topic Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update) in ArcGIS Survey123 Questions

Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

WetherbeeDorshow — Sun, 03 Mar 2024 17:54:22 GMT

We recently (Feb 29) started having issues with the Survey 123 Field App on Windows 10 (3.19.120) with a specific form that was working fine previously. We tested this on multiple computers with the same result. Once an image question in the form is populated (e.g. a signature), when a user clicks on any text question (multiline or no appearance setting), the form will scroll/jump to a different part of the form. With each jump, the cursor remains in the question clicked, but the view of the form resets to show the section of the form with the populated image/signature question. This requires the user to scroll back up to the clicked question to populate the question. This behavior does not occur when the signature question is left blank. The same issue does not occur with the latest version of the field app on android or ipad.

I also tested this on a version of the same form without the grid theme, and the problem persists.

Problem also occurs on iOS field app as well after the Feb 29 update (3.19.120).

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

ChristopherCounsell — Sun, 03 Mar 2024 22:26:45 GMT

We are also having the same issue with photos. iOS and Android devices, 3.19.120.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

ChristopherCounsell — Sun, 03 Mar 2024 23:37:50 GMT

@IsmaelChivite is this a known issue or are you able to provide an update?

Thanks, Chris

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

RobBlash — Mon, 04 Mar 2024 14:00:07 GMT

I am having the same issue with all of my many surveys. I currently have a support ticket open with Esri (03567308). The initial response was to assign an old 2016 bug to the problem, however this is a new problem because the issue didn't show up until last weeks v3.19.120 update. On Friday I pushed back on support to review this further and I am awaiting an update.

As mentioned above, the form unexpectedly jumps back to a photo once a photo has been attached and there is further interaction with the form.

Edit: See attached video showing the same behavior that @WetherbeeDorshow has shown in their video.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

RobBlash — Mon, 04 Mar 2024 14:01:16 GMT

Support just told me that they have logged a new bug for this issue, BUG-000165581- Survey123 form jumps or scroll to the image or signature questions.

I am unable to locate the bug details when searching support, but I will update this when I get more info.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

ChristopherCounsell — Mon, 04 Mar 2024 21:10:59 GMT

If anyone reading this issue is impacted by the bug, please contact technical support so your organization is attached to the bag. Just put in a request saying please attach us to BUG 00016581.

If it's impacting you majorly like it is me, please also consider escalating the defect via My Esri:

https://support.esri.com/en-us/knowledge-base/escalate-a-bug-000024129#

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

RobBlash — Mon, 04 Mar 2024 22:11:41 GMT

@ChristopherCounsell wrote:
If anyone reading this issue is impacted by the bug, please contact technical support so your organization is attached to the bag. Just put in a request saying please attach us to BUG 00016581.
If it's impacting you majorly like it is me, please also consider escalating the defect via My Esri:
https://support.esri.com/en-us/knowledge-base/escalate-a-bug-000024129#

This is great advice, the more impact visible to Esri the greater the likelihood that it is fixed quickly. I always try to frame it as number of surveys impacted and number of users impacted to help drive the point home about how disruptive the bug is.

I'm also working with some other Esri contacts to hopefully expedite a fix.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

JuliaKendall — Wed, 06 Mar 2024 01:41:10 GMT

Yes - we are having the same issue and it is impacting us majorly.

Unfortunately, we don't have an ESRI Support Account so we can't escalate bugs.

If you can, we greatly appreciate all help.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

ZacharySutherby — Wed, 06 Mar 2024 02:10:31 GMT

Hello @WetherbeeDorshow @JuliaKendall @RobBlash,

@ChristopherCounsell is correct BUG-000165581 is logged for this behavior. The Survey123 team is aware of the issue and have identified the cause that resulted in the behavior. We don't have an explicit timeline at this point but is actively being worked on. When we have a more solidified timeline for the fix we'll keep the Esri Community thread updated.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

ChristopherCounsell — Thu, 07 Mar 2024 10:39:06 GMT

If you have an ESRI product you should have access to lodge a support case. Your GIS Manager or IT should have an ESRI account setup to access My ESRI. If they don't, chase up with your account manager to get the appropriate person invited.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

ChristopherCounsell — Thu, 07 Mar 2024 10:54:43 GMT

Thanks for the update @ZacharySutherby. Every few updates there's a defect that just leaves Survey123 dead in the water and this is one of them. The only saving grace is the typically quick fix time and open communications from the S123 team

We've got an increasing number of users just unable to do fieldwork and it's completely eroding trust in the solutions we've setup for them.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

RobBlash — Sun, 10 Mar 2024 12:27:48 GMT

100% agree with this statement. I'm glad to see all of the progress that has been made with Survey123 in the last few years, and I know that the increased complexity makes bugs more likely. However, the impact of these bugs is also increased since we've increased adoption across many of our field workflows. When folks in the field have been burned by a bug its pretty hard to regain their trust. This is especially true for the folks that resist the shift to a non-paper solution in the first place.

I suppose this is a lesson learned that we need to pay more attention to the betas, but the struggle to find extra time for this is real. I hope Esri will also step up to increase their internal testing.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

ZacharySutherby — Mon, 11 Mar 2024 15:44:43 GMT

Hello all,

We are planning to release a fix to address this issue on March 19th, we will update this Esri Community post when the release has gone live.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

ChristopherCounsell — Tue, 12 Mar 2024 00:44:59 GMT

@ZacharySutherby thanks for the update but that's over two weeks where our surveys are completely non-functional.

The photos have to be taken as the user progresses through the form, e.g. they are transiting across infrastructure, or taking before/after photos in the one survey form.

With @RobBlash's comments - I'd be more understanding if this was newer tech or just out of beta but it's just an image question. I don't know how much clearer I can be that it's extremely disappointing to see a new release break standard functionality and take over two weeks to fix. It feels like the issue is being neglected as it's not all survey users, or possibly the timing with the developer summit being on.

@IsmaelChivite

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

WesleyWilliams — Tue, 12 Mar 2024 13:05:41 GMT

Anything we can do to expedite this?? For many of us this is a crippling issue for a bug that you have already identified.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

RobBlash — Thu, 14 Mar 2024 00:09:25 GMT

Another vote for expediting, this is a major bug.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

ZacharySutherby — Sun, 17 Mar 2024 18:29:00 GMT

Hello all,

We received early clearance from our certification team late Friday evening. At that time the version with the fix applied was pushed to the app stores and is now available. The version with the fix is 3.19.121 and is available on Apple, Google, and Microsoft store.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

RobBlash — Sun, 17 Mar 2024 20:13:17 GMT

Awesome, thanks for the update. I just tested on Android (Pixel 7 pro) and it seems to be resolved. I will test on iOS tomorrow.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

RobertAnderson3 — Mon, 18 Mar 2024 11:29:56 GMT

Hi Zach, I went to download the executable from ArcGIS Survey123 Downloads (esri.com) and noticed it's still giving me version 3.19.120 instead of the new version number you mention.

Re: Survey 123 Field App issue with unprompted scrolling / jumping to another part of the form; 3.19.120 (feb 29 update)

RobBlash — Mon, 18 Mar 2024 11:34:12 GMT

Esri indicated to me in an email that the downloads from the website will not be updated until Tuesday, but I am seeing the updates in Google Play store and iOS App Store.