topic Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this? in ArcGIS Survey123 Questions

I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

DonMaxwell — Sun, 08 Apr 2018 17:20:45 GMT

I am sharing a survey with non esri users for a fiels survey. Most of them are able to load with no problems but a handful of users get "unpacking errors". Any ideas?

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

JohnathanHasthorpe — Mon, 09 Apr 2018 00:02:04 GMT

Hi Don

What devices are the users having issues with (model and OS) and what version of the field app are you using?

Note that this error may occur when the survey includes a large .tpk and the device enters screen lock/sleep during the download process. Is this the case your users?

Thanks

John

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

OscarSepulveda_III — Mon, 09 Apr 2018 19:11:32 GMT

Johnathan Hasthorpe my guys at the fire department are having the same issues. Yet, on my iPhone 7plus iOS 11.3 it works perfectly.

This is the screenshot they sent me... They are utilizing a iPhone X with iOS 11.3

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

JohnathanHasthorpe — Tue, 10 Apr 2018 10:49:19 GMT

Hi Oscar

Are you able to share your survey xls and can you confirm whether it includes a tile package (.tpk)?

Thanks

John

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

OscarSepulveda_III — Fri, 13 Apr 2018 19:03:05 GMT

Johnathan for some reason when I try to reply to your comment or the main question the geonet does not offer me the option to upload my xlsx. Any thoughts??

Also, I do not have .tpk associated with this form.

Hmm. I just edited my message to include from "Also" and the option to "Attach" was given below. Hmmm...

Here is the link from online: https://survey123.arcgis.com/share/b5159f8107db4ad0a9d348266e123108?open=menu

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

OscarSepulveda_III — Tue, 17 Apr 2018 21:41:04 GMT

Sorry. Here is the xlsx.

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

JohnathanHasthorpe — Wed, 18 Apr 2018 06:00:17 GMT

Hi Oscar

Thanks for the .xls - I have not been able to replicate this issue with a recreated survey.

In terms of the link you provided - can you confirm that the survey is still shared, as I can't download it (it says it is unavailable). Once shared I will test on a number of devices we have here.

Also can you confirm whether this was the first time the survey was downloaded by the user or was this a repeat download?

Thanks

John

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

OscarSepulveda_III — Wed, 18 Apr 2018 18:14:45 GMT

Hi Johnathan,

Interesting how you do not have any problems with publishing the form publicly. Yet, I just completely deleted the associated form and folders from our AGOL (City of Pasadena) and the Survey123 website. And the form still has "Unpacking" issues on any mobile device....

Here are the NEW hyperlinks from the Survey123 website:

Browser Directly
- https://survey123.arcgis.com/share/2184147d438a477e979f892514a59239
Browser or Survey123 Field App
- https://survey123.arcgis.com/share/2184147d438a477e979f892514a59239?open=menu
Survey123 Field App Directly
- https://survey123.arcgis.com/share/2184147d438a477e979f892514a59239?open=native

This is delay in publishing this survey is actually delaying the release of numerous other forms that we (Pasadena Fire) wanted to release to our personnel before the upcoming implementation of our ELA.

Ismael Chivite‌

James Tedrick‌

JHasthorpe-esristaff‌

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

JamesTedrick — Wed, 18 Apr 2018 18:19:02 GMT

Hi Oscar,

It appears you are having the same issue as https://community.esri.com/message/762064-problem-with-public-survey?et=watches.email.thread - when I attempted to open the survey with the same anonymous conditions as in that post, I am getting the same error.

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

OscarSepulveda_III — Wed, 18 Apr 2018 18:24:30 GMT

Hi James!

I followed the most recent entry Problem with public survey‌ from @James Mackay and yourself and still had the same result. "Unpacking" issues were not resolved.

Any other options?

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

JohnathanHasthorpe — Thu, 19 Apr 2018 01:45:19 GMT

Hi Oscar

We have confirmed that this is a bug and we plan to fix it in 2.8 (mid May release). We will also look to get a beta build out for testing in advance and will share this via the Early adopter community when available.

Thanks

John

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

JamesPrice4 — Fri, 20 Apr 2018 10:41:14 GMT

Hi Johnathon,

Do you have an exact date of the 2.8 release?

As i am releasing something near mid May that time, however having the same problem i would like to delay it until the bug is fixed.

Thanks

James

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

JohnathanHasthorpe — Tue, 24 Apr 2018 03:20:29 GMT

Hi James

We are aiming for the 15th, which is likely - although we can't guarantee this.

Could you let me know what platform you are using and whether you would want to test out the beta build that contains the fix?

Thanks

John

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

Fernando_LuisRodríguez_Valle — Wed, 29 Aug 2018 23:10:57 GMT

we have the same problem

https://arcg.is/1zCPyf

I can not download (unpacking) any survey (Huawey 9 Plite) and my partner can without problems

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

Fernando_LuisRodríguez_Valle — Wed, 29 Aug 2018 23:14:05 GMT

Version 3.0.144

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

JamesTedrick — Thu, 30 Aug 2018 17:52:40 GMT

Hi Fernando,

I am also able to download the form successfully. One thing to check is if a previous download is on the phone - if you have a file browser, look in the ArcGIS/My Surveys/ folder for a directory or file names "7a19cb33f3cb44c1bc2e39574d624102" (the id of the survey). Remove it and attempt to download again.

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

KyleErisman1 — Thu, 22 Oct 2020 12:26:17 GMT

Experiencing the same issue with the unpacking error.

We Used Survey123 Connect to set up the survey and has worked well from web browser to app. Tested on our side and had no issues. We presented this to our client and everything checked out. Our clients were ready to put it in use when this error occurred. They are using the Survey123 app and are using AGOL credentials since this project is meant for organizational purposes only.

I'm awaiting reply on what kind of device is having this issue but I'm curious if there is a clear way to get around this problem. I've tried and suggested possible solutions here and the reported Bug on the matter.

Thanks

JTedrick-esristaff‌

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

JamesTedrick — Thu, 22 Oct 2020 14:19:00 GMT

Hi Kyle,

There can be a few reasons for an unpacking error: 1) A transient issue occurred in the download of the form to the device; 2) the zip library on the device has an error while unzipping the form.

Can you provide details of what devices are being used? Are you able to clear out any files that may be left over in the form (they will be located in <user_home>/ArcGIS/My Surveys/ on Windows/Mac, /sdcard/ArcGIS/My Surveys/ on Android).

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

RicciLucas — Fri, 15 Jan 2021 21:47:51 GMT

Hi James,

We are having unpacking issues as well. I have cleared out the downloaded surveys on my ios device and still no change. We plan to use in on iPhone XR devices, but I have only tested it on iPhone 8. Here is our survey link. https://survey123.arcgis.com/share/c4faa6c86c37474ebdc1d1ca4e49f893?portalUrl=https://maps.vbartlett.org/portal&open=menu

Re: I am having problems with some users getting "unpacking errors" while opening a survey. What causes this?

Anonymous User — Tue, 23 Aug 2022 19:21:03 GMT

Hello,

I am wondering if the bug was fixed? I am getting the unpacking error as well. I am in Enterprise 10.9.1 and using desktop.

Thank you,

Annette