topic Re: Error loading survey 123 in ArcGIS Survey123 Questions

Error loading survey 123

Ed_ — Tue, 13 Jun 2023 13:15:00 GMT

I have been using Survey 123 as an embedded app in Experience. It was showing up fine until yesterday but today I am getting this error.

How can I fix this?

Re: Error loading survey 123

CristianChavarini — Tue, 13 Jun 2023 13:20:49 GMT

We are having the same problem with our reports. The same happens when trying to edit a form from, for example, a dashboard. In this case there's an error that reports 504:gateway timeout

Some time ago an update generated these same problems... I would like to believe that the origin is still the same...

Cannot export report (this post is about that)

Re: Error loading survey 123

mrobar — Tue, 13 Jun 2023 13:26:49 GMT

I have today the same problemtoday. I am unable to enter survey 123 web forms in firefox. On edge i am unable to enter edit mode on web form. i am geting error 504:

HTTP 504: UNKNOWN_ERROR

Re: Error loading survey 123

MichelineMetropolyt1 — Tue, 13 Jun 2023 14:38:04 GMT

We had the same error today with a Survey123 web form. I had to republish it and make sure that the feature layers (hosted feature layer, fieldworker layer and stakeholder layers) edit permissions for our anonymous and signed in users were configured as it should be for our purpose, under the Settings area for each layer.

Re: Error loading survey 123

AlexUreAl — Tue, 13 Jun 2023 17:04:18 GMT

I am also having the same problem, it happens to me with some surveys but not with others.

Re: Error loading survey 123

BarbaraWebster1 — Tue, 13 Jun 2023 17:25:27 GMT

@Ed_ Thank you for reporting this issue, the Survey123 team is actively looking into the cause of this issue. We will update this thread with developments, and the progress of this issue can also be tracked under support bug BUG-000159064.

Re: Error loading survey 123

BarbaraWebster1 — Tue, 13 Jun 2023 19:42:38 GMT

We have identified a fix for this issue and are working to get it implemented. In the meantime, workarounds include enabling version locking by selecting "Always use latest (3.18)" in the Survey123 website settings or republishing in the Survey123 website or from Connect 3.18.123 (available at ArcGIS Survey123 Downloads).

Re: Error loading survey 123

AlexUreAl — Tue, 13 Jun 2023 20:07:09 GMT

In my case, I have a survey embedded in a dashboard, I tried these solutions and they don't work. I get this error:

{"message":"Internal Server Error"}

Re: Error loading survey 123

BarbaraWebster1 — Tue, 13 Jun 2023 20:27:36 GMT

Hi @AlexUreAl, there is a service disruption that is impacting the Survey123 web app as well as the report API causing the error you are seeing. We are monitoring the status and will update when it's resolved.

Re: Error loading survey 123

BarbaraWebster1 — Tue, 13 Jun 2023 23:23:31 GMT

Hi @AlexUreAl, the services are reported as being back online and we are seeing web app functionality returned to normal on our end. Are you still seeing the 'Internal server error' error?

Re: Error loading survey 123

BarbaraWebster1 — Wed, 14 Jun 2023 01:27:34 GMT

Hi @Ed_ @CristianChavarini @mrobar @AlexUreAl, the fix for the issue that was causing the "HTTP 504: UNKNOWN_ERROR" error has been deployed. Can you try loading the webform again and let us know if are still running into issues?

Re: Error loading survey 123

mrobar — Wed, 14 Jun 2023 06:18:13 GMT

The fix so far seems to do his job. We are able to use all of functionalities.

And we are looking forward to test all the new features that were added and are gathered in a post from this morning. Especially we love the possible integration with RFID tags and photography AI.

Re: Error loading survey 123

AlexUreAl — Wed, 14 Jun 2023 13:39:44 GMT

It works again!

Re: Error loading survey 123

BarbaraWebster1 — Wed, 14 Jun 2023 17:08:18 GMT

Great, thanks for confirming!

Re: Error loading survey 123

BarbaraWebster1 — Wed, 14 Jun 2023 17:14:19 GMT

Thanks for confirming, we've added new sample surveys for both these new features to the Connect sample gallery to help with getting started.

Re: Error loading survey 123

Yann-EricBoyeau — Mon, 19 Jun 2023 06:05:08 GMT

Hi Barbara,

Would you please confirm if the bug is the same here : https://community.esri.com/t5/arcgis-survey123-questions/survey-embedded-in-dashboard-no-longer-editing/m-p/1202892

We are still having issues with surveys embedded in Enterprise Dashboards.

Thank you

Re: Error loading survey 123

BarbaraWebster1 — Tue, 20 Jun 2023 18:29:12 GMT

Hi @Yann-EricBoyeau The question you linked to was created last August, so I don't think it was related to the 2023 June release. Can you provide some more details about the behavior you're seeing?

Re: Error loading survey 123

Yann-EricBoyeau — Thu, 22 Jun 2023 00:13:37 GMT

Hi,

We found that non-public surveys (from survey123.arcgis.com) embedded in a non-public 10.9.1 Enterprise dashboard does not display anymore. Everything was working before last AGOL upgrade.

looks like url for sharing survey :

- https://survey123.arcgis.com/share/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx?portalUrl=https://myportal.mydomain.com/arcgis

does not work anymore (does not ask for authentication or reuse dashboard credentials)

Re: Error loading survey 123

Yann-EricBoyeau — Wed, 28 Jun 2023 22:19:18 GMT

Hi,

we have now a referenced bug for this issue : BUG-000159240 - Unable to add the Map/feature service from a federated server with store credentials as an URL to Portal for ArcGIS when using AD user logins