topic Re: S123 PDF Reports with No Checkboxes in ArcGIS Survey123 Questions

S123 PDF Reports with No Checkboxes

CRossNSDA — Tue, 16 Jun 2026 12:01:00 GMT

I have noticed, just today, that all of my S123 reports that use the checked / checkbox option are not rendering at all when the PDF option is chosen. Example, ${EXT_GENCOND | checked:"ACCEPTABLE"}.

This just started happening today and all of my various reports are acting the same way so it is not on the report template side.

When I choose the DOCX option it works fine.

This is not a workaround that I want to deal with as I have many power automate flows that need to have the reports sent out as a PDF.

Re: S123 PDF Reports with No Checkboxes

RobBlash — Tue, 16 Jun 2026 14:53:08 GMT

Confirming I'm seeing the same behavior so this is not an isolated issue. The docx -> pdf is the workaround for now, but not ideal since it involves additional work for my team.

Re: S123 PDF Reports with No Checkboxes

TylerGraham2 — Tue, 16 Jun 2026 17:13:15 GMT

Thanks for sharing that!

If you haven't yet, make sure you or one of your GIS admins report it to esri as a support ticket so they get official notification of the problem.

Re: S123 PDF Reports with No Checkboxes

RobBlash — Tue, 16 Jun 2026 17:15:08 GMT

Already on it, thanks

Re: S123 PDF Reports with No Checkboxes

lklun — Tue, 16 Jun 2026 19:27:15 GMT

Submitted a case to Esri for this as well, we're thinking the PDF report engine isn't recognizing the symbol for the checkmark. If you embed fonts (i.e. use Times New Roman), you just get an empty square returned.

Re: S123 PDF Reports with No Checkboxes

Ruth_JiatengXu — Wed, 17 Jun 2026 08:33:24 GMT

Hi @CRossNSDA @RobBlash @TylerGraham2 @lklun

This issue was caused by a recent security update for the Report feature. After the dependency library was upgraded, its behavior changed, which caused this regression.

We have identified the root cause, fixed the issue, and verified the fix in our dev environment. We will deploy the fix to the production environment later.

I will let you know once the issue has been resolved in production.

Thanks,

Ruth

Re: S123 PDF Reports with No Checkboxes

abureaux — Wed, 17 Jun 2026 16:58:43 GMT

Activley following this as I also have this issue and need a fix ASAP.

Re: S123 PDF Reports with No Checkboxes

BKonicke — Wed, 17 Jun 2026 17:43:04 GMT

Following. I noticed this issue Monday morning and manually generated time sensitive reports. After a couple hours of testing this morning and trying workarounds, I'm hopeful a seamless fix can be deployed by Esri soon.

Re: S123 PDF Reports with No Checkboxes

lklun — Wed, 17 Jun 2026 20:25:34 GMT

Hi Ruth, do you have an ETA for the fix being pushed to production? I'd like to provide an update to my effected customers if able. Thank you!

Re: S123 PDF Reports with No Checkboxes

SaadShahzad — Wed, 17 Jun 2026 21:15:07 GMT

We're also having this issue with a critical process. Would love if this is resolved ASAP!

Re: S123 PDF Reports with No Checkboxes

Ruth_JiatengXu — Thu, 18 Jun 2026 08:14:23 GMT

Hi @lklun ,

We have scheduled the deployment on June 22 at 8:00 PM PST. If no other issues are encountered, this PDF checkbox issue should be fixed after the deployment.

Thanks,

Ruth

Re: S123 PDF Reports with No Checkboxes

RobBlash — Thu, 18 Jun 2026 11:33:15 GMT

Can't this be scheduled sooner? This is a big inconvenience. My company exports 100s of feature reports daily and they all include check boxes.

Re: S123 PDF Reports with No Checkboxes

AmeWunderle — Thu, 18 Jun 2026 18:09:57 GMT

Also following, we're having this issue with critical reports including those for safety incidents.

Re: S123 PDF Reports with No Checkboxes

abureaux — Thu, 18 Jun 2026 20:50:23 GMT

@Ruth_JiatengXu

This is an unacceptable timeline... This feature not working is akin to the entire service being down. This needs to be fixed ASAP...

As has already been mentioned, we use this feature in our feature reports. With hundreds of reports per day across numerous feature reports, it isn't reasonable to regenerate reports or fix all affected feature reports. In addition to needing this patched sooner, can we please also get a response on why this slow of a timeline was chosen? 1-week is a very long time.

Re: S123 PDF Reports with No Checkboxes

pangue — Fri, 19 Jun 2026 15:02:40 GMT

Hi Ruth,

Please note that this behavior is not limited to the "checked" and "selected" expression methods. The Portable Document Format (.pdf) is not rendering characters (checked and uncheck box) even when manually entered in the template as text and could affect more characters than those referenced here. Please confirm that the fix includes these cases as well.

I am in a similar boat as the others, we use these reports for time urgent information. A 6-day report outage has critical impacts.

Re: S123 PDF Reports with No Checkboxes

Ruth_JiatengXu — Fri, 19 Jun 2026 15:04:56 GMT

Hi @RobBlash @abureaux ,

We sincerely apologize for the inconvenience. It took us some time to investigate the issue and configure the environment, and this is the earliest deployment time we can arrange.

We will add automated tests for DOCX-to-PDF generation to help prevent similar issues from happening again.

Currently, the workaround is to generate the report in DOCX format instead of PDF.

Thanks,

Ruth

Re: S123 PDF Reports with No Checkboxes

RobBlash — Fri, 19 Jun 2026 16:20:57 GMT

Re-test it with fonts embedded (File>Options>Save, scroll to the bottom and check the embed font option and uncheck the other 2 related options (see my screen shot). I've gotten into this habit because the report previews do not render correctly without this option checked.

@Ruth_JiatengXu can you confirm Esri has tested this fix with and without embedded fonts in the report template?

Re: S123 PDF Reports with No Checkboxes

CRossNSDA — Sat, 20 Jun 2026 10:33:23 GMT

Our PDF reports were mostly generated via Power Automate flows so after hearing about this, I went in and changed our flows to generate a DOCX and then used a Convert to PDF flow connector and it will be my solution until the fix happens. I know this will not work for likely many folks but it was a fairly quick and easy interim solution for us.

Re: S123 PDF Reports with No Checkboxes

abureaux — Mon, 22 Jun 2026 16:55:36 GMT

They actually fixed that a while back! You no longer need to embed "common" fonts (like Aerial, and no special characters from the Character Map) for most things. Embedding fonts massively increases file size, so I've personally moved away from it where I could to cut down on storage costs.

Re: S123 PDF Reports with No Checkboxes

EdenPettigrew — Mon, 22 Jun 2026 22:12:12 GMT

Following this too, my docx download isn't working either but that may be unrelated.