topic Re: Unable to create new surveys using web designer in ArcGIS Survey123 Questions

Unable to create new surveys using web designer

JevaughnHenry — Tue, 14 May 2019 15:08:06 GMT

I have been trying to create new surveys using the Survey123 web designer, however, I have been unable to do so. I have an ArcGIS Online organisational account and I was able to create new surveys in the past. I am still able to create new surveys and publish them using Survey123 Connect.

I have tried different browsers and different network connections and still encounter the same problem. Could this be an issue with my account?

This is a screenshot of the error message which I was presented with:

Also seeing this error when I try to delete the survey which failed to be created:

Re: Unable to create new surveys using web designer

JevaughnHenry — Mon, 20 May 2019 15:49:41 GMT

Brandon Armstrong‌

Re: Unable to create new surveys using web designer

BrandonArmstrong — Mon, 20 May 2019 18:11:03 GMT

Hi Jevaughn,

Do you happen to know what User Type has been assigned to your ArcGIS Online username? For a guide, take a look at the following resource...

Understanding User Types: A Survey123 for ArcGIS Guide

As you will see, a 'Creator' user type is needed in order to create/publish surveys using the Survey123 Web Designer.

Please let me know what you find.

Best,

Brandon

Re: Unable to create new surveys using web designer

JevaughnHenry — Tue, 21 May 2019 14:29:00 GMT

Hi Brandon,

My user role for my ArcGIS Online account is Publisher and my user type is Creator. Therefore I am uncertain as to why I am having this issue.

I recently attempted to create a new survey and received a new error code which can be found below:

Thank you for the response

Regards,

Jevaughn

Re: Unable to create new surveys using web designer

JoeTack — Mon, 30 Sep 2019 11:18:37 GMT

Having the exact same issue, was a resolution found? Have Creator/Administrator privileges to AGOL organization. When I get the error message for creating, and refresh the Survey 123, the newly created website is listed, but when I go to open it, the survey page opens but the 3 loading bars never go away to actually open and edit the survey.

I also get the error message when I delete the survey, but it has been deleted when Survey 123 is refreshed.

Re: Unable to create new surveys using web designer

JamesTedrick — Mon, 30 Sep 2019 17:25:21 GMT

Hi Joe,

How often are you seeing the timeout error messages? Do other operations in ArcGIS Online also time out?

Re: Unable to create new surveys using web designer

JoeTack — Tue, 01 Oct 2019 13:25:30 GMT

We are having what I believe are network configuration or bandwidth issues that are affecting all AGOL sites and others as well. MS Edge is working better that Chrome and Internet Explorer.