topic Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0) in ArcGIS Survey123 Questions

Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

CameronRex1 — Thu, 25 Sep 2025 01:05:54 GMT

Hi all,

I'm experiencing a consistent crash when attempting to take photos in Survey123 version 3.24.21 on an iPhone 17 Pro Max. I’ve done extensive testing across multiple devices and OS versions, and the issue appears to be specific to this hardware.

Issue Summary

When I try to capture a photo using the camera inside Survey123, the app crashes immediately.
This happens before the camera fully loads.
The crash is repeatable across multiple surveys.

Working Test Devices

Device iOS Version Survey123 Version(s) Result

iPhone 16 Pro Max	26.0 (Beta)	3.24.21	✅Works
iPad Mini (A17 Pro, MYHC3LL/A)	18.6 (22G86)	3.23.36 / 3.24.21	✅Works
iPad Mini (same)	18.7 (22H20)	3.24.21	✅Works
iPad Mini (same)	iPadOS 26.0 (23A341)	3.24.21	✅Works

Failing Device

Device iOS Version Survey123 Version Result

iPhone 17 Pro Max (MFXQ4LL/A)

26.0 (23A345)

3.24.21

❌Crashes on camera launch

Other Notes

Attaching a photo from the library works fine — only in-app camera capture causes the crash.
Happens even in very simple surveys (e.g., one image question, no repeats or logic) and complex ones.
Appears to be hardware-specific (iPhone 17 Pro Max) rather than OS-specific.

Questions

Has this issue been reported by other iPhone 17 Pro Max users?
Is Esri aware of compatibility problems with iOS 26.0 or the new camera hardware?

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

SqLAT4 — Tue, 30 Sep 2025 21:31:48 GMT

We just had a user call in with the same issue. IPhone 17 Pro Max, IOS 26. Survey123 closes when the user attempts to take a photo.

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

BC-CDE — Wed, 01 Oct 2025 19:09:29 GMT

Same issue today (01Oct2025) with IPhone 17 Pro Max, IOS 26.

Survey opens, allows info to be submitted, user attempts to open photo action, and survey crashes. Reopen survey, allows to open where user left off, crashes again if photo is attempted.

App settings for Survey123 are verified to allow access to location, camera and cellular data.

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

CameronRex1 — Wed, 01 Oct 2025 19:15:15 GMT

I have opened a support case on this issue. They are currently investigating.

The support case # is: 04008663

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

JohnathanHasthorpe — Sun, 05 Oct 2025 23:52:22 GMT

We have found that upgrading the iPhone OS to 26.0.1 resolves the crash issue on the iPhone 17 Pro in Survey123.

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

CameronRex1 — Mon, 06 Oct 2025 00:04:33 GMT

Upon seeing your post, I just tested on my iPhone 17 Pro Max (which was upgraded to iOS 26.0.1), and I am still experiencing the same issue. I have even completely shutdown and restarted the phone. All apps closed (including Survey123). Survey123 still crashes upon trying to take a photo from the app.

Also you state iPhone 17 Pro (not Pro Max). All of the reports I have seen have been specifically the Pro Max, so not sure.

Our current work around is to take a photo using the photo app and then attach it to the survey.

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

BC-CDE — Mon, 06 Oct 2025 21:18:45 GMT

I verified on our device iOS 26.0.1 on iPhone 17 ProMax that the app will still crash.

Jonathan, you mention an iPhone 17 Pro...myself and Cameron are referencing an iPhone 17ProMax.

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

JohnathanHasthorpe — Mon, 06 Oct 2025 23:51:23 GMT

Thanks for sharing the update. The update iOS update resolved the issue on the iPhone 17 Pro, but not the iPhone 17 Pro Max. We are looking into this issue and will update this thread when we know more.

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

BC-CDE — Thu, 16 Oct 2025 20:04:19 GMT

Johnathan, I was just checking in to see if there was a resolution to the above issue.

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

CameronRex1 — Thu, 16 Oct 2025 20:27:28 GMT

There is an open bug report on this. BUG-000180032.

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

JohnathanHasthorpe — Mon, 20 Oct 2025 22:00:25 GMT

Hi Everyone

We have found that upgrading to iOS 26.1 Beta 3 resolves the issue for the iPhone 17 Pro Max (the crash no longer occurs when taking a photo). This means that the fix will be dependent on the release of iOS 26.1.

In the mean time see: https://beta.apple.com/ if you are willing/able to test the iOS beta.

Thanks

John

Re: Survey123 3.24.21 Crashes When Taking Photo on iPhone 17 Pro Max (iOS 26.0)

JohnathanHasthorpe — Mon, 27 Oct 2025 00:59:33 GMT

Hi Everyone,

We are planning to release a hotfix that should address the camera crash issue for iPhone 17 Pro users. We have shared the test build on the Early Adopter Community: Link here . The build number is 3.25.11.

Please test it out and let us know if this works for you.

Thank you.