topic Re: Survey123 Error 404 map server not found when publishing from web form in ArcGIS Survey123 Questions

Survey123 Error 404 map server not found when publishing from web form

AmyKlug — Wed, 17 May 2023 16:11:05 GMT

I am working with Esri on this but no luck figuring it out yet but thought I'd throw it out to the community. Logged into Portal for ArcGIS and after an upgrade from 10.8.1 to 11.1. When publishing a web form survey we get this message: survey123 error 404: service hosted/survey123_1d642160c94e4d479bf5fc61901b4600_form/mapserver not found

Re: Survey123 Error 404 map server not found when publishing from web form

GaryBowles1 — Wed, 17 May 2023 17:18:15 GMT

I assume you've tried this but was the original service published using pro or desktop? If desktop, then republish with pro and it should be available.

--gary

Re: Survey123 Error 404 map server not found when publishing from web form

ChristinaKellum — Fri, 27 Oct 2023 14:56:52 GMT

Did you ever figure out what the issue and solution? We are experiencing a similar issue but it happens when trying to publish a simple survey, and also happens when trying to create a new feature on Portal.

Re: Survey123 Error 404 map server not found when publishing from web form

SteveHeadley — Wed, 06 Dec 2023 15:43:59 GMT

@ChristinaKellum

Same issue here from Survey123 and new feature in Portal. Discovered it is any hosted service on Portal. Even from Pro, cannot create hosted service. Anyone know why?

Re: Survey123 Error 404 map server not found when publishing from web form

AmyKlug — Wed, 06 Dec 2023 22:49:54 GMT

In our situation we worked with Esri professional services and discovered that our caching was too long between two hosting servers and a file share server. We used powershell to set the cache on both hosting servers to (see below) and that fixed our problem

Set-SmbClientConfiguration -DirectoryCacheLifetime 5

Set-SmbClientConfiguration -FileNotFoundCacheLifetime 2

Set-SmbClientConfiguration -FileInfoCacheLifetime 5

Since we do not have a high availability cluster, we eventually decided to go down to one hosting server and put the shared files from the file server on the single hosting server.

Re: Survey123 Error 404 map server not found when publishing from web form

ChristinaKellum — Thu, 07 Dec 2023 00:06:20 GMT

@SteveHeadley

We also were seeing the same issue with "immediate consistency" in our multi-server hosting site and changed our smb client configuration following setting:

Set-SmbClientConfiguration -DirectoryCacheLifetime 0

Set-SmbClientConfiguration -FileNotFoundCacheLifetime 0

Set-SmbClientConfiguration -FileInfoCacheLifetime 0

I figured this out after finding this article. https://community.esri.com/t5/implementing-arcgis-blog/troubleshooting-files-shares-and-arcgis-enterprise/ba-p/1091013

NOTE: we did not modify OPLocks configuration.

With that said we still do not have enough data to determine if there are true performance issues yet, but that is something we are keeping an eye out. Our temporary solution before we understood the problems was to turn off one of the ArcGIS Services on one of the hosting servers.

Re: Survey123 Error 404 map server not found when publishing from web form

ChristinaKellum — Wed, 06 Dec 2023 23:01:03 GMT

Essentially what what happening was one call (create feature) was successful, but then a second call (update feature) fails, because it doesn't know that the first call was successful.

Re: Survey123 Error 404 map server not found when publishing from web form

AmyKlug — Wed, 06 Dec 2023 23:07:12 GMT

That sounds about right......

Re: Survey123 Error 404 map server not found when publishing from web form

ChristinaKellum — Thu, 07 Dec 2023 20:29:00 GMT

Something that I would be curious about is where/what type of storage you both are store the config files? The strange thing about this issue, is that it's not a consistent issue with all Enterprise deployments. So I wonder if there is something else within our infrastructure that we have in common. That may be a conversation outside of this chat though.

Re: Survey123 Error 404 map server not found when publishing from web form

AmyKlug — Thu, 07 Dec 2023 21:27:18 GMT

We use windows EC2's in AWS and use the drives and EBS storage