topic Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025? in ArcGIS Survey123 Questions

Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

Lisa_G — Mon, 20 Oct 2025 17:48:14 GMT

Hi, we are aware of the AWS outage that is happening today, Oct 20, 2025. We have been refreshing our apps and slowly but surely, things seem to be coming back to normal. But, when attempting to print a Survey123 report from the Survey123 website, we get error of HTTP: 503: UNKNOWN_ERROR

Is this reporting slowdown, or not being able to print at all in Survey123, related to the AWS outage? I understand there is a BUG-000178143 - Intermittent slow performance when generating Feature Reports from Survey123.arcgis.com

Is anyone else experiencing a not working reporting service today, Oct 20, 2025?

Anyone have any updates? Thank you

Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

HBottelberghe_eci — Mon, 20 Oct 2025 17:58:42 GMT

I am also experiencing this error in Survey123 Data tab, when trying to print a report I get the HTTP:503 Unknown error. I also have been getting this error when trying to access the quick reference from Manage Templates.

Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

MT_JenAmes — Mon, 20 Oct 2025 18:21:12 GMT

I have been completely unable to work in Story Maps all day, which I'm assuming can be attributed to the AWS outage. AGOL in general has been very slow to load today, and has been loading things weird when it does load them.

Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

abureaux — Mon, 20 Oct 2025 18:28:37 GMT

Yep. Intermittent issues all day (started Friday)

Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

ChrisAuger — Mon, 20 Oct 2025 18:36:39 GMT

Yes. Been unable to generate any reports in Survey123 (Word or PDF) or create report templates. All return 503: UNKNOWN_ERROR

Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

JimmieKuehnel — Mon, 20 Oct 2025 19:09:22 GMT

We cannot export any reports this afternoon.

This morning, I updated a template and exported out the report. The report came out using the old template. I downloaded the template, and it was certainly the updated copy. Crazy day.

Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

ElizetGomez — Mon, 20 Oct 2025 19:16:12 GMT

Yes! I've been having the same problem as well. Every time anyone or myself try to generate a report we're meet with the same error: HTTP 503: UNKNOWN_ERROR. Hopefully, the issue is fixed soon.

Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

erouivdot — Mon, 20 Oct 2025 20:26:02 GMT

We're seeing this at my organization as well. Multiple apps and surveys are having issues.

Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

ISP_graynic — Tue, 21 Oct 2025 13:43:07 GMT

We have had issues over the past week again with intermittent report generation failing using Power Automate. We had another one fail this morning.

Re: Is Survey123 reporting service experiencing a slowdown and/or no printing at all, today Oct 20, 2025?

ISP_graynic — Mon, 09 Mar 2026 15:26:33 GMT

We are experiencing this again since the recent AGOL update. Anyone else?