topic Re: Web Form Not Showing when Pulling Dynamically from Dashboard in ArcGIS Survey123 Questions

Web Form Not Showing when Pulling Dynamically from Dashboard

jvarasanz — Tue, 13 Jun 2023 18:25:47 GMT

Our web forms have stop showing on dashboard when linked to a specific feature and its globalid. I've noticed Survey123.com is already referencing 3.18, but that version is not yet available for Survey123 Connect. With that in mind, I've unchecked both "Always use the latest version (3.18)" and "Require update to the latest version of this survey", but still no success.

Please note this and other surveys are currently being used to support Emergency Response and that, at this point in time, we can't utilize them.

Please advise,

Javier

Re: Web Form Not Showing when Pulling Dynamically from Dashboard

jvarasanz — Tue, 13 Jun 2023 18:29:38 GMT

Adding a screen capture of what we are currently seeing when trying to retrieve the web form

Re: Web Form Not Showing when Pulling Dynamically from Dashboard

DougBrowning — Tue, 13 Jun 2023 18:54:08 GMT

I am seeing this also and it has been posted several times today so hopefully someone is one it. @ZacharySutherby

Re: Web Form Not Showing when Pulling Dynamically from Dashboard

BarbaraWebster1 — Tue, 13 Jun 2023 19:45:07 GMT

Hi @jvarasanz and @DougBrowning The Survey123 team has identified a fix for this issue and are working to get it implemented. In the meantime, workarounds include enabling version locking by selecting "Always use latest (3.18)" in the Survey123 website settings or republishing in the Survey123 website or from Connect 3.18.123 (available at ArcGIS Survey123 Downloads).

Re: Web Form Not Showing when Pulling Dynamically from Dashboard

KyleWeaver — Tue, 13 Jun 2023 19:58:29 GMT

Our team didn't have any luck with using the first workaround ("Always use latest (3.18)"), and yielded the following error message when trying to edit a record. The 2nd workaround isn't a good option for our team as folks need IT approval to download and run exe files which takes time. Any other ideas? Thank you!

Re: Web Form Not Showing when Pulling Dynamically from Dashboard

ZacharySutherby — Tue, 13 Jun 2023 20:03:35 GMT

Hello @KyleWeaver,

There is a service disruption that is impacting the Survey123 web app as well as the report API causing the error you are seeing. We are monitoring the status and will update when it's resolved.

Re: Web Form Not Showing when Pulling Dynamically from Dashboard

ZacharySutherby — Tue, 13 Jun 2023 23:17:30 GMT

Hello @KyleWeaver,

We are seeing services back online and are no longer seeing the server error when accessing the web app. If you test on your end are you still seeing the "Internal Server Error" message?

Re: Web Form Not Showing when Pulling Dynamically from Dashboard

KyleWeaver — Wed, 14 Jun 2023 04:50:54 GMT

Problem seems fixed from what I am seeing. Thanks!

Re: Web Form Not Showing when Pulling Dynamically from Dashboard

jvarasanz — Wed, 14 Jun 2023 20:08:14 GMT

Thanks for the quick response to this issue. We've been testing on our end and everything seems to be back in place.

Much appreciated.

Javier