topic Public survey requesting username/password in ArcGIS Survey123 Questions

Public survey requesting username/password

DebDrai — Mon, 11 Mar 2024 15:40:27 GMT

Hello,

One of my customers has created a public survey on Portal for ArcGIS 10.9.1, using Survey Connect.

Being a public survey, it is not supposed to ask for any username/password at opening, but it opens each time a popup windows requesting these information. The user can close this window, then fill the survey, but it is discouraging for users and reduce the number of participants.

Would you have any idea on how to disable this window ?

Thank you very much for your help.

Re: Public survey requesting username/password

ZacharySutherby — Wed, 13 Mar 2024 23:07:08 GMT

Hello @DebDrai,

There is likely a resource that is configured with the survey that isn't shared publicly. Things like basemaps configured with the organization or with the survey may not have the appropriate sharing or layers within the basemaps may not be shared appropriately. If the survey itself makes use of any resources like locator services or other feature layers to populate data or choice lists, those would also need to be shared alongside the survey.

It would be recommended to reach out to Esri Technical Support for additional assistance, they will be able to assist with capturing the network traffic Survey123 is making to narrow down what resource the survey is using that's causing the log in screen.

Re: Public survey requesting username/password

DebDrai — Mon, 18 Mar 2024 15:06:19 GMT

Hello @ZacharySutherby Thank you very much for the suggestion, it was indeed the reason of the issue.