topic Re: Survey webform loading issue - today's performance in ArcGIS Survey123 Questions

Survey webform loading issue - today's performance

JayH — Fri, 03 Apr 2020 18:16:56 GMT

Hello all,

I have a survey that consists of multiple pages. It worked perfectly until yesterday - no html showing while loading, nice and clean loading. I could see the first page of the survey when loading is done.

Somehow from today, it shows all html codes while loading, and as soon as loading is done, it takes to the very last page. Is anything going on survey123 today?

James Tedrick‌, any advice?

Cheers,

Re: Survey webform loading issue - today's performance

JayH — Fri, 03 Apr 2020 19:01:51 GMT

It looks like the issue comes from using 3.9 when I publish the survey.

I have installed 3.7 and used 3.8 to publish because the basemap did not work properly with 3.7.

Is there any way that I can download 3.8 connector?? It looks like 3.9 produce so many problems for my work....

Re: Survey webform loading issue - today's performance

JamesTedrick — Tue, 07 Apr 2020 18:33:52 GMT

Hi Jay,

There was no 3.8 version of Survey123 Connect; 3.8 was a web-only release. You can specify the 3.8 version by using the ?version=3.8 URL parameter. We have a fix for the page navigation issue planned.

Re: Survey webform loading issue - today's performance

JayH — Tue, 07 Apr 2020 20:44:43 GMT

Hello James, thanks for your response. yes, I not realize that v3.8 was only on the web. by the way where should I add ?version=3.8? This is what I see now. Currently not shared, but will be public once it is done.

https://survey123.arcgis.com/share/itemid?portalUrl=https://xxx.maps.arcgis.com

Cheers,

Re: Survey webform loading issue - today's performance

ZhifangWang — Wed, 08 Apr 2020 17:08:22 GMT

Hi Jay H‌,

The fix mentioned by James is available on our beta website https://survey123beta.arcgis.com , would you mind trying it out to see if it works for you?

Regarding the original showing HTML code issue, would you mind sharing a test survey or the XLSForm which can reproduce the issue with us?

Thanks,

Zhifang

Re: Survey webform loading issue - today's performance

JayH — Wed, 08 Apr 2020 17:23:33 GMT

Hello Zhifang, I can share the form. In my other posting, Ismael mentioned to send email to survey123@esri.com . Is that right?

Re: Survey webform loading issue - today's performance

ZhifangWang — Fri, 10 Apr 2020 15:05:21 GMT

Hi Jay,

Yes, the email is correct for the product team. In this case, you can also send me the file directly to zwang@esri.com.

For the issue that the survey jumps to another page rather than the first page, we have a hotfix planned in the next week for now to address this. Would you mind having a try on the beta website https://survey123beta.arcgis.com to see if it works for your survey?

Thanks again for your feedback.

Best,

Zhifang

Re: Survey webform loading issue - today's performance

JamesTedrick — Mon, 13 Apr 2020 16:47:16 GMT

Hi Jay,

I would substitute the ?portalUrl=https://xxx.maps.arcgis.com with ?version=3.8 (the portalUrl is not needed when connecting to a survey hosted in ArcGIS Online). For more details, refer to https://doc.arcgis.com/en/survey123/reference/integratewithotherapps.htm#ESRI_SECTION1_FB0D6EDC66E64F35B066B6FE8D07475B

Re: Survey webform loading issue - today's performance

ZhifangWang — Wed, 15 Apr 2020 06:07:44 GMT

Hi Jay,

The fix to the issue that "If there are multiple pages and repeat, the web app will open the survey at the page that contains the repeat" is now available on Survey123 website, please have a try to see it works for you.

Thanks again for your feedback.