topic Re: Survey123 app send error in ArcGIS Survey123 Questions

Survey123 app send error

ChrisShuck1 — Fri, 04 May 2018 16:54:49 GMT

I have attached a screenshot of an error message that a couple of members of my organization have gotten when trying to send surveys in recently. This is happening with one survey. We have used this survey extensively in the past without problems. I have attached the xls as well.

Chris

Re: Survey123 app send error

JamesTedrick — Fri, 04 May 2018 22:30:45 GMT

Hi Chris,

I am not immediately replicating the submission failure with a copy of the form. Can you provide some more details on the conditions of submission failure? After coming to a location with good wifi, does the submission succeed?

Re: Survey123 app send error

ChrisShuck1 — Sat, 05 May 2018 00:05:09 GMT

Hi James,

I asked one of my coworkers that was having the issue to give me more details. Here is her response: “I first tried to submit in an area with moderate (not great, not horrible) LTE reception, and that’s when they failed. The uploads continued to fail even when I connected to wifi at home and restarted the app... I just tried to send it again and I am getting the same error. I think Grayson also tried to send when he was in the field, and one of his went through but the other 2 got the same error I’m getting.”

Thanks,

Chris

Re: Survey123 app send error

ChrisShuck1 — Mon, 07 May 2018 18:49:36 GMT

Update: we're not 100% sure of this, but this problem seems to only be affecting Apple devices; no one using Android has reported the issue yet. Today I received reports from more users using different surveys having the same issue - all Apple users.

Chris

Re: Survey123 app send error

JamesTedrick — Mon, 07 May 2018 19:37:18 GMT

Just to check, can you have your users sign out and then sign in again? There is a bug with iOS that users are signed out when the device goes offline.

Re: Survey123 app send error

ChrisShuck1 — Mon, 07 May 2018 20:05:06 GMT

I just had them try that out. Unfortunately it did not work. Same error message.

Re: Survey123 app send error

JamesTedrick — Mon, 07 May 2018 20:10:38 GMT

Hi Chris,

Are you able to retrieve the data via Troubleshoot—Survey123 for ArcGIS | ArcGIS ? Could I ask that you also have one of your users generate a log file (see Troubleshoot—Survey123 for ArcGIS | ArcGIS; instead of waiting for a console to appear, turn on logging immediately to write to a file) - the steps for retrieving a log file from iOS are the same ones used for data recovery (the log file will be in ArcGIS/Appstudio/logs )

Re: Survey123 app send error

ChrisShuck1 — Mon, 07 May 2018 23:14:12 GMT

I have forwarded this information to them. Also, I thought it might be important to mention that when one of the users deleted all but one of his photos from his survey, he was able to send it. Not sure if this is coincidence or not.

Re: Survey123 app send error

ChrisShuck1 — Tue, 22 May 2018 17:02:39 GMT

Hi James. I have forwarded this info to many users, but have been unable to get any of them to get this done. I'm still working on it. The problem still persists. In the meantime, has this problem been reported by other users outside of my organization?

Re: Survey123 app send error

JamesTedrick — Tue, 22 May 2018 21:33:02 GMT

Hi Chris,

While we have worked with customers on issues with submitting data, it often turns out to be specific issues with forms or submission conditions. I'd recommend filing a case with Technical Support to further attempt to narrow this down.

Re: Survey123 app send error

KelseyScanlon — Sun, 14 Jun 2020 20:44:57 GMT

James Tedrick was this ever resolved? I am having the same issue. I was able to successfully submit a survey through Survey123 App on my Andriod but was unsuccessful submitting the same survey on an iPhone.

**Update** I was able to submit the survey using the app on the android and the iphone without a photo attachment. However, was unable to submit the survey on both the andriod and the iphone with a photo attachment. So it seems the issue is the addition of a photo regardless of the operating system.

Thanks,

Kelsey

Re: Survey123 app send error

JamesTedrick — Mon, 15 Jun 2020 15:34:44 GMT

Hi Kelsey,

You may want to open a support case with Esri Technical Support. Given your description, it sounds like there may be an issue with the configuration of attachments with your feature service.

Re: Survey123 app send error

DWhitehorn — Thu, 17 Feb 2022 12:59:53 GMT

Hi Kelsey,

I’m getting the same issue as you. It’s frustrating. Did ESRI technical support help find a resolution for you?

Thanks, Dan

Re: Survey123 app send error

SWilander — Fri, 27 Jan 2023 20:08:40 GMT

Hello James, we are experiencing this same error on iOS and Android during the annual Point In Time count, and there are no photos in the PIT survey. Are you aware of any resolution to the Send Error issue?

Is saving to the Outbox rather than sending a viable option. Then they can send the outbox at a later time. Thank you

Re: Survey123 app send error

NurullahAdıgüzel — Tue, 04 Jul 2023 08:34:03 GMT

Did you find any solution? I'm having the same problem