topic Re: Survey123: Error in Collaborate Tab in ArcGIS Survey123 Questions

Survey123: Error in Collaborate Tab

KaraCaricato-Michalke — Thu, 20 Jul 2017 14:42:34 GMT

I created a public survey in Survey123 using a hosted feature service. Everything has been shared publicly and server credentials are stored in the feature service to make it accessible to the public. I am trying to find the url links to share it with the public, but in the website to manage my survey, under the Collaborate > Submit tab, I get this error:

Failed to save. {"code":400,"message":"Item does not exist in this folder.","messageCode":"CONT_0005","details":[]}

I've also attached a copy of what the error looks like in the survey manager. Any help would be greatly appreciated - I tried to search for this error message, but wasn't able to find anything.

Re: Survey123: Error in Collaborate Tab

JamesTedrick — Thu, 20 Jul 2017 18:22:17 GMT

Hi Kara,

This is an issue with the website that should be resolved in the next release of the website, which should happen later today.

Re: Survey123: Error in Collaborate Tab

KaraCaricato-Michalke — Fri, 21 Jul 2017 12:56:47 GMT

James,

Thanks, I checked this morning and all is working! I appreciate your help.

Kara

Re: Survey123: Error in Collaborate Tab

KaraCaricato-Michalke — Fri, 21 Jul 2017 13:41:30 GMT

James,

Accessing the collaborate features worked well and I was able to get the url for sharing the public survey; however, I want users to be able to download and edit pre-existing stopping points on their routes and when I choose the inbox option, I am prompted to login. I am not sure if enabling the public to see the results of the survey under the Analyze tab would do the trick, but I have tried to test that and I am returned this error:

Is there something else I need to do in order to make the existing points accessible to the public?

Thanks,

Kara

Re: Survey123: Error in Collaborate Tab

JamesTedrick — Fri, 21 Jul 2017 16:37:56 GMT

Hi Kara,

It sounds like some of the sharing settings might have gotten unsynchronized, perhaps due to the earlier issue. Can you check the sharing settings of your feature service and the form via the 'My Content' or 'Item Details' page in ArcGIS Online?

Re: Survey123: Error in Collaborate Tab

GuyNizry — Wed, 23 May 2018 08:19:58 GMT

Hi James

I'm experiencing the same problem with sharing viewer groups.

I already checked all the related items sharing level in the content.

Any suggestions?

Thanks

Guy

Re: Survey123: Error in Collaborate Tab

JamesTedrick — Wed, 23 May 2018 16:22:15 GMT

Hi Guy,

It appears that a previous stakeholder view has become detached from the survey. To resolve, you will need to log to view the 'My Content' page on www.arcgis.com, go to the survey's folder, and delete the _stakeholder Feature Layer (View) already present.

Re: Survey123: Error in Collaborate Tab

GuyNizry — Thu, 24 May 2018 06:01:23 GMT

Thank you James for the quick respond.

I deleted the stakeholder view from survey's folder, but still can't share.

Same error message when trying to save.

Re: Survey123: Error in Collaborate Tab

ZhifangWang — Mon, 28 May 2018 03:29:35 GMT

Hi Guy Nizry‌

The error message you saw in the red pop-up is throwing by ArcGIS Online when Survey123 tries to create a feature service view ("_stakeholder") for stakeholders. The message means there's already one feature service view with the same name in your org.

If you cannot find it in your survey folder, it may be moved to other folders accidentally. Please try to search the service view name "survey123_{copied the id from the error message pop-up}_stakeholder" in the upper-right corner search box in the content page of ArcGIS Online. Once you find it, you can just delete it and try to share the survey in the Viewer tab of Collaborate page again.

Please let us know if you still have issue on this, it may need further searching in the service directory of your organization directly by the administrator.

Re: Survey123: Error in Collaborate Tab

GuyNizry — Tue, 29 May 2018 06:32:17 GMT

Hi Zhifang

I did delete the stakeholder view, but it didn't help.

Can't share the viewer.

Still having the issue.

Thanks,

Guy

Re: Survey123: Error in Collaborate Tab

JamesTedrick — Tue, 29 May 2018 22:58:02 GMT

Hi Guy,

This probably needs to be troubleshooted via Esri support. Can I ask that you file a support ticket with them?

Re: Survey123: Error in Collaborate Tab

GuyNizry — Wed, 30 May 2018 06:39:36 GMT

Hi James

I'll do that.

Thank you very much for your kind help.

Guy

Re: Survey123: Error in Collaborate Tab

JoshuaHellman — Tue, 14 Aug 2018 18:57:33 GMT

I am having a different error come up when I try to update the Viewer group settings on the Collaborate page, and when I click Save I get the error below and it won't save my Viewer settings.

I am getting this error:

I have deleted the _stakeholder view in my online folder and come back in and tried to update the groups I share it with but it keeps giving me this error. I am using a published feature service that is on our own GIS server. I am able to go under the Data tab and view the results since I am the creator of the survey, but those who fill out the survey reports are not able to see their results in the survey123 online to generate a report because I can't share the survey with them. It's interesting though because under the Submitter tab, I do have it saved for this group.

Any ideas what could be causing this issue or how I can Save my Viewer group settings?

Thanks!

Josh

Re: Survey123: Error in Collaborate Tab

JamesTedrick — Tue, 14 Aug 2018 20:28:17 GMT

Hi Josh,

You mentioned that this is a published feature server on your own GIS Server - is this using ArcGIS Online as well or is this an ArcGIS Enterprise setup?

Re: Survey123: Error in Collaborate Tab

JoshuaHellman — Tue, 14 Aug 2018 20:40:11 GMT

It's running through a published feature layer, referencing the service, on ArcGIS Online. The feature layer is also shared to the correct groups.