file name was specified.

Yet no ArcGIS folder exist in the directory I am trying to copy onto my PC.

Re: Cannot copy over ArcGIS folder from iPad

JamesTedrick — Thu, 08 Jun 2017 22:40:58 GMT

One thing that I could think of is if there are files inside the directory that have the same name with just differences in capitalization - iOS devices are case sensitive, while Windows isn't (i.e., hello.txt = Hello.txt)

Re: Cannot copy over ArcGIS folder from iPad

ZoeGoodyear2 — Tue, 23 Apr 2019 20:55:05 GMT

I am having the same error. There is not another file in the directory that I am attempting to save it to, I am attempting to save the file inside of a new folder. Has there been any progress in solving this issue?

Re: Cannot copy over ArcGIS folder from iPad

JamesTedrick — Thu, 25 Apr 2019 21:04:59 GMT

Hi Zoe,

As this is an issue with iTunes that we have not been able to reproduce, we have not identified a solution for this.

Re: Cannot copy over ArcGIS folder from iPad

erica_poisson — Tue, 14 May 2019 14:56:53 GMT

This is a regular error that multiple people within my organization, myself included, have received any time we try saving the ArcGIS folder to our computers, or network drives. It makes it near impossible to easily add basemaps to Survey123, or to pull of the .sqlite databases off of iPads when necessary.

Re: Cannot copy over ArcGIS folder from iPad

AlainChouinard — Tue, 09 Jul 2019 13:10:07 GMT

Hi All !

I have the same issue, I am not able to download a backup copy of the .sqlite database from our iPhones... This is an important issue for us because we work in remote areas where there is no cellular network and no internet connection so we need to make a backup copy daily to avoid data loss. Is there a workaround ? I suggest ESRI develop a simpler way to download backup copies.

Re: Cannot copy over ArcGIS folder from iPad

LanceCole — Tue, 09 Jul 2019 13:57:15 GMT

Have you tried using a third party iDevice file manager such as iExplorer. This has been able to access files that I have not been able to access via iTunes.

Re: Cannot copy over ArcGIS folder from iPad

erica_poisson — Tue, 09 Jul 2019 14:07:03 GMT

iExplorer works great!