topic Re: Newly published survey "is not accessible or does not exist" in ArcGIS Survey123 Questions

Newly published survey "is not accessible or does not exist"

HannahWilson2 — Mon, 04 Dec 2023 20:06:56 GMT

I'm trying to access a survey that I created and published last week, but I'm getting the message "The survey is not accessible or does not exist. Please ensure the signed in user can access this survey and that the survey link is correct." This issue started immediately after publishing - we haven't sent out the survey or collected any data.

The link is correct (I'm coming directly from the "my surveys" page) and I don't see why the creator of the survey wouldn't be able to access it.

The same issue is described in a post from earlier this year (https://community.esri.com/t5/arcgis-survey123-questions/newly-created-survey-quot-is-not-accessible-or/m-p/1354281#M53100 ), but the recommended fixes in that thread didn't solve my issue (my survey hasn't been moved to a different folder).

Re: Newly published survey "is not accessible or does not exist"

DougBrowning — Mon, 04 Dec 2023 22:15:58 GMT

Did you maybe move it to a different folder after publishing? You cannot move them at all.

Re: Newly published survey "is not accessible or does not exist"

HannahWilson2 — Mon, 04 Dec 2023 22:17:24 GMT

No, it has not been moved.

Re: Newly published survey "is not accessible or does not exist"

DougBrowning — Mon, 04 Dec 2023 22:59:42 GMT

So it tries to load then logs out right away? Like its crashing? That could be a reserved word or code it does not like. Can you post the form?

Re: Newly published survey "is not accessible or does not exist"

HannahWilson2 — Mon, 04 Dec 2023 23:08:51 GMT

Yep, it loads for a fraction of a second and then logs out/gives me that error message.

Do you mean the "form" item in the AGOL folder for the survey? When I try to open that, I get a different error: "An error occurred when loading the survey - Failed to load the file unknown. Info file for item not found"

Re: Newly published survey "is not accessible or does not exist"

DougBrowning — Mon, 04 Dec 2023 23:14:36 GMT

Hmm maybe a publish went bad. Did you use Connect or the web builder? I would try a totally new publish.

Re: Newly published survey "is not accessible or does not exist"

HannahWilson2 — Tue, 05 Dec 2023 15:24:51 GMT

This was using the web builder. How would I do a new publish? Clicking any of the buttons on the survey thumbnail (design, collaborate, etc) brings me the error message.

Re: Newly published survey "is not accessible or does not exist"

DougBrowning — Tue, 05 Dec 2023 15:40:43 GMT

Sorry never used the web designer so not sure. Almost seems like it is corrupted. You could try using Connect to download it but may be time to call support.

Re: Newly published survey "is not accessible or does not exist"

HannahWilson2 — Tue, 05 Dec 2023 15:50:54 GMT

Darn. Thanks for your help!

Re: Newly published survey "is not accessible or does not exist"

karyn_rosa123 — Tue, 27 Feb 2024 08:51:10 GMT

I am having a similar issue. I had just changes some calculation fields in survey123 connect. When I republished the survey i get a similar error when trying to open the survey.

Re: Newly published survey "is not accessible or does not exist"

HannahWilson2 — Tue, 27 Feb 2024 15:30:32 GMT

@karyn_rosa123FYI, I was never able to solve the original issue. I ended up having to completely re-make the survey from scratch, and made sure to "preview" after adding each question. This ended up working, but I'm still not sure what I did differently (since I can't access the original survey)!

IMO it seems like Survey123 still has a ton of bugs to work out, and frustrating problems that can't be replicated when you try to get help.