topic Re: Survey123 Connect update creating issues with web form in ArcGIS Survey123 Questions

Survey123 Connect update creating issues with web form

ChandraLala — Fri, 27 Mar 2026 22:49:23 GMT

Hi everyone, I was able to view my survey on the web perfectly fine before the recent update. After the update to Survey123 Connect (I am now using version 3.25.27), I receive an error message saying "This survey cannot be opened in the web app. Please contact the survey owner to republish the survey with 'Create web form' enabled. Error: Missing .webform file." I can see in the survey files that a webform has definitely been created. I have tried republishing my survey and completely deleting it and publishing it as a new survey, and neither have fixed the problem.

I have experimented by removing certain parts of my XLSFormat table to see if this fixes things. Removing certain questions and sections does fix the problem and allows for my survey to be viewed on the web, however this is not ideal because I need all sections and questions to be included. Please let me know if anyone else has experienced this and any possible workarounds.

EDIT: I previously thought this was an issue having to do with the update, though I was able to access an older version of Survey123 Connect and still experienced the same issues..

Re: 3.25.27 Survey123 Connect update creating issues with web form

ZacharySutherby — Fri, 27 Mar 2026 21:21:30 GMT

Hello @ChandraLala,

In Connect please select the Files button and open the file in your content folder called <yourSurveyName>.webform

If the contents of your webform file is a JSON error message that says "Error: Entity expansion limit exceeded: #### > 1000", this is a known issue with the 3.25 release and is logged as BUG-000183859.

If this is also what you see on your end please feel free to reach out to Esri Technical Support so you can be attached to the defect and track progress.

Re: 3.25.27 Survey123 Connect update creating issues with web form

TCKauhi — Fri, 27 Mar 2026 22:32:47 GMT

As of today, I have this issue too and I am using Survey123 Connect v 3.24.31. It appears to be on one survey specifically, but I am concerned this is a larger issue. Is there a workaround, like going back to a previous version of Survey123 Connect?

Re: 3.25.27 Survey123 Connect update creating issues with web form

ChandraLala — Fri, 27 Mar 2026 22:14:36 GMT

Thank you Zach, that is what I am seeing in my webform file. I don't have permissions to contact technical support... hopefully this can get resolved soon!

Re: 3.25.27 Survey123 Connect update creating issues with web form

ChandraLala — Fri, 27 Mar 2026 22:15:04 GMT

I have a personal laptop with the same version as you installed. When I try to publish my survey using the older version, I get the same error as well.

Re: Survey123 Connect update creating issues with web form

TCKauhi — Sat, 28 Mar 2026 00:45:03 GMT

Thank you @ChandraLala and that is interesting and good info. We are unable to remove any fields so we will have to wait for the bug to be fixed.

##EDIT## meant to say we cannot remove any rows (questions). We did try removing fields (columns) as indicated in the bug (removing language fields) but that did not work for us.

Re: 3.25.27 Survey123 Connect update creating issues with web form

ChandraLala — Fri, 27 Mar 2026 22:46:33 GMT

The only temporary workaround I found is deleting some notes and questions from my survey.

On my personal laptop with the older version, I went into my XLSFormat table and deleted some frivolous rows (about 10). Once I deleted these rows, I was able to republish my survey and view it on the web correctly.

It seems like the issue has to do with the length of the survey. If the survey has too many items and questions, it doesn't display correctly on the web.

I haven't tested this on my work computer with the newest version yet, though I imagine the results would be the same.

Re: Survey123 Connect update creating issues with web form

MarlenaIsley3 — Sun, 29 Mar 2026 16:00:52 GMT

If you revert to the previous version of Survey123 v3.21.62 Connect, the web form issue goes away. However, now its not reading the pull data correctly.

Re: 3.25.27 Survey123 Connect update creating issues with web form

TCKauhi — Sun, 29 Mar 2026 23:28:33 GMT

Hi @ZacharySutherby and @ChandraLala, as you suggested, I did play around with my survey having issues and it appears that if I get the rows down to 100 or less (and republish) the survey does open in a web browser. However, removing rows to get it down to 100 or less rows is not feasible for this survey (so we still a workaround or permanent solution), but I thought that was good information to pass along. I have not tested this with other surveys yet or connect versions. Thanks!

Re: Survey123 Connect update creating issues with web form

jeffhyderBRVA — Mon, 30 Mar 2026 11:07:08 GMT

This happened to me on Friday as well. How do you go back to the old version? I just rolled out a permitting system and now it is already down and all my peers are snickering. ESRI if you're listening, this needs to be addressed very quickly.

