topic Re: Survey 123 Offline Upload Error in ArcGIS Survey123 Questions

Survey 123 Offline Upload Error

CaseyHancock — Fri, 11 May 2018 11:50:17 GMT

After completing surveys on an offline iPad, when I connect to wifi and try to upload I am receiving an upload error: "Send Error - This survey was not able to be sent due to the following error: Do you want to be able to edit this survey?". I have tried clicking yes, then resubmitting, and I have tried clicking no to no avail. Any ideas?

Re: Survey 123 Offline Upload Error

JamesTedrick — Fri, 11 May 2018 15:36:23 GMT

Hi Casey,

Can you sign out and sing in again in the application? There is a known bug in logins expiring while offline.

Re: Survey 123 Offline Upload Error

CaseyHancock — Fri, 11 May 2018 15:43:03 GMT

Hi James: I am having issues both signed in and accessing the survey through a link. Our GIS specialist did some experimenting and it seems like our organizational account may actually be the issue - he was able to upload data collected offline with a survey built through a developers account, whereas all of our surveys generated through our org account are not working.

Re: Survey 123 Offline Upload Error

CaseyHancock — Fri, 11 May 2018 16:14:00 GMT

Hi again,

Just tried deleting and reinstalling Survey123 which seemed to do the trick. However, now I am worried about if this happens in the field and we lose all of our data! Any recommendations?

Re: Survey 123 Offline Upload Error

JamesTedrick — Fri, 11 May 2018 16:23:09 GMT

Hi Casey,

Uninstalling/reinstalling Survey123 shouldn't have had an impact (assuming this way the same version of the software before and after); though it should have forced a new login attempt.

Re: Survey 123 Offline Upload Error

CaseyHancock — Mon, 14 May 2018 18:08:26 GMT

Thanks! The login must have been the issue because offline data collection has been working ever since.