topic Re: Unable to Access Survey Data in ArcGIS Survey123 Questions

Unable to Access Survey Data

RobertMarros — Mon, 24 Jul 2017 17:47:38 GMT

Hi James,

Currently I am unable to open up and view my survey data through the Data tab using the Survey123 web browser:

This issue is only occurring for one specific survey. I am able to access the survey data for my other surveys via the web browser data tab. I was hoping you could help me understand why this is occurring? Fortunately I am able to access my survey data through ArcGIS Online and can successfully download all the data as an excel spreadsheet. However, I would like to understand why I am unable to do so via the Survey123 web browser.

Thanks

Re: Unable to Access Survey Data

ZachMueting — Mon, 24 Jul 2017 23:34:55 GMT

I'm also having this issue but am unable to open designs since the website update on ESRI's end on July 20. This is beyond frustrating as I keep having issues with surveys designed before updates. I hope this can be repaired soon.

Re: Unable to Access Survey Data

RobertMarros — Thu, 27 Jul 2017 12:24:38 GMT

3 days later and I am still unable to access the Data tab for this survey. I am not sure what the problem is but I would really appreciate it if someone could help me out!!!

Unable to Access Survey Data‌

#survey 123 error‌ #survey123 web‌

Re: Unable to Access Survey Data

JamesTedrick — Thu, 27 Jul 2017 14:59:32 GMT

Hi Robert,

We have identified a couple of situations where the new custom printing functionality sees unexpected values and will be updating the website to address. One situation is where a survey has a select_one question with only 1 choice (essentially, a confirmation question) - does the survey that does not load have such a question? If not, could you share the XLS file to let us attempt to replicate it?

Re: Unable to Access Survey Data

RobertMarros — Thu, 27 Jul 2017 18:45:17 GMT

James,

Yes my survey does have a select_one question with only 1 choice. Do I still need to send you my XLS file?

Thanks,

Steven

Re: Unable to Access Survey Data

ZhifangWang — Mon, 31 Jul 2017 16:35:38 GMT

Hi Robert Marros‌, Vanessa Santos‌

The select_one question with only a single choice item issue has been fixed on the website, can you please have a try after clearing the browser cache?

Please let us know if the fix works for you.

Re: Unable to Access Survey Data

ZachMueting — Mon, 31 Jul 2017 19:19:12 GMT

Hi,

I tried that before and it didn’t work.

Best,

Vanessa Santos, LLA

493-2600 phone (x117)

Re: Unable to Access Survey Data

RobertMarros — Tue, 01 Aug 2017 13:05:56 GMT

It works now. Thanks

Re: Unable to Access Survey Data

ZachMueting — Tue, 01 Aug 2017 15:18:40 GMT

Hello,

I saw that is worked for Robert so I tried it but it still doesn't work. I've been told my problem is that I used the % character in one of my questions and it's bugging out with the new website update that happened on July 20th. They're still working on it and I don't see a fix in site any time soon. It's very frustrating and we have a client waiting. I wish it seemed as though all hands were on deck for this. This is the second time I've been unable to access designs because of a website or survey connect update. I really do wish we got a little warning updates were coming down the pipeline. I could try and work around them.

Best,
Vanessa

Re: Unable to Access Survey Data

ZhifangWang — Wed, 02 Aug 2017 02:55:55 GMT

Hi Vanessa,

Sorry about the inconvenience.

We have not seen a bug related to % character reported yet. Would you mind to provide us the XLSForm which can reproduce the issue?

Re: Unable to Access Survey Data

ZachMueting — Wed, 02 Aug 2017 15:19:07 GMT

The % character is not working in the online survey....perhaps it is in the connect platform. They were able to fix it by redesigning the survey in Fiddler - amazing! She was able to reproduce the error so it is definitely the % character and my survey is working now. It's related to the website update from July 20th and she believes there will eventually be a patch to fix it.

Re: Unable to Access Survey Data

ZhifangWang — Thu, 03 Aug 2017 02:57:19 GMT

Hi Vanessa,

Glad to hear you can work with the survey now.

However, I'm still curious about how to reproduce the bug. Would you mind to let us know where the % character has been removed for fixing the issue? From the survey name? Question label? Or is there a bug number from Esri Support Service? Or any screenshot of the key % character in the survey will be helpful.

Since I'm from the development team of the Survey123 website, what I know is that we cannot create a patch without knowing how to reproduce the issue.

Re: Unable to Access Survey Data

ZhifangWang — Fri, 04 Aug 2017 08:32:06 GMT

Hi Vanessa,

Just got the information from Support Service about this issue, we are investigating it now.