topic Re: Error in submitting surveys in ArcGIS Survey123 Questions

Error in submitting surveys

ahmad_sidani — Fri, 02 Feb 2024 13:41:07 GMT

Hello dears,

Hope all is well.

I created a survey last week, and everything was fine, i received more than 10 records. but unfortunately, today many users are facing a problem while submitting :

Failed to set the 'innerHTML' property on 'Element': The provided markup is invalid XML, and therefore cannot be inserted into an XML document.

Please advise 😞

Re: Error in submitting surveys

abureaux — Fri, 02 Feb 2024 18:45:51 GMT

Have to say I haven't seen that error before.

Can you provide the XLSX file for testing?

Re: Error in submitting surveys

ahmad_sidani — Fri, 02 Feb 2024 18:55:25 GMT

Me too !! never seen this before.

Also, I received many submissions after this error appears to 2-3 users so i think it is related to a specific question/group.

Thanks for your support

Re: Error in submitting surveys

abureaux — Fri, 02 Feb 2024 19:26:06 GMT

Are you on Enterprise?

Re: Error in submitting surveys

abureaux — Fri, 02 Feb 2024 19:48:30 GMT

Sorry. I wan't able to proceed for you on this. I have a few points though:

'email' isn't a valid 'appearance', so I removed that. If you want to restrict the field into to an email-like format, there is a regex() for that.
There were a large number of blank malformed cells, which can cause issues.
There were some groups and repeats with underscores, which isn't a valid "type":
This one is exclusive to Enterprise, but a large number of your 'name' values exceeded 32 characters. I am on Enterprise, so I can't work with these. I was going to shorten them down, but...
I noticed a decent number of notes had names exceeding 32 characters. Since notes do not require a 'name', I just deleted anything in the 'name' column for all notes. However, this was when I realized just how many fields had this character limit issue, so I wasn't able to proceed with publishing. Even if you aren't on Enterprise, I'd recommend shortening up your names to be as short and concise as possible (while still being descriptive).

Other than that, I think there is room for a good number of improvements here. Just scanning around:

The phrase "if none, please put NA" appears a lot for text boxes. If you use a calculate, you can do something like coalesce(${my_text_question},'NA'), and just let the user leave a text field blank. Then, the calc will default to NA for you.
You have repeats with a "repeat_count" set, but no visibility rules. You could add something to the "relevant" column to hide unneeded repeats (e.g., ${projects_done_aw}>0)

Re: Error in submitting surveys

chelynnes — Thu, 15 Feb 2024 16:45:44 GMT

We're suddenly getting it on enterprise, too.

Re: Error in submitting surveys

chelynnes — Thu, 15 Feb 2024 16:46:45 GMT

Good tips, but did this fix the issue at hand?

Re: Error in submitting surveys

abureaux — Thu, 15 Feb 2024 18:08:04 GMT

Hi @chelynnes

Are you still experiencing publishing issues on Enterprise? If so, I'd wager that your issues are separate from OPs. If you could provide a description of the error and the XLSX, I'd be happy to have a look.

Re: Error in submitting surveys

chelynnes — Thu, 15 Feb 2024 18:19:21 GMT

Unfortunately I cannot send/post the actual XLSX file.

We're experiencing this error when the user tries to edit a record from a feature service in a web dashboard. It was the same error.

"Failed to set the 'innerHTML' property on 'Element' : the provided markup is invalid XML, and therefore cannot be inserted into an XML document.

This error message is only present on seemingly random records.

Re: Error in submitting surveys

abureaux — Thu, 15 Feb 2024 18:40:17 GMT

Odd indeed. I would suggest contacting Esri support then. They can work with you to resolve the issue, and as it is 1-on-1 with an Esri rep, that should reduce privacy concerns.

Re: Error in submitting surveys

Lovely_GraciaAcuna — Thu, 30 Jan 2025 03:05:59 GMT

It seems that the error occurred for those data submitted using Samsung device.