topic Re: Print fail started overnight in ArcGIS Survey123 Questions

Print fail started overnight

abureaux — Tue, 23 Apr 2024 14:04:40 GMT

Hello,

Some of my prints have started failing overnight with the following error:

"messages": [ "An error occurred when rendering by the report engine. Failed to print map for `${gn_coordinates | mapSettings:””:5000 | getValue:\"\" | size:250:0:0:250}`. EDSK1: A temporary issue occurred. Please try again later." ]

Nothing wrong with the templates. Seems like an issue on the reporting engine side. Not sure if Esri is aware or not.

Re: Print fail started overnight

EricAnderson_DHS — Tue, 23 Apr 2024 15:03:25 GMT

Same issue here, definitely something on Esri side. Can anyone on product team please comment?

Re: Print fail started overnight

EricAnderson_DHS — Tue, 23 Apr 2024 15:05:44 GMT

@ZacharySutherby @JamesTedrick

Re: Print fail started overnight

MikeOnzay — Tue, 23 Apr 2024 15:44:50 GMT

Same here. Reports with maps from different surveys failed at 8:34 AM and 10:27 AM EST. I wish the ArcGIS Online Dashboard was more up to date and informative.

Re: Print fail started overnight

AprilChipman — Tue, 23 Apr 2024 15:46:05 GMT

Yep. Surprise problem this morning - survey reports aren't printing or emailing properly.

Re: Print fail started overnight

abureaux — Tue, 23 Apr 2024 15:50:19 GMT

BTW, as a short-term fix, I removed the geopoint from my output to get the failures processed. Not ideal, but at least it works.

Re: Print fail started overnight

EricAnderson_DHS — Tue, 23 Apr 2024 15:51:38 GMT

Yeah it's clear the issue is with geopoint/map based questions in the report templates. Wouldn't necessarily call removing the map questions entirely a fix, but thanks!

Re: Print fail started overnight

abureaux — Tue, 23 Apr 2024 15:54:45 GMT

No, not a fix at all. And now I have to remember to add it back in at the end of the day for every form that I had to remove it from to see if the issue has been resolved. So rather annoying 😞

Hopefully Esri sees this and posts a reply.

Re: Print fail started overnight

PanGIS — Tue, 23 Apr 2024 15:55:57 GMT

I just created a new post, and now I see this.

Same issue here

Re: Print fail started overnight

EricAnderson_DHS — Tue, 23 Apr 2024 16:28:09 GMT

Working with Tech Support, and they have confirmed the issue and are investigating.

INC-001084: Survey123 fails to generate featureReport when survey contains a geolocation question. The latest update on this Incident is: Report generation fails for surveys that contain a geolocation map question. This is being actively investigated. You will see additional automated emails from the Incident Management Team with status updates as the Incident continues to be mitigated.

Re: Print fail started overnight

AprilChipman — Tue, 23 Apr 2024 16:53:24 GMT

Please keep the rest of us posted. Thank you!

Re: Print fail started overnight

SethStark1 — Tue, 23 Apr 2024 17:32:17 GMT

So glad to find this thread. I spent 40 minutes on the phone with Esri Tech support. They tried everything they could think of, but couldn't get my report working. Glad to have confirmation that it is an Esri issue, at least.

Re: Print fail started overnight

EricAnderson_DHS — Tue, 23 Apr 2024 17:36:03 GMT

@SethStark1 have the support analyst attach you to the incident for tracking. Give them this number - INC-001084

Re: Print fail started overnight

SethStark1 — Tue, 23 Apr 2024 18:36:13 GMT

Thanks, @EricAnderson_DHS. I've had them attach me to the incident. Now to wait...

Re: Print fail started overnight

RobertAnderson3 — Tue, 23 Apr 2024 19:02:33 GMT

The moment of panic I had when I saw this post, luckily my heavily daily used survey reports don't contain the geopoint questions otherwise it would have been a heck of a day.

I hope Esri gets it fixed quickly for everyone! Definitely keep the thread updated with updates please.

Re: Print fail started overnight

SethStark1 — Tue, 23 Apr 2024 19:21:55 GMT

I have not received official word from Esri yet, but I did just test it and I was able to successfully create a report with an embedded map. Hopefully it's working again now for you all, too.

Re: Print fail started overnight

DerrickWestoby — Tue, 23 Apr 2024 19:33:51 GMT

Same here. The issue seems to be resolved

Re: Print fail started overnight

abureaux — Tue, 23 Apr 2024 19:44:05 GMT

I just re-uploaded all of my Feature Report templates with a geopoint and ran a test on one of them. I am no longer receiving an error. This appears to be fixed on Esri's end.

Hopefully all your reports are working as intended again as well.

Re: Print fail started overnight

JamesTedrick — Tue, 23 Apr 2024 20:02:16 GMT

To confirm, there was an issue with the feature report system due to an infrastructure upgrade that occurred last night. That upgrade has been rolled back.