topic Re: Internal server-side error - Reports in ArcGIS Survey123 Questions

Internal server-side error - Reports

LucianoSantoni5 — Tue, 10 Oct 2023 15:12:04 GMT

Good morning, I would like to know if anyone is experiencing the same problem. Suddenly our Survey123 reports stopped generating with the following error: Internal server-side error.

There is a similar post from 2020, it seems to have been fixed with a patch. (https://community.esri.com/t5/arcgis-survey123-questions/internal-server-side-error/m-p/791415)

Is anyone having the same problem?

Re: Internal server-side error - Reports

abureaux — Tue, 10 Oct 2023 15:16:43 GMT

I am not experiencing this error at this time (Enterprise, using Power Automate).

I forget what the error is when this happens, but as a potential fix, are you using one of the new Power Automate connectors? If so, those time out after 2 weeks and need to be refreshed. Just go to Connections > find your connector > click the ellipses (...) > click "Switch account" > reenter credentials

Re: Internal server-side error - Reports

Lrob23 — Wed, 01 Nov 2023 18:47:31 GMT

I am experiencing this too when trying to preview sample reports.

Re: Internal server-side error - Reports

Wolpertingerjack — Thu, 02 Nov 2023 20:58:15 GMT

I am having the same issue. I am relatively new to Survey123 reports, but I think I followed Ismael Chivite's webinar walkthru for creating reports and attaching to emails, (as far as I can tell,) to a tee, and when I run a test, I get the "A value must be provided for source path." error in the Upload file from URL step, which Ismael says in a thread, is an indication there must be an error in the Create Report step. Opening up the Output>Body I see Message: Internal server side error

Re: Internal server-side error - Reports

abureaux — Fri, 03 Nov 2023 18:04:13 GMT

Are you able to generate a report from the S123 website successfully?

After you confirm that, what automation process are you using to generate a report?

I am using Power Automate, and I am receiving no errors/issues with report generation.

Re: Internal server-side error - Reports

Geotechnickal — Tue, 10 Sep 2024 15:11:57 GMT

Having the same server-side error on all of my Surveys, regardless of whether a repeat is present or not. Please advise!

Re: Internal server-side error - Reports

nnolasco — Tue, 10 Sep 2024 19:00:07 GMT

Same here in the City of Virginia Beach. This is occuring on Surveys hosted on Enterprise I do not get the issue on those in AGOL.

Re: Internal server-side error - Reports

abureaux — Tue, 10 Sep 2024 19:14:43 GMT

I'm on Enterprise and still generating reports. They may have released a patch that hasn't reached me yet though.

However, Enterprise and AGO should be using the same report generation service. Have you checked your Connection yet? Is it timed out? Can you generate reports via the S123 website?

Re: Internal server-side error - Reports

RobertAnderson3 — Tue, 10 Sep 2024 19:25:48 GMT

I just tried as well with ArcGIS Online and am not facing any issues.

I am wondering if there are some stability issues with their Survey123 services right now or an attempted update of some kind, surveys I was having issues viewing the Data page form view before, are just not loading the Data page at all today... so that's fun.

Re: Internal server-side error - Reports

abureaux — Tue, 10 Sep 2024 19:28:31 GMT

I always seem to be at the tail end of updates, so if that's the case, I will likely see issues by late tonight/early tomorrow.

Fingers crossed it's just a temporary thing then.

Re: Internal server-side error - Reports

Sghimire — Tue, 10 Sep 2024 20:04:19 GMT

I am also having the same issue on Enterprise. It was working fine until Yesterday. Please Help!

Re: Internal server-side error - Reports

abureaux — Tue, 10 Sep 2024 20:27:40 GMT

I'd recommend opening a support ticket with Esri. If this is related to a server updates, there isn't much we can do here, unfortunately.

Re: Internal server-side error - Reports

nnolasco — Wed, 11 Sep 2024 11:19:30 GMT

It happens from the Survey123 Website as well. I do have an open ticket with them and did a screen share with an Analyst yesterday. Nothing looked off on our system, and given the issue is affecting other Orgs as well is an indicator it is on the ESRI side of things. I am only getting this from surveys within Enterprise/Portal.

Re: Internal server-side error - Reports

tbearb — Wed, 11 Sep 2024 13:31:49 GMT

I just created a ticket with Esri support as well. We're currently experiencing the same issue when attempting to generate a report. Hopefully we get an answer soon.

Re: Internal server-side error - Reports

RobertAnderson3 — Wed, 11 Sep 2024 13:41:49 GMT

@tbearb @nnolasco @Sghimire @Geotechnickal Out of curiosity, which region are you guys in? North America, Europe, etc?

Re: Internal server-side error - Reports

abureaux — Wed, 11 Sep 2024 14:43:46 GMT

Still working fine on my end (I would expect an update to hit me by now).

Since the issue happens directly from the S123 website, we can assume it's an Enterprise or Esri issue and nothing to do with your flow's configuration.

Can you access the Data page in Portal?
Can you generate reports through the Beta S123 Website (and if not, do you get a different error)?
Have you tried restarting Portal yet?
This happened a few weeks ago now, but a Node update on Esri's end changed how Headers were parsed from IIS. Maybe it was slow to roll out in different regions. Have you checked IIS settings? A little convoluted, but open IIS > Server > Default Website > HTTPS Response Headers (double click) > Strict-Transport-Security (double click) > inspect the entry and ensure no extra characters (e.g., spaces at the end of the string) are present.

Re: Internal server-side error - Reports

Strategic — Wed, 11 Sep 2024 15:31:25 GMT

We are in North America (Canada West) and experiencing the same issue. There are no entries in the Log so I suspect there is an issue on ESRI's side

Could not find any extra error information using Developer Tools

"jobStatusInfo": { "detailedStatus": "prepareFailed", "startTime": 1726068524477, "progress": 0 }, "submitted": 1726068463728, "completed": 1726068524498, ... "messages": [ "Internal server-side error. " ]

Re: Internal server-side error - Reports

tbearb — Wed, 11 Sep 2024 15:53:59 GMT

Located in North America (Alabama).

Re: Internal server-side error - Reports

tbearb — Wed, 11 Sep 2024 15:56:11 GMT

We are receiving that exact error regarding the "jobStatusInfo" - "detailedStatus".

Re: Internal server-side error - Reports

Geotechnickal — Wed, 11 Sep 2024 18:10:39 GMT

Located in North America (North Carolina).