topic Re: Issue with Field App on Windows Machine in ArcGIS Survey123 Questions

Issue with Field App on Windows Machine

GaryBowles1 — Thu, 10 Jan 2019 15:43:21 GMT

I am trying to run the Survey123 Field App (3.1.158) on a windows 7 machine. When i open S123, nothing happens when i click on a survey on the My Surveys page. I can login to Portal, download surveys, click on the bars in the upper right corner, go into settings, etc. but when i try to open a survey i get nothing.

I have also tried installing and running the Classic Survey123 but get the same results.

Thanks,

--gary

Re: Issue with Field App on Windows Machine

megan_r — Thu, 10 Jan 2019 19:43:08 GMT

Hi Gary,

I just took a quick peak at the System requirements—Survey123 for ArcGIS | ArcGIS documentation and it looks like issues have been reported with using the Field App on some machines using Windows 7. Can you verify that your machine also meets the following hardware requirements?

CPU—2.2 GHz minimum or higher; Hyper-Threading Technology (HTT) or multicore recommended.
Processor—Intel Pentium 4, Intel Core Duo, or Xeon processors; SSE2 minimum.
Graphics card—An independent graphics card with a hardware acceleration driver.
OpenGL—Version 2.1 or later is required.

Best,

Megan

Re: Issue with Field App on Windows Machine

GaryBowles1 — Thu, 10 Jan 2019 20:10:26 GMT

Megan,

System requirements are met. S123 field app has been run before on this machine, but today it is all jammed up. Nothing has changed on the computer other than Windows updates.

Thanks,

--gary

Re: Issue with Field App on Windows Machine

RogerFarmer1 — Thu, 10 Jan 2019 20:12:18 GMT

Hi Gary,

We had blank S123 Field App and Connect windows with Win7 until we got Windows updates.

Regards,

Roger.

Re: Issue with Field App on Windows Machine

GaryBowles1 — Thu, 10 Jan 2019 20:16:21 GMT

Roger,

When i open S123 i get everything showing properly, and everything is accessible except for the surveys on the My Surveys page. When I click on them, nothing happens.

Thanks,

--gary

Re: Issue with Field App on Windows Machine

RogerFarmer1 — Thu, 10 Jan 2019 20:32:03 GMT

Hi Gary,

Hmm, not the best outcome!

I haven't had the best run with Connect; on Win10 I had to skip 3.0.142 entirely and roll back to 3.0.128 temporarily because I would only be presented with published surveys, and none of the new ones I was creating.

Re: Issue with Field App on Windows Machine

JamesTedrick — Thu, 10 Jan 2019 21:02:50 GMT

Hi Gary,

Are you able to create a log file to try to write out your system settings?

Re: Issue with Field App on Windows Machine

GaryBowles1 — Thu, 10 Jan 2019 21:12:44 GMT

James,

Attached is a log file. Let me know if it contains all the info you require.

Thanks,

--gary

Re: Issue with Field App on Windows Machine

JamesTedrick — Thu, 10 Jan 2019 21:31:47 GMT

Hi Gary,

Can you confirm that the C:\<username>\ArcGIS\My Surveys\Databases\a084e65cd9403d813e8ec667ca329a63 files (.sqlite and .ini) are present? There are a number of errors in the log in attempting to read the database.

Re: Issue with Field App on Windows Machine

GaryBowles1 — Thu, 10 Jan 2019 21:39:51 GMT

James,

See attached.

--gary

Re: Issue with Field App on Windows Machine

JamesTedrick — Thu, 10 Jan 2019 22:06:54 GMT

Thanks. As I mentioned, the main errors I saw involved the database; there were another set that appeared to relate to the positioning of text.

This may sound like an odd test, but can you attempt to open a survey via a URL (from the collaborate tab) in the application? That might help determine if this is a form issue or a user interface issue.

Re: Issue with Field App on Windows Machine

Anonymous User — Thu, 10 Jan 2019 22:48:01 GMT

Hi Gary,

Also see the post I replied to here which could be a similar issue on Windows 7: https://community.esri.com/message/823911-re-version-survey-connect-3-dont-work?commentID=823911&et=watches.email.thread…

Phil.