topic Re: Cannot export report anymore in ArcGIS Survey123 Questions

Cannot export report anymore

lannguyentl — Tue, 18 Apr 2023 10:07:56 GMT

Hi there, S123 feature report keeps failing. I dont know if ESRI changes anything from their server side, we have not changed anything from our side. Has anyone noticed this issue? Thanks,

Re: Cannot export report anymore

LeDangNguyen — Tue, 18 Apr 2023 12:16:35 GMT

Oh, I just posted and having the same issue. At least I know this is a global error.

Re: Cannot export report anymore

KyleWeaver — Tue, 18 Apr 2023 14:11:42 GMT

Same issue here as well!

Re: Cannot export report anymore

abureaux — Tue, 18 Apr 2023 14:12:16 GMT

This is indeed a global issue. Several cases already opened with Esri tech support. They are escalating to Esri Inc. right now.

Re: Cannot export report anymore

ZhifangWang — Tue, 18 Apr 2023 14:32:00 GMT

@lannguyentl @LeDangNguyen @KyleWeaver @abureaux ,

We have just rolled out an update yesterday, I apologize for the inconvenience that the update affects your report workflow.

From the original screenshot, it's hard to tell the details of the issue. Can you please share your XLSForm file and the report template file to help us better understand the issue? You can also send files to zwang#esri.com (replace # with @).

Thanks,

Zhifang

Re: Cannot export report anymore

Andrew-Bowne — Tue, 18 Apr 2023 15:00:56 GMT

Same issue here. Using ArcGIS Enterprise Portal and data is still being written however reports are not being generated.

Re: Cannot export report anymore

abureaux — Tue, 18 Apr 2023 14:49:25 GMT

Would this be an issue with the XLSForm? I have ~50 forms created over the last couple years (aka, some on the most recent template, and others not). They are all having the same issue with querying Esri for a Feature Report.

It is important to note that I (and I assume others?) can still write data to the Feature Service. It's only when we try generating a report that the error pops up:

Also of note, I am on Enterprise. I don't have a test environment on AGO, but I believe all S123 Feature Reports query the same service, so the error likely is happening there as well?

Re: Cannot export report anymore

KyleWeaver — Tue, 18 Apr 2023 15:18:11 GMT

At least for my workflow (generating preview reports), the issue appears to have been fixed. Thank you!

Re: Cannot export report anymore

ZhifangWang — Tue, 18 Apr 2023 15:19:19 GMT

The issue only affects the report capability and does not affect the web app or the field app when collecting data.

It may relate to a change that parses relationships between layers. Although it is directly related to the report template, it can only help us when we have both the XLSForm and the report template file to reproduce the issue.

Re: Cannot export report anymore

Andrew-Bowne — Tue, 18 Apr 2023 15:23:13 GMT

I sent you my XLSForm and report Template. Thank you for taking the time to look at it.

Re: Cannot export report anymore

CristianChavarini — Tue, 18 Apr 2023 15:23:43 GMT

We are having the same problem

Re: Cannot export report anymore

JamesTedrick — Tue, 18 Apr 2023 15:29:02 GMT

Hi all,

Given these reports of functionality impairment, we have reverted the update to the feature report system. We would appreciate your help in diagnosing this issue; if you have an case open with Esri Support, I have asked them to forward your information to us if you are willing. Otherwise, please reach out at jtedrick@esri.com.

Re: Cannot export report anymore

abureaux — Tue, 18 Apr 2023 15:39:04 GMT

The issues seems to have been resolved on Esri's end, and I am now recieving reports again.

Re: Cannot export report anymore

abureaux — Tue, 18 Apr 2023 15:40:10 GMT

Just saw this post, so it's probably better if I respond to this.

I can confirm that my reports are working agin.

Re: Cannot export report anymore

CristianChavarini — Tue, 18 Apr 2023 15:43:29 GMT

In our case, by reverting the update we can send reports again. Apparently the services published with related tables were the ones that did not allow to generate reports, this also broke MAKE automation modules.

Re: Cannot export report anymore

ZhifangWang — Tue, 18 Apr 2023 15:51:15 GMT

As mentioned by James here , we have rolled back yesterday's update. The report service should work as previously now on the Survey123 production website.

However, the issue should still be reproducible on the current Survey123 Beta website (https://survey123beta.arcgis.com), it would be helpful if you could share the XLSForm and report template files with me or James Tedrick, or contact Esri Support Service to report this issue so that we can apply the fix to this issue before our next update.

Re: Cannot export report anymore

ZhifangWang — Thu, 20 Apr 2023 04:19:03 GMT

@lannguyentl @LeDangNguyen @KyleWeaver @abureaux @Andrew-Bowne @CristianChavarini ,

After investigation, we found this issue relates to "relationships between multiple layers" in the behind feature service, I assume your surveys are created from existing service that has relatively complex relationships, although the survey itself may involve only one layer in the service.

In this case, we need your help to test the fix to ensure it can work for your workflow.

We had the fixed installed on the Beta website https://survey123beta.arcgis.com , can you please test your surveys on the beta website?

If everything goes well, we plan to apply the fix to the production website next week.

Thanks,

Zhifang

Re: Cannot export report anymore

Andrew-Bowne — Thu, 20 Apr 2023 11:54:29 GMT

No luck for me:

Re: Cannot export report anymore

abureaux — Thu, 20 Apr 2023 14:12:06 GMT

Sorry, but no. The Features that were having errors for me were created Blank in Connect and had no associated Features.

Unless you mean the error was caused simply by having a repeat question type?

Re: Cannot export report anymore

ZhifangWang — Thu, 20 Apr 2023 15:03:26 GMT

@abureaux ,

If your survey that can reproduce the issue was created from blank (with no value for submission_url), would you mind sharing the XLSForm file and the report template file with us so we can understand the issue better?

If possible, you can attach files here or send them to zwang#esri.com (replace # with @)