topic Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled in ArcGIS Survey123 Questions

Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

JulioDumeynieu — Thu, 27 Jun 2024 16:46:14 GMT

Dear, note that with the latest version 3.20.65 of the Survey123 app, the button to capture photos or upload an image stopped working, specifically when you want to edit the records from the inbox.

I would appreciate anyone who can provide a solution to this problem.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

alseahawk — Thu, 27 Jun 2024 16:55:48 GMT

Seeing the same thing here. I have a problem ticket in with Support so hopefully there will be a fix soon.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

Stephanie_F — Thu, 27 Jun 2024 16:58:38 GMT

Hi Julio,

This behavior has been documented as BUG-000168654: Image questions in Survey123 can no longer be edited via the Inbox or when opening the app via a URL using the action=edit parameter.

I would advise reaching out to Technical Support so they can help you get status updates for the bug via My Esri.

--Stephanie

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

DougBrowning — Thu, 27 Jun 2024 18:03:43 GMT

Do you have method=camera,browse added to the image question in the body::esri:style column?

Is it inside a repeat at all?

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

BHickinbotham — Thu, 27 Jun 2024 18:14:32 GMT

Seeing the same issue and was given the BUG number from above as well. Since I'm waiting for my account to linked to my organization, can anyone say when the bug was first documented?

Thank you.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

DanielCRS — Thu, 27 Jun 2024 18:43:10 GMT

I have encountered the same issue with a survey that had been working fine prior to today. It does look like I can see the take photo/add attachment buttons when I am trying to collect a new survey. It is only when I am working with an existing feature via the Inbox, that I encounter this issue.

I had one device working and another not working and I suspected that it was related to camera access permissions. To test it, I turned off the camera permissions on the device the survey was working on and confirmed that the picture icon with a line through it showed up. When I turned the permissions back on, however, I no longer have the ability to take pictures/add attachments.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

CristianGraf — Thu, 27 Jun 2024 19:27:28 GMT

Same here. Since this morning users are not be able to add new photos on submited forms.

Survey123 app was updated automtically yesterday on iPhones and Android phones. Same issue.

On foms some have something on the ESRI parameters (action=edit), other have not.

On the left, view mode. Right one on Edit mode... same form.

Other form/project.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

DougBrowning — Thu, 27 Jun 2024 19:55:44 GMT

@ZacharySutherby heads up on this

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

ZacharySutherby — Thu, 27 Jun 2024 20:25:20 GMT

Hello all,

Thank you for reporting this! We are aware of the issue and is logged as BUG-000168654. We are investigating.

CC @JamesTedrick @ChrisLeSueur

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

MollyBurton — Thu, 27 Jun 2024 20:48:47 GMT

We have also been experiencing this and have been added to the Bug.

In the meantime, our users have been using the 3.19.120 desktop version of Survey123 to edit/upload photos to surveys already submitted and pulled back through for editing in the Inbox. That said, it is significantly slowing them down when the photos are stored on their mobile device.

Hoping this gets resolved soon.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

RMiller — Thu, 27 Jun 2024 20:49:18 GMT

Hey, I'm just curious: Does this have to do with last night's update to AGOL? If so, when will it be fixed?

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

MichaelKohn_PGE — Thu, 27 Jun 2024 21:19:22 GMT

This work around requires our users to use external apps such as OneDrive or their local camera device to store the photos while performing field work with Survey123. Once the users are back in to office they need to sort through all of their photos and figure out which photos belong to each survey which opens up many ways to make errors when attaching photos to each record. Being able to attach photos directly to each survey was one of our organization's biggest benefits and it's now a wash.

Please consider getting the inbox attachment functionality back to where it was in version 3.19.

Thanks.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

GDunnigan — Fri, 28 Jun 2024 13:49:42 GMT

Also wanted to include that File type questions may be experiencing the same thing as the Image type questions.

Assuming its the same issue.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

SMH-Rio — Fri, 28 Jun 2024 17:13:10 GMT

I think the least ESRI should do is make the old versions available for download.

I think it's absurd that they don't have a repository with links to old versions of applications. And, in these bug situations that paralyze applications around the world, it becomes even more absurd.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

LukeKlenotic — Mon, 01 Jul 2024 14:57:33 GMT

We seem to have a functional workaround to this. Our users are able to attach pictures once the image question is initially visible (will not let them attach), then not visible, then visible again. We are adjusting relevant formulas on image questions to make this part of the workflow for forms.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

fklotz — Mon, 01 Jul 2024 16:45:20 GMT

Thanks @LukeKlenotic ,

I was hoping that your solution would work using body::esri:visible but body::esri:visible still does not support image questions. 😞

I did have your solution work when using a relevant question prior to the image question, even though the interface got a little strange...

To get the image question to 'work', I had to toggle the relevant question (as you stated). By default, the image did not load. When the image question becomes relevant for the second time, it showed me the images from ALL previous questions and I could not add a new image unless I delete the images loaded into that question. This did not actually delete the images, only the copy loaded to the current question. Images do not appear to actually be duplicated in the resulting submission.

Also interesting to me is that the new select_one Yes_No question I added for this has a default value of "Yes" (this question result is not saved in the feature service). While new surveys respected this default value, Inbox surveys opened without respecting the default value of Yes - they had no selected value on that question. I changed the relevant expression to string-length(${please_esri_let_me_add_another_image})!= 2 so that both "Yes" and empty are relevant and then when the Survey loads from the inbox, images show up in the correct location on their first load (if we toggle the relevant question again, then multiple images will still display...)

Hopefully this is fixed soon, adding relevant questions to every image question on every survey only to receive confusing behavior is not ideal.

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

DougBrowning — Mon, 01 Jul 2024 19:04:31 GMT

Hot fix just dropped today 7/1

An incremental release of Survey123 to address the following issues is available:

BUG-000168654 Unable to add images in the Inbox (empty & multiline)
BUG-000168720 Unable to submit surveys with attachments when using referenced feature services

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

AlexUreAl — Mon, 01 Jul 2024 21:02:12 GMT

In my case I have the same problem and it is important to have an immediate solution!

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

SMH-Rio — Tue, 02 Jul 2024 12:33:34 GMT

Even with this hot fix, file type questions still have the same problem (image type has been resolved).

Do you know if there are any bugs registered specifically for file type questions? (I use ArcGIS Enterprise, and tested it on Android with version 3.20.68)

Re: Disadvantages in the latest version of the Survey123 app, the button to capture photos is disabled

SMH-Rio — Wed, 07 Aug 2024 14:12:51 GMT

I still can't edit file type questions in Field App. I can't see the files I've already uploaded, and to upload new files I have to hide and unhide the question (Connect 3.20.63 and Field App 3.20.68).

Is this expected behavior? Is there a bug reported for this issue? Is there a fix planned?