topic Re: Survey123 connection has failed in ArcGIS Survey123 Questions

Survey123 connection has failed

CaitlinSmith2 — Tue, 07 Nov 2017 15:09:51 GMT

Another Survey123 question:

A user has reported that when she attempted to submit the completed survey, she received a message saying "connection has failed" and all of her answers disappeared. No idea why this would happen, other than a bad internet connection. The user is in Paris, so that seems unlikely. Help!

Caitlin

Re: Survey123 connection has failed

JamesTedrick — Tue, 07 Nov 2017 19:02:26 GMT

Hi Caitlin,

Did the person use a web form or the field application? Was the form created with Survey123 Connect or the Survey123 website?

Re: Survey123 connection has failed

CaitlinSmith2 — Tue, 07 Nov 2017 21:18:27 GMT

Hi James,

I created the survey in Survey123 Connect. I believe the user completed the survey on a desktop computer in an office. She says there is no problem with her internet connection.

Re: Survey123 connection has failed

JamesTedrick — Tue, 07 Nov 2017 22:59:36 GMT

Thanks for the information- this lets us know which part of Survey123 generated the error. Did the user attempt to submit the information again? If so, did the error repeat?