"Missing .webform file" and "Survey is not accessible or does not exist."

jordanmherman — Mon, 14 Apr 2025 23:47:58 GMT

I'm encountering a persistent error when trying to access my published survey in a web browser (screenshots attached). After making some edits to my XLS form via Survey 123 Connect, I noticed that my data records were no longer associated with the webform and saw the errors below. Notably, I edited the form to link to an external .csv file, and I think this might have been when the webform stopped working.

When accessing via the Survey123 site, I get:

"The survey is not accessible or does not exist. Please ensure the signed-in user can access this survey and that the survey link is correct."

When accessing from ArcGIS Online (Content > click Form > Open in Survey123 > Open in browser), I get:

"This survey cannot be accessed in the web app. Please contact the survey owner to republish the survey with 'Create web form' enabled. Error: Missing .webform file."

Steps I’ve already tried:

Verified that “Create web form” was enabled during publishing from Survey123 Connect.
Confirmed that the .webform file is present locally in the Connect survey folder.
Tried re-publishing the form with various minor edits (including saving under a new name with no spaces).
Ran the analyzer with no breaking errors.
Ensured all required external CSVs (like nest_territory_lookup.csv) are present in the media folder.
Tried duplicating and republishing the form.
Confirmed sharing settings (public).

Any ideas what else could be causing the .webform to fail or how to re-enable access? Is it even possible to re-link the webform with the Survey 123 Connect form and the data records we have already entered?

Thanks in advance!
– Jordan

Re: "Missing .webform file" and "Survey is not accessible or does not exist."

SaadShahzad — Thu, 07 Aug 2025 23:42:22 GMT

Running into this same issue with a lot of our webforms. They work on PC but won't work on a mobile device browser. Any updates on what your issue was?

Re: "Missing .webform file" and "Survey is not accessible or does not exist."

jordanmherman — Mon, 13 Oct 2025 18:14:19 GMT

I wasn't able to figure out what was breaking the web form, but it seems there was some incompatibility between what the webform can do (less) and what the app can do (more). I uploaded an older version of the XLS Form and it started working again. My recommendation is to make sure you have copies of older forms in case you run into this same issue when making tweaks.

topic Re: "Missing .webform file" and "Survey is not accessible or does not exist." in ArcGIS Survey123 Questions

"Missing .webform file" and "Survey is not accessible or does not exist."

Re: "Missing .webform file" and "Survey is not accessible or does not exist."

Re: "Missing .webform file" and "Survey is not accessible or does not exist."