topic Re: iphone picture format in ArcGIS Survey123 Questions

iphone picture format

MatthewMcBurney — Wed, 21 Feb 2018 19:44:38 GMT

I have a survey that I was using on my iPhone 6+. I was able to add pictures to my survey if I took the pictures while using the Survey. However, if I wanted to add a picture to the survey from my photo library (i.e. I had already taken the picture) I would get an error and the survey would not upload.

Is there a limitation on the picture format and\or size that would prevent Survey 123 from accepting iphone 6+ Live Photos?

Re: iphone picture format

JamesTedrick — Wed, 21 Feb 2018 21:20:11 GMT

Hi Matthew,

I'm able to submit Live Photos from my test phone. This shouldn't be affecting your phone, but Survey123 doesn't support HEIC images that were introduced for iPhone 7/7+ and later with iOS 11.

Re: iphone picture format

MatthewMcBurney — Thu, 22 Feb 2018 12:51:13 GMT

I’m sorry. I had my phone version wrong – it is a iPhone 7+ and it is the HEIC format.

Is there any plans to adopt this version into supported formats?

Matthew McBurney

204.259.4046

Re: iphone picture format

JamesTedrick — Thu, 22 Feb 2018 16:57:59 GMT

We do plan on supporting HEIC in the future. In the interim, you can set your phone to save JPEGs by going to 'Settings > Camera > Formats' and selecting 'Most Compatible'.

Re: iphone picture format

AdamBakiera — Thu, 20 Feb 2020 16:18:07 GMT

Good morning James,

Does Survey 123 support HEIC today?

Re: iphone picture format

JamesTedrick — Fri, 21 Feb 2020 20:58:42 GMT

Hi Adam,

Reading HEIC photos from the camera gallery was introduced in Survey123 3.0 (June 2018). Note that it will convert the HEIC photos to JPEG for storage as attachments.

Re: iphone picture format

RobbHodges — Thu, 27 Jun 2024 02:55:04 GMT

I know this is an older post, but the latest version of Survey123 does not seem to be accepting heic file types. We can select the photos from the gallery, but it will not submit the form unless we change the image to a jpg.

Re: iphone picture format

GeoffreyKeenan — Fri, 28 Jun 2024 17:04:23 GMT

I ran into this as well, just started happening 2 days ago, never had an issue prior. The only work around I've got so far is to go into the camera format setting of the iPad and set it to only use "most compatible". Unfortunately this won't help with any previous pictures or anything in the local storage, but it may help moving forward. It's as if randomly Survey123 decided to stop converting HEIC to jpg for uploads.

Re: iphone picture format

RobbHodges — Fri, 28 Jun 2024 20:03:03 GMT

It's been logged as a bug now. BUG-000168671

Hopefully they will get it fixed soon. We are using the workaround for now, but with over 150 iPads out there, it's been a bit of a pain to get everyone's settings switched over.

Re: iphone picture format

wcozzens — Mon, 08 Jul 2024 18:41:48 GMT

For what it's worth, this just started becoming an issue for me too. I was able to copy the data from the user's device, and was able to see copies of each HEIC image in jpg in the survey attachments folder. However, the submission error persisted nevertheless.

Re: iphone picture format

RobbHodges — Tue, 09 Jul 2024 12:18:01 GMT

There was an update pushed out a couple of nights ago that fixes this issue. So hopefully no more problems!

Re: iphone picture format

studebakers_Boulder — Tue, 09 Jul 2024 20:00:32 GMT

Just had someone notice this in the field on an iPad late last week. I just checked today on my iPhone with the same experience. I saw they updated the app in the App Store yesterday (per release notes), and my phone updated last night so I should have been working with the latest version. I had to uninstall/reinstall but the issue does appear to be fixed.