App keeps crashing when selecting location (Android)

Marie-AngeFournier-Beck — Wed, 12 Jul 2023 23:56:43 GMT

The survey has several linked mobile map packages connected/linked to it. I have downloaded 2 different packages to my phone. When out of cell service (on airplane mode), the survey opens fine, I start collecting data, then when I go to click on the map/location button, the app crashes and closes. It does not crash when I select location from the top right icon, just when I select the location/geopoint from within the survey. There is no issue with the survey itself.

I've already contacted ESRI help/support. Just seeing if someone else has had the same problem.

Re: App keeps crashing when selecting location (Android)

ZacharySutherby — Thu, 20 Jul 2023 23:19:58 GMT

Hello @Marie-AngeFournier-Beck,

What is the OS version and model of the Android device you are seeing the issue on? It would be good to provide Tech Support a Survey123 Diagnostic log, and if possible an Android OS log when the crash occurs.

topic Re: App keeps crashing when selecting location (Android) in ArcGIS Survey123 Questions

App keeps crashing when selecting location (Android)

Re: App keeps crashing when selecting location (Android)