topic Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web in ArcGIS Survey123 Questions

HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

IhtshamAsif — Tue, 13 Jun 2023 13:41:00 GMT

Hello,

I'm currently facing an issue with editing one of my surveys in Survey123 Web. Whenever I attempt to make edits, I encounter an error message stating 'HTTP 504: UNKNOWN_ERROR.' It appears that only one of our licenses grants me editing privileges, while the rest are blocked from accessing this feature. Normally all the licenses can edit and there is also a edit option for all. I'm curious to know if there are others experiencing the same problem. Any insights or shared experiences would be greatly appreciated.

Thank you!

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

IhtshamAsif — Tue, 13 Jun 2023 13:45:20 GMT

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

CristianChavarini — Tue, 13 Jun 2023 13:49:18 GMT

We are having the same problem. The same happens when trying to generate reports.

Some time ago an update generated these same problems... I would like to believe that the origin is still the same...

Cannot export report (this post is about that)

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

Bio_GIS — Tue, 13 Jun 2023 15:36:53 GMT

We are also having this issue, but none of our licenses allow us to edit.

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

AlexUreAl — Tue, 13 Jun 2023 16:56:17 GMT

I am also having the same problem, it happens to me with some surveys but not with others.

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

BarbaraWebster1 — Tue, 13 Jun 2023 17:28:23 GMT

@IhtshamAsif @CristianChavarini @Bio_GIS @AlexUreAl Thank you for reporting this issue, the Survey123 team is actively looking into the cause of this issue. We will update this thread with developments, and the progress of this issue can also be tracked under support bug BUG-000159064.

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

EricAnderson_DHS — Tue, 13 Jun 2023 17:31:22 GMT

The workaround we've found until the Survey123 team resolves this issue is to go into the survey settings and change the version from "Always use latest (3.18)" to the version it was published under.

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

BarbaraWebster1 — Tue, 13 Jun 2023 19:26:04 GMT

We have identified a fix for this issue and are working to get it implemented. In the meantime, workarounds include enabling version locking by selecting "Always use latest (3.18)" in the Survey123 website settings as @EricAnderson_DHS mentioned, or republishing in the Survey123 website or from Connect 3.18.123 (available at ArcGIS Survey123 Downloads).

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

BarbaraWebster1 — Wed, 14 Jun 2023 01:30:12 GMT

Hi @IhtshamAsif @Bio_GIS @EricAnderson_DHS, the fix for the issue that was causing the "HTTP 504: UNKNOWN_ERROR" error has been deployed. Can you try loading the webform again and let us know if are still running into issues?

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

SteveMolina — Wed, 10 Sep 2025 15:56:18 GMT

I am currently having the same HTTP 504: UNKNOWN_ERROR. This only happened recently to one survey i am trying publish. I uses a lot of data to collect certain information would this be an issue?

Re: HTTP 504: UNKNOWN_ERROR, when trying to edit in Suvrey123 Web

GISON — Thu, 20 Nov 2025 18:39:29 GMT

Currently experiencing this issue. We recently upgraded Enterprise so seems to be a bug tied to upgrades?

Any other solutions for this, I tried the Always use latest version in the settings and no success.