topic Re: Send Error - Survey issues - Desktop Survey123 App in ArcGIS Survey123 Questions

Send Error - Survey issues - Desktop Survey123 App

McMP268 — Wed, 24 Jan 2024 13:43:42 GMT

Users are getting the following message:

"Send Error
This survey could not be sent due to the following error:
The specified feature could not be updated or does not exist.
[Feature details]"

Any ideas why this might be the case?

The survey is editing a Feature Layer, up to date, and had no errors prior to this for another user on Desktop.

Similarly users who are updating on Survey123 for Android are having no issues at all with it.

Re: Send Error - Survey issues - Desktop Survey123 App

abureaux — Wed, 24 Jan 2024 15:57:59 GMT

You said Android, so presumably the Field App, is working. Where are you encountering this error?

Is this a web form? And if so, are Field App users logged in? If so, that makes me think this is a permissions issue.

Re: Send Error - Survey issues - Desktop Survey123 App

McMP268 — Wed, 24 Jan 2024 17:03:08 GMT

Hi,

Android Survey123 Field App works, yes.

But on the laptop the surveys are being updated through the Desktop app - v3.19.114. - and that's where the send error is being noticed

Re: Send Error - Survey issues - Desktop Survey123 App

abureaux — Wed, 24 Jan 2024 17:07:49 GMT

Okay. Different than I was thinking.

The mobile app and desktop app are essentially the same thing. There are really only a few considerations:

Permissions: Do users need to be signed in, and if so, are they?
App set-up: Under "Manage ArcGIS Connections", are the portal settings correct?
Survey: Is there more than one version of the survey, and if so, do users have the correct version?

Re: Send Error - Survey issues - Desktop Survey123 App

McMP268 — Wed, 24 Jan 2024 17:21:46 GMT

Users are now offline for the day so will troubleshoot the above with them in the morning, and let you know.

I believe they were signed in, and did have the latest version of the survey downloaded.

Thank you for the pointers

Re: Send Error - Survey issues - Desktop Survey123 App

ChristopherCounsell — Fri, 26 Jan 2024 04:59:18 GMT

If you can get the logs it'll help narrow down the issue.

If it's working for some users between android and desktop, it implies the survey itself is OK.
I also assume that the feature still exists (and isn't on the Inbox from a download after the feature got deleted).

So it suggests that they don't have permission to edit the feature. This could be the case if the editing settings are set to 'only allow users to edit features they created' and or allow edits to 'attributes only'. I would check that these settings are correct.

Otherwise log files + XLSForm will really help.