topic Re: Reporting Service Down Today - Support is Aware in ArcGIS Survey123 Questions

Reporting Service Down Today - Support is Aware

abureaux — Tue, 20 May 2025 14:58:08 GMT

As per the title, the reporting service isn't working right now (at least for me and a few others). Support is aware of the issue. Hope for a fix ASAP.

Re: Reporting Service Down Today - Support is Aware

AlfredBaldenweck — Tue, 20 May 2025 15:06:01 GMT

Oh lol. That explains why nothing is working for me today lol.

Re: Reporting Service Down Today - Support is Aware

abureaux — Tue, 20 May 2025 15:21:47 GMT

EDIT: Here is a case # you can attach to: 03909802

And some more details:

Looks like the report generator is returning a 502 error.
Automation services (like Power Automate) are returning no errors, and stay stuck in an "esriJobSubmitted" state.
The service is only partially down. Some reports appear to be squeezing through, but only after a very long delay. The service as a whole is not working properly.

Re: Reporting Service Down Today - Support is Aware

abureaux — Tue, 20 May 2025 16:54:47 GMT

It app that Esri has resolved this issue.

Re: Reporting Service Down Today - Support is Aware

AlfredBaldenweck — Tue, 20 May 2025 17:05:31 GMT

There may be another issue going on; I just submitted a survey Esri sent me and it submitted but the webhook failed.

Re: Reporting Service Down Today - Support is Aware

abureaux — Tue, 20 May 2025 17:10:19 GMT

Sounds like a different issue than this.

But the web hook straight-up failed? What was the error message? Also, AGO or Enterprise? And if Enterprise, was it the new Arcgis Connector, or the older Custom Connector that failed? (may be worth creating a new thread so we can investigate there)

Re: Reporting Service Down Today - Support is Aware

AlfredBaldenweck — Tue, 20 May 2025 18:03:06 GMT

That was the error I got at the top. Idk anything more about it; it was a customer survey they sent me.

Re: Reporting Service Down Today - Support is Aware

abureaux — Tue, 20 May 2025 21:06:06 GMT

As has been characteristic of this year, I quickly got overloaded with work today. But if you are still having issues with the web hook, I may be able to help tomorrow. But if you are already talking with support, they can likely get it sorted out.

Either way, good luck! Connection issues are super annoying...