Re: Survey123 Connect update creating issues with web form

SIGISCIAMSA — Mon, 30 Mar 2026 13:38:11 GMT

Buenos días, nosotros también tenemos ese problema el formulario de la en cuenta lo tenias en la versión 3.24 y funcionaba sin problema en todos los ambiente y ahora con la nueva actualización a la 3.25 en survey123web me esta saliendo este error al iniciar o el editar un registro

TypeError: Cannot read properties of null (reading 'parentElement')

y vuelvo y publico con la versión 3.24 y el error me deja de salir y ya puedo trabajar sin problema.

Re: Survey123 Connect update creating issues with web form

SMH-Rio — Mon, 30 Mar 2026 15:19:02 GMT

I love ESRI, I've worked with their applications for over 10 years. But sometimes it seems like they hate their users. An update that was supposed to fix bugs creates other bugs as simple as problems with CSV and pulldata + the fact that the Microsoft Store's automatic update (recommended by ESRI itself) updates to a problematic version + not having a repository for older versions = hundreds of forms with problems and a lot of workarounds being done to try to minimize the problems. It's hard to understand something like that.

Re: Survey123 Connect update creating issues with web form

jeffhyderBRVA — Mon, 30 Mar 2026 16:33:01 GMT

I have tried several older versions in Survey123 Connect, 3.24.31 and a beta 3.23.28 with the same result. I went back to 3.19.116, which is just what I had on this computer and my application opens back up on the browser but I cannot add any fields to the survey. When I attempt to add any new fields Survey123 Connect states they can be published but just spins for eternity and will not actually publish. Forgot to mention in the 3.19.116 version I have lost all have my dynamic form formatting and back to a single line survey.

Re: Survey123 Connect update creating issues with web form

GabrielaReyes — Mon, 30 Mar 2026 20:06:19 GMT

We are experiencing the same issue at our org with various errors coming up since the 3.25 update. Some of the surveys are more complex and we have been able to temporarily fix those using external choice lists and reducing the number of pulldata() calculations. We had the same error for a simpler survey with a lot of language translations (going to reduce the number of languages to see if this resolves the issue). We are running into another error, where the pulldata() function in a survey is no longer working in edit mode, embedded in an experience builder app. This was functioning previously.

Error 1: This survey cannot be opened in the web app. Please contact the survey owner to republish the survey with 'Create web form' enabled. Error: Missing .webform file.

Error 2: The webform needs to be upgraded, but an error occurred while upgrading. -1: Error: Entity expansion limit exceeded: 1004 > 1000

Re: Survey123 Connect update creating issues with web form

MarlenaIsley3 — Mon, 30 Mar 2026 23:44:02 GMT

Survey123Connect_x64_3_21_62 https://drive.google.com/file/d/1mYfXyCLruzLI-cG_mgJcQFW_yULc5f7f/view?usp=sharing

Re: Survey123 Connect update creating issues with web form

JodyZhengLiu — Tue, 31 Mar 2026 06:53:58 GMT

Hi @ChandraLala , we have deployed a hotfix for this issue. Could you please test it again on your end and let us know if it’s resolved?

Re: Survey123 Connect update creating issues with web form

JodyZhengLiu — Tue, 31 Mar 2026 06:56:09 GMT

Hi @jeffhyderBRVA , we have deployed a hotfix for this issue. Could you please test it again on your end and let us know if it’s resolved?

Re: Survey123 Connect update creating issues with web form

JodyZhengLiu — Tue, 31 Mar 2026 06:58:52 GMT

Hi @SIGISCIAMSA , we deployed a hotfix tonight that may address this. It is difficult to confirm from the screenshot if your specific case matches the fix, so could you please try again to see if the issue is resolved?

Re: Survey123 Connect update creating issues with web form

JodyZhengLiu — Tue, 31 Mar 2026 07:01:14 GMT

Hi @SMH-Rio ,thank you for being a long-time user and for your honest feedback. We deployed a hotfix tonight that may address this. Could you please try again to see if the issue is resolved?

Re: Survey123 Connect update creating issues with web form

JodyZhengLiu — Tue, 31 Mar 2026 07:02:40 GMT

Hi @GabrielaReyes , we have deployed a hotfix for this issue. Could you please test it again on your end and let us know if it’s resolved